Uk Cettire Reviews 

Placed an order for Valentino sneakers, but I’ve never received it. They charged me immediately and the order status was “preparing” for a long time, but once I started chasing them several weeks later after placing my order, they responded that this transaction was flagged as high risk (not sure why - I’m a uk citizen using uk bank), and my order will be voided. But they can’t return my payment and I have to contact my bank…. Lots of hustle and no product!!

I ordered a sweater from Cettire that was advertised as cashmere, but it arrived feeling extremely itchy and uncomfortable. I seriously question whether it's genuine cashmere.

To make matters worse, Cettire charges $28 to return an item, plus 15% of the item's price, not to mention high shipping costs. These excessive fees make returning an unsatisfactory item ridiculously expensive.

For a company selling luxury designer merchandise, this is extremely disappointing. Buyer beware. A purchase can quickly turn into a very costly mistake.

**Wrong size sent, refund still not paid five weeks after return**

I ordered a Max Mara coat (£1,479) in August and was sent the wrong size. I booked the return through Cettire's system within their 14-day window. FedEx delivered it to their returns department on 2 September, and Cettire emailed me the same day to confirm they had received it, saying the refund would follow within 5–10 days.

Five weeks later I still haven't been refunded. When I raised a formal complaint, I got a generic reply saying the return had been "escalated", with no refund date and no complaint reference. This was my second attempt to buy this coat; my first order was cancelled as out of stock.

Under UK consumer law, a retailer must refund within 14 days of receiving returned goods. Cettire is now more than three weeks past that deadline. I'm now having to go through my card provider to get my money back.

Prices can be attractive, but if there's any chance you'll need to return something, I'd strongly recommend buying elsewhere.

The rating should be zero - avoid purchasing with Cettire. They hold my return for a month and won't repay the amount. They give you ridicilous answers and won't make the refund. Avoid the stress and buy somewhere else.

Never REFUNDED me!!!!
AVOID!!!!!!!🛑

The worst company and customer service I have ever dealt with

My experience with Cettire has been absolutely disgraceful. I would strongly advise anyone considering ordering from them to stay away.
I placed my first order using their advertised 10% first-order discount. The code was accepted, the order was confirmed, and payment was taken.
Three days later, Cettire cancelled part of the order, claiming that the items were out of stock. However, the exact same products, in the same sizes, remained available to purchase on their website—only without the discount.
When I challenged them, they claimed that the products still showing as available were somehow “not the same items”. This is simply not credible. When I click directly on the cancelled products from my own order history, Cettire takes me to the live product pages where those exact items are still available to purchase.
I made it very clear that I did not want an incomplete order. I asked them either to honour the entire original purchase at the accepted discounted price or cancel everything. They did neither.
The remaining items had not even all been dispatched when I requested cancellation. One item still has not shipped, yet Cettire has still failed to cancel it. Instead, they appear determined to send unwanted items so that I am then forced to pay to return products I specifically told them not to dispatch.
I am now expected to incur return costs because of a situation created entirely by Cettire’s own behaviour. I would never have purchased only the remaining items, and I notified them before shipment that I no longer wanted a partial order.
Their conduct gives the impression of a deeply cynical business model: attract customers with a discount, cancel the discounted items while continuing to sell them, refuse to cancel the unwanted remainder, and then make money from customers having to pay return fees.
Whether this is deliberate or simply the result of extraordinary incompetence, the outcome for the customer is the same.
Customer service has been appalling—dismissive, obstructive and completely unwilling to address the obvious facts. They repeatedly avoided the central issue and provided explanations that were directly contradicted by their own website.
This has been one of the most dishonest-feeling and frustrating online shopping experiences I have ever encountered. Cettire is easily the worst retailer I have dealt with, with equally dreadful customer service. I will never order from them again and would recommend that others avoid them entirely

I’d give this company a zero if it were an option. Total scam. Ordered an la double j set - it fit strangely. Was not typical fit of the brand. I requested a return any they charged me almost 300.00 in fees to return . Don’t order from this company - it’s a total
Scam!

