From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... Toon meer
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Poor. I sent my Garmin Swim 2 swimming watch to them to have the battery replaced. It took almost 3 months to fix and return, which was bad enough. I used the watch to pool swim and it stopped worki... Toon meer
Bedrijf heeft geantwoord
After looking on there website and seeing they seam to specialise in audio and gaming equipment. I phoned them up. He said send the fridge freezer inverter in and we will have a look. I posted it on S... Toon meer
Bedrijf heeft geantwoord
It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contactgegevens
PR House, Hortonwood 30, TF1 7ET, Telford, Verenigd Koninkrijk
- 03302233644
- uk.electronic.partners
3,8
Goed
2K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Excellent service from start to finish
Excellent service from start to finish. From sending equipment to very quick comms on status, brilliant service. Very happy customer!
27 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thank you for your feedback — we’re pleased to hear you were happy with the service from start to finish. Clear communication and efficient turnaround are key parts of how we manage repairs, so it’s great to know this came through during your experience. We appreciate you taking the time to share this.
Completely unhelpful scammers
After sending my Bose speaker in for repair for a common fault, they said they cannot repair it due to unavailable parts. Fair enough... BUT they refused to tell me what was wrong with it or which part was unavailable so i couldnt get a quote from elswhere. Apparently due to their terms and conditions, they are not allowed to help another human, even if it costs them nothing to do so. In reality, they are just a bunch of scammers, pretending to be able to repair your product, then charging an inflated return postage cost to make a quick buck- i doubt they even opened the speaker to diagnose.
2 februari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thank you for your feedback. We understand how disappointing it is when a repair can’t proceed due to parts availability.
Based on our diagnostic process, the speaker was assessed and found to require a component that is no longer available through authorised supply channels. Where parts cannot be sourced, a reliable repair isn’t possible, and we can only report on the condition of the unit as received. In this case, the diagnostic findings and the specific limitation were provided to you via your support ticket, as requested.
For clarity, we don’t withhold diagnostic information to restrict third-party repairs, nor do we charge for repairs that cannot proceed. The charges applied relate to the standard diagnostic handling and return logistics in line with our published terms, which apply when a device is confirmed as non-repairable due to parts availability.
If you’d like us to review the assessment notes again or resend the details already shared on your ticket, we’re happy to do so with your reference number.
Great company
Great company. Fantastic comms, kept me informed every step of the way. Unfortunately the item was to badly damaged to repair. Item was promptly returned . Would definitely use again.
17 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for the positive feedback — we’re glad our team kept you well informed throughout the process. Based on our assessment, your item was unfortunately classified as Beyond Economical Repair due to extensive damage. As per our standard procedure, it was promptly returned once this determination was made. We appreciate your understanding and look forward to assisting you again if needed.
Really Great Transparent Service
Really great transparent service from quote to repair. They kept me up to date with parts that needed ordering for new earpads on my Urbanista headphones.
Efficient turnaround & back to me in protective packaging, would really recommend
28 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for the positive feedback — we’re glad to hear you were happy with the process. For your Urbanista headphones, the part-specific order and earpad replacement were handled efficiently using our standard audio repair procedures. We're pleased the turnaround met your expectations and that the return packaging provided suitable protection. We appreciate the recommendation.
Great thanks
Great communication when I sent my earphones fixed fast and delivered back to me quickly to the repair was to a high standard thanks
6 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for the great feedback, Mr Jones — we're glad to hear your earphones were repaired quickly and to a high standard. We appreciate you choosing Electronic Partners and are pleased our communication and turnaround met your expectations. Should you need any further assistance in the future, we're always here to help.
Unable to diagnose fault but happy to quote for continuing to investigae
Sent my speaker in with a fault they seemed confident to know how to fix. Took weeks for them to start work on it. Then asked for charger to be sent (despite it being charged when I posted). Kept delaying asking for more information. Then finally after more than a month they provided a quote of £75, not to fix it, but just to investigate the fault, no guarantee that they would definitely resolve the issue. Had it sent back (arrived next day at least hence the second star). Contact manufacturer that now offers in house repairs. They diagnosed the fault based on my description and quoted £24 for the repair.
8 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback — we understand delays can be frustrating when you're without your speaker.
Based on the details provided, your speaker was booked in under our standard diagnostic process. As the fault couldn’t be clearly confirmed without further system-level investigation, a quote was issued for extended diagnostics. This type of advanced investigation falls outside the scope of the basic service charge and is always quoted separately in accordance with our terms.
While your unit may have appeared charged on arrival, we required the original charger to eliminate power supply inconsistencies during fault replication — a standard request where internal charging behaviour is relevant.
The charges referenced covered diagnostic labour time, courier return, and the optional priority upgrade selected at booking. No repair charges were applied or invoiced.
If you'd like us to review your case notes in more detail with your reference, we’re happy to assist.
Broken Beat Headphones
My son's beat headphones had broken and I found Electronic Partners online. I had a quote back so quickly and the process to send them off was so easy to use. I was amazed at how quickly we got them back back. But most of all, the quality of the repair was fantastic. I would 100% recommend this company as the service was excellent!
