From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... Toon meer
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Poor. I sent my Garmin Swim 2 swimming watch to them to have the battery replaced. It took almost 3 months to fix and return, which was bad enough. I used the watch to pool swim and it stopped worki... Toon meer
Bedrijf heeft geantwoord
After looking on there website and seeing they seam to specialise in audio and gaming equipment. I phoned them up. He said send the fridge freezer inverter in and we will have a look. I posted it on S... Toon meer
Bedrijf heeft geantwoord
It's a great service, I mistakenly broke my beats headphone in the gym. It has sentimental value as it was a gift from loved ones. They replaced the broken part and even went one step further by repa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control. Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service. If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.
Contactgegevens
PR House, Hortonwood 30, TF1 7ET, Telford, Verenigd Koninkrijk
- 03302233644
- uk.electronic.partners
3,8
Goed
2K reviews
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Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Shocking organisation/service
Shocking organisation/service. Would urge any(every)body not to employ their services.
Was directed to them via D&G appliance cover. After being told they do not arrange couriers for collection, my item was collected via courier (after 5 weeks and 2 failed collection attempts, I was not informed of).
I listed the faults that warranted a repair. My item was returned to me in an almost identical state. Only difference was (by their own admission) it was cleaned and serviced. The original fault remains.
When requesting the work be carried out under warranty, EP refused to do any work as my insurance policy had subsequently expired (in the 3 weeks they had my item in for repair- which turned out to be a clean and a service).
Avoid at all cost.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Hello Jemaine,
We’re sorry to hear you feel this way. To clarify, your repair was arranged under your Domestic & General (DG) insurance plan. In these cases, EP acts only as the authorised repair agent, carrying out the work as instructed by DG. Warranty coverage and aftercare remain the responsibility of DG as the insurer.
As your DG policy had been cancelled by the time the fault was reported again, we were unable to process this as a warranty case. We did explain this during our correspondence.
If you remain unhappy, we recommend raising the matter directly with DG, as they hold the insurance contract and make coverage decisions.
Best regards,
EP Customer Support
3 to 5 days? More like 3 to 5 weeks.
My phone stopped working. I did a search for local mobile phone repairs using my postcode, and Electronic Partners came up. When I requested an estimate, they asked to send the phone in (this was actually understandable due to the nature of my fault, so this part isn't against EP), but the address I was given was in Telford. This company pays for Google ads to claim they are local, but they are only local if you live in Telford. But as the company's site I bought the phone from wasn't working, I decided to go ahead with this and sent the phone in. EP received my phone on 22nd August and I immediately got an automated email saying my repair would take 3 to 5 business days from the date they receive it to know the fault. 10 days later and no communication from EP, I raised a support ticket. I got a reply saying due to how busy they are repairs can take up to 10 working days and I should expect an update later that day. 3 working days later (5 days if you include the weekend) still no update until later in the afternoon. The fault was the display ribbon cable. Shy of £9 for the cable, but nearly £60 for the labour. Still, thinking it would be now finally done soon, I paid for the repair. The next day I got an email saying the parts have been requested from the phone manufacturer and should arrive by 27 September. This is now 4 WEEKS since they received my phone.
To EP's credit, they did evidently receive the replacement cable 2 days early so they did the repair. I then got another email saying I now need to pay for the return delivery. Like they couldn't factor this in with the near £60 labour costs? No. They wanted even more money from me.
EP received my phone on 22nd August 2025, I received my phone back on 29th September 2025. So much for "3 to 5 business days" or even the "10 working days" from their email.
I whole heartedly DO NOT recommend using this company for repairing your phone. Do some research and look for actual local phone repair businesses in your area (unless you already live in Telford) and avoid Electronic Partners as much as you can.
22 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Kevin,
Thank you for sharing your feedback.
Firstly, we would like to clarify that we do not use Google ads. Our presence in local search results is due to our network of affiliated drop-off points across the UK, which allows us to offer our services locally to customers nationwide. This is a common practice designed to provide wider accessibility and convenience.
Regarding turnaround times, we understand delays can be frustrating. However, as clearly stated in our terms, all timeframes provided are estimates and not guaranteed. This is particularly relevant during busy periods, and we always aim to keep customers updated as soon as there is progress on their repair.
It's also worth noting that we operate on business days—weekends are not included in our working schedule.
In terms of repair costs and parts, again, our terms explain that labour is charged separately from parts, and return postage is not included in the quoted repair cost. This is to ensure transparency and to avoid hidden charges for our customers.
We always recommend reading the information provided in our emails and on our website to ensure expectations are aligned. It’s a bit like buying a candle and expecting it to work in a light fitting—understanding the service is key to a satisfactory outcome.
We’re glad to hear your device was ultimately repaired and returned, and we hope it continues to serve you well.
Kind regards,
Electronic Partners Customer Service Team
My first set of earbuds went missing
My first set of earbuds went missing. In fairness a replacement was sent. However the "replacement" batteries had a only slightly improved battery life in the second pair sent back to me. I raised my concerns and was told that battery life varies due to a number of reasons. I was charged an additional 16 pounds for an assessment of the second pair of earbuds sent out for me. In summary I spent 165 on new batteries and am not entirely certain the batteries were ever replaced. I know how good the earbuds were when I purchased them from new.
18 september 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Adam,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations. While we did promptly send a replacement for your missing earbuds and installed new batteries as part of the service, we understand your concern about battery performance. As explained during our communication, battery life can vary depending on usage patterns, and this guidance is based on manufacturer specifications.