I purchase a Christian Louboutin Cora Heel in gold on June 4, 2026 and received the shoe on June 9. I opened the box the next day and the shoe was too small. I put the shoe back in the box as it came. When I went to the site to start a return I noticed it was gone to cost me almost $200.00 to send it back for a larger size so I emailed their customer service to see if any accommodations could be done with that large return amount. However, I still processed the return because I couldn't do anything with a too small shoe. The return according to their site was received June 19, 2026. I started emailing them after not hearing anything after 6/7 days (June15, July 1, July 7). The company responded back 1 time saying sorry for the delay (July 1). On July 7th, 2026 I contacted Paypal and filed a dispute because at this time the shoe had been in the companies possession for 18 days. Shortly after filing a dispute to return my money, I finally received an email from the company saying my return was rejected because the shoe was scratched and faded. I'm not sure how are when that could have possibly happened. I put the shoe back in the box and inside the packaging back once I realized it was too little. I have no animals or children in my home. There's no way this company is saying I damaged a shoe that was $1141.00. I feel like they are scamming and trying to get over. DO NOT PURCHASE FROMTHIS SITE!!!! CUSTOMER SERVICE IS POOR AND UNFORTUNATLEY THESE ARE NOT GOOD PEOPLE!!!!!!!!!!

I strongly advice going with the legal ways to recieve the refund. Its a scam they dont accept return. The timeframe is never as they write on the policy rules.

Avoid Cettire like the plague. I returned over £1,570 of unopened items, sent back promptly and exactly as arranged, and what followed was a drawn-out nightmare. The refund was marked as "processing" for nearly four weeks with no real progress, just a stream of vague holding replies "as soon as possible," "we'll review on the next business day," "quality checks ongoing" none of which came with an actual date. Their response times are painfully slow, they don't operate weekends or holidays so everything drags even further, and I had to repeatedly chase and cite consumer regulations just to get a straight answer. For a company sitting on hundreds of pounds of your money, the lack of urgency is staggering. Save yourself the stress and shop elsewhere and reputable place as Cettire doesn't even deserve the title or even be put in the dictionary. The discounted items will fool you to thinking your getting a bargain and all but trust me your in for a nightmare.

This company does not honour its refund policy. In my case it claimed that tags had been damaged and took weeks to process a return. I most certainly did not damage the tags. Avoid.

I purchased the Bottega Veneta Bang Bang bag on Cettire on April 23rd during a promotion. It is now June 12th, and the bag has still not even been shipped.

I first contacted customer service on May 9th, and since then I have repeatedly been told that the issue is being treated as a priority. However, the first time I was given this assurance was more than 30 days ago, and I am still waiting for a €2,000 bag.

I honestly find it unacceptable that a customer has to wait this long for a luxury item, especially when every email receives the same response stating that the matter is being looked into, yet nothing actually happens.

On June 16, I received an email saying that you wanted to sell me a new bag without a receipt. I clearly stated that I was fine with this, provided that you verified its authenticity.

Today, I received an email informing me that my order has been cancelled because you cannot guarantee the bag’s authenticity. After two months of messing around and wasting my time, you have cancelled my order without offering any solution whatsoever.

This is by far the worst website and customer service experience I have ever had!!!!!

I bought a jacket and over a week later i still have no update on my jacket being sent i am going to get in contact with the fraud team to investigate them

Customer service is from the Dark Ages; they take ages to respond and they will argue back and forth, spending way more time and effort that the item is worth. I returned an unworn item with the tags attached but they sent it back claiming it was stained when in fact there was a dust mark similar to marks on another item they sent
I think they have an internal policy to refuse as many returns as they can - Caveat Emptor

money left my account, but order not processed.
Emailed them, no response yet.

No live chat, no phone number.
I don’t know what happens next, it’s nearly £800!

Worst service ever I ordered my shoe on 6th of April and still haven’t received it. When i checked my delivery status and it says delivered but they haven’t sent my package yet. Scammers………. Hope this web get ban and have to pay a big fine!!!!

Very disappointing experience. I placed an order and have been trying to contact them for three days with no response at all. There has been no update about the order, no shipping information, and no reply to my messages. This kind of customer service is unacceptable. If there is a delay or an issue, the least a company can do is communicate with its customers. Unfortunately, the complete lack of response makes this a very frustrating experience.

Don't order anything from here, they won't let you cancel your order once the order is prepared for shipment, it's very disgusting way to stop you to change your mind even they haven't send your order yet.
And you have to wait you get your package first then pay at least 20 pounds to return it, and you also don't know if they will accept your return.

Beware of this online store. It is a scam been waiting on refund since the 16th of February 2026 and it is the 20th of march 2026 and still not gotten my money back £424. CETTIRE give me my money and is there a way i can report the company

Waited longer than was stated for my item paid £2o delivery as was late was no good and had to pay £20 to return my item and had to be by their courier so had to wait in half a day for him to come.