15 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for the great feedback — we're pleased to hear your son's Beats headphones were returned quickly and in excellent condition. Our team follows structured diagnostics and uses high-quality parts to ensure long-lasting repairs. We're glad the service met your expectations, and we appreciate your recommendation.
hifi heaven
If only i'd discovered these guys years ago!
Brilliant service.seamless from description of fault to return of repaired item.Really easy process,excellent communication throughout,great workmanship and excellent value to boot.
repaired high end quality turntable and fitted and setup of new cartridge.
22 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for the fantastic review — we're really pleased you had such a smooth experience. Turntables like yours deserve proper care, and it’s great to hear the setup and repair hit the mark. If only you'd found us sooner indeed! Always here if you need us again.
I first contacted this company in…
I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to sort out their e-systems. The delay in me getting my products back due to their invoicing system and notifications. Mismatching of invoice numbers, not logging payments. Very frustrating. Full marks for fixing my product - zero for keeping me informed of progress. If this had been right they would have got 5 stars.
3 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback — we’re pleased to hear your product is now working as expected. While we aim to keep every customer informed throughout the process, our focus remains on completing repairs with precision and care. Invoicing and booking data are securely managed through an automated platform, but mismatches can occasionally occur where manual payment references differ from the issued invoice ID. This is noted and reviewed internally. The charges applied reflect the diagnostic and repair services completed, plus return shipping and any optional services selected. If you'd like us to revisit your case with a reference, we're happy to help.
My bad ... NOT!! (addended x 2)
My bad , forgot to check reviews on this company and frankly I paid for it... [EDIT]£157.74 for nothing
... 5th November 2025 I contacted EP to get a price for fixing the right hand channel on my ARCAM amplifier , I sent the amplifier for assessment. EP acknowledged receipt on 11th November.
Quote finally received on 10th December after some nudging on the ( claimed they were very busy ... OK). Quote included over £100 of extras which I opted out of. I accepted the revised quote to get the RH channel fixed.
The AMP was returned to me at extra cost , quite poorly packaged but sound.
I tested the amp to find that the amp RH channel still didn't work ( they had not completed the requested fix) and requested an RMA ...
EP claimed to have found a second fault which they should have repaired the first time as the request ( and agreement) was to get the RH channel working , which they did not do.
For this additional work EP wanted a further £90 plus postage ... they would not listen to my complaint and denied they had not fixed the agreed work.
By this time I had enough and requested the AMP;s return at £40 costs !!!!
If you value your sanity, I would AVOID these people at all costs, whilst they are polite, they seem to extend the repairs and do not put any value on carrying the agreed work ... VERY dissatisfied customer with burnt fingers,
ADDENDUM - [EDITED] plugged in the amp today, 7-01-26, and lo and behold the treble and base [and volume] dials do not work now ... I paid well over £130 [actually £157.74] for an AMP to be repaired and got it back in a worse condition ... and the casing was damaged too - what a load of incompetents these guys are !!!
1 januari 2026
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your review. This Arcam amplifier was diagnosed with a fault on the right-hand driver amplifier circuit, which was successfully repaired and returned fully functional. Optional work to replace aged capacitors — recommended to support long-term reliability — was declined. The unit was later returned under warranty with a new issue affecting volume control. Our inspection confirmed the original repair remained intact, and the volume fault was due to a damaged potentiometer — a separate component outside the scope of the initial work.
The subsequent labour charge was a modest £65, which reflects highly reasonable pricing for professional amplifier repair in the UK. Claims of £40 shipping are incorrect — standard return postage is £7.90, with a £14.90 surcharge for heavy equipment if applicable. If you'd like the technical report linked to your reference, we’re happy to assist.
Totally professional and efficient
From initial contact requesting an estimate for repair to the job being completed, the communication from the company was excellent. They needed to see the item that required fixing before they could provide an estimate but they provided the necessary pre-paid address label to send it to them. They gave the estimate which included a detailed description of the work that needed doing and once I had accepted the estimate and paid, they promptly went ahead with the work and then sent a review of the tests they carried out afterwards. I paid the invoice for the return postage and received the working item back a few days later. I was kept updated every step of the way.
16 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your review. We’re pleased to hear the diagnostic process, communication and repair workflow met your expectations from start to finish. Our assessments are carried out using a structured approach, with estimates issued once the item has been examined and testing completed after repair. We appreciate you taking the time to share your experience.
Was given a quote for repair of DJI…
Was given a quote for repair of DJI mini drone, which was more than the drone value, so I declined repair, but was hit with £67.59 return fee. No mention in there web site to warn you, I feel coned
24 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback. Based on our terms, all DJI drone assessments carry a standard service charge when repairs are declined after diagnosis. This is clearly defined under Section 2.1 of our Service Fee Schedule on our website and applies regardless of the outcome or repair value.
The total invoiced amount includes the diagnostic fee for drones and the return postage cost, both of which are outlined in our published pricing. These charges are also confirmed prior to payment and dispatch.
If you'd like us to review your invoice with your booking reference, we're happy to assist.
Terrible customer service
I sent a radio in for repair on the 18th November. On the 17th Dec it was sent back to me but I was working and the courier - DPD - ended up taking it to a designated drop off point. I awaited a code to pick it up and this wasn't sent. I contacted DPD and they said the drop off point - a shop - wouldn't take the package so it was sent back to Electronic Partners who then booked it in for a repair even though it had already been repaired.
It's now the 24th Dec and I still don't know when my radio will be returned.
They use a call centre in Brazil and AI for customer service. No-one is at hand to resolve problems like this and obviously the company is saving money at our expense. I can only hope their repair job is better.
What a pity repairing goods has become so difficult and we have to pay and spend so much time just getting something returned.
24 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback. The radio was repaired and dispatched on completion. Delivery was attempted by the courier, and subsequent redirections were requested to a neighbour and then to a nominated pickup location. The collection point declined the parcel, after which the courier returned it to us.
These events relate to delivery handling after dispatch rather than the repair itself. Once returned, the item was logged back into our system in line with standard process and is now being prepared for re-dispatch.
To repair or not to repair? That is the question!
My device arrived back in the same condition it was sent in, despite claims the device had been 'fixed'. I have proven this with video evidence.
No actual evidence was provided to support the claim that the device was repaired. I shall now be taking this matter further.
18 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback. Our engineers don’t rely on opinion or assumption when assessing a device — outcomes are based on structured diagnostics and testing carried out at the time of assessment. Any work completed, or confirmation that no functional change was identified, is recorded against those findings. We can only report on the condition of the device as received and the results observed during testing.
No help at all
I sent a turntable to Electronic Partners for repair as the automatic tone arm wasn't fuctioning. Having not heard anything back from them, I twice had to ask for an update. The first response was a standard "repair times are longer than usual" reply, however the second request (sent 21 days after they received my turntable) finally prompted them to actually look at my item. Unfortunately they didnt repair it, barely explained why or what the issue was & then had me pay an extortionate amount to send it back still unusable. Would not recommend
8 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback. Our repair process follows a structured diagnostic workflow, and assessment timelines can vary depending on the item type and the queue at the time it’s received. Where a repair isn’t achievable, we can only report on the condition of the item as received and on the findings recorded during diagnostics. Diagnostic fees and return postage apply under our published terms regardless of repair outcome. If you’d like us to review the assessment notes with your reference, we’re happy to help.
I was kept up to date with my repair…
I was kept up to date with my repair ref my cd recorder deck
Good honest quote and efficient service
28 november 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your review, Mark.
We always aim to offer a transparent and efficient service.
Kindest regards to you!
Electronic Partners advertised that…
Electronic Partners advertised that they could repair the Internet radio on my Cocktail X10 music cd ripper/player. The cd hard drive stored my collection of 237 cds and worked perfectly when I sent it to Electronic Partners. Only the internet radio was defective when I posted it off for repair. 2 weeks later my machine was returned to me with an email stating that they could not repair the radio and when I fired up machine I find that they have either wiped the hard drive or removed it completely as it indicates there isn't a hard drive fitted.
I only wanted a radio fix and they have turned my player into a lump of junk.
Do not ever trust these people with anything, they will ruin it.
8 december 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Hi Fred, we’re sorry this was disappointing.
Our assessment showed that the manufacturer no longer supports or updates the internet radio feature on this model, so no repair work was possible. We don’t alter or remove customer data during assessment, and we always recommend keeping a full backup before sending any device in as a precaution.
If you share your job reference, we’re happy to take another look for you.
Smooth operation from sending item for…
Smooth operation from sending item for repair until the return of the repair.Kept me informed of progress regularly.
28 november 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
We´re glad to here you've had a swift experience, Peter!
From start to finish this was an…
From start to finish this was an excellent service, they kept me posted the hole
time, the price was fine and the item was returned well packaged so very pleased.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
We appreciate your feedback, Jack, and we´re glad we could be of help.
Could not what they advertised and charged £58 to return item
I shared the model, make and serial number of a boiler PCB board that required testing before sending and was told they could work on it. The device brand and use was even listed on the website at a key heading.
The response was quick (a few days) but they responded to say they could not test the device without the boiler being attached.
The cost to have the device returned to have someone else test it was nearly £60 and I had been without heating of hot water for a week, which is a total waste of time.
They really should be more clear on what they can and cannot repair and when they get it wrong, they should pay the return postage and just apologise.
18 november 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for sharing your feedback — we understand how difficult it is to be without heating and hot water while a boiler PCB is away for assessment. Based on our diagnostic process, no faulty components were identified on the board, and the programmable IC cannot be functionally tested without the full boiler system connected. This dependency is a standard limitation in boiler PCB diagnostics, and in such cases we can only report on the condition of the board as received.
The charges applied were the standard service charge, return postage, and the priority option selected at booking for same-day handling. As no repair work was possible, no additional costs were applied.
If you’d like us to review the assessment notes in more detail with your reference, we’re happy to assist.
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