The diagnostic fee of £16 was applied in line with our service terms, which are outlined prior to any work being undertaken. We strive to maintain transparency throughout the process and regret that you feel uncertain about the battery replacement. Please be assured that all services were carried out in accordance with our stated procedures and with your authorisation.
If you feel any aspect of your experience remains unresolved, we welcome the opportunity to review it further. Please feel free to reach out to our support team directly.
Kind regards,
Electronic Partners
Worst service ever
19 september 2025
Review zonder uitnodiging
Cost effective repair
Electronic Partners provided a cost effective repair on a failed Bosch battery drill driver
I tried a few local companies, but they all quoted silly prices for minimum order value.
I posted the failed drill/driver to EP and EP sent regular updates about the repair progress, finally sending me an invoice for return postage.
In all, a very good experience, and the drill/driver worked fine on return.
Happy to highly recommend Electronic Partners and would use again
16 juli 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback, Geoff. We're glad the repair met your expectations. We're pleased the outcome restored full functionality and appreciate your recommendation.
Best regards!
Really poor experience
Really poor experience. The repair took an absolute age, which is understandable during a busy period, however the communication was just so poor, and I wasn't kept updated at all. I had to chase several times, and even thought I had been scammed initially - I tried to call the customer service number a couple of times at 11am on a weekday and it went to a mobile answerphone, which didn't fill me with much confidence. Eventually I did get through to someone and when I fed back that I thought the communication had been poor, they said they would take it on board but I didn't really get the impression that it was taken very seriously. I would have also liked to have chatted directly with an engineer, and was expecting them to call and discuss the repair with me. They never did, so I decided to just ask for my gimbal to be sent back, and I still have a broken gimbal now. So basically I've wasted about two months and would not recommend this company!
1 juni 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear James,
Thank you for taking the time to leave a review, and we’re sorry to hear that your experience didn’t meet your expectations.
We appreciate your understanding that repairs can take longer during busy periods. While we aim to provide timely updates, our policy is to contact customers when there is a material change in the repair status—such as diagnosis completion or parts availability. This ensures communication remains meaningful rather than repetitive, especially during waiting periods.
Regarding your concerns about the phone line, our customer service calls are routed through a central call centre. The operating hours are clearly listed on our website, and we also offer chat support and a ticketing system for added convenience and traceability.
With respect to technical queries, our engineers focus exclusively on repairs and do not have access to phones to avoid interruptions that could compromise the quality of their work. However, our support team is trained to relay information and assist wherever possible.
We’re sorry to hear that your gimbal remains unresolved. If you wish to revisit a solution, our team would be more than happy to explore further options with you.
Kind regards,
Customer Support Team
Electronic Partners
Repair your headphones was excellent
Repair your headphones was excellent. The website is rather clunky though.
Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then came another email to pay for return postage.
8 september 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for your feedback, Sarah. We’re glad to hear the headphone repair met expectations. Your points about the website and email flow are appreciated and will be reviewed internally. We understand the importance of clarity in communication.
Rip Off and poor customer service
15 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Customer,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
While we’re always open to constructive criticism, your review doesn't include any specific details. If you could provide your repair reference number or reach out to our support team directly, we’d be more than happy to investigate what happened and see how we can assist.
Kind regards,
Electronic Partners Team
Avoid
Avoid! Avoid! Avoid!
Send off circuit board to be tested and repaired. It’s not repaired and still not returned. Its was sent off 5 weeks ago and still not returned
And their reply is contact dpc delivery service as it was posted two weeks ago.
28 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Justin,
Thank you for your feedback.
We understand how frustrating it must be to experience delays. However, your item was dispatched nearly two weeks ago via DPD, but according to the tracking information, the courier was unable to deliver it due to issues accessing your address. We strongly advise that you contact DPD directly as a matter of urgency to arrange redelivery or collection.
We have fulfilled our obligation to return your item promptly, and unfortunately, we have no control over third-party courier delays or access issues. Please do check your tracking number for the latest updates.
Should you require any further assistance, we are happy to help via our support team.
Kind regards,
Electronic Partners Team
A-Z470 Amplifier driven system multiple faults
Repaired multiple faults in my Pioneer Stereo system that others failed and gave up on. Maintained good communication throughout (Thanks Stephani) and sourced parts that were no longer available to affect the repair. Quotes clear and detailed at each stage with the option to decline before the work started. Taught me not to power up the system, without ensuring that all components that need to be connected to the amplifier were, since they did not function independently, hence the need for the help from the Electronic Partners team. Took longer than expected but parts from the 90’s are not that easy to source.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Thanks for choosing our service, Michael!
We're pleased we could assist with your Pioneer.
We appreciate your patience as our team worked to source discontinued parts and complete the repair. It's always rewarding to restore equipment others have written off, and we're glad the process and communication met your expectations.
Kindest regards from all of us.
Great service
Great service
Value for money
Hassle free
They sorted everything including the posting
11 augustus 2025
Review zonder uitnodiging
I sent a VHS/DVD player for repair and…
I sent a VHS/DVD player for repair and another DVD player, it cost me over £200 with no results except a service on the VHS tray.
Costly exercise with no results
1 augustus 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Brian,
Thank you for your review. We're sorry to hear that you feel disappointed with the outcome.
We’ve checked our records and couldn’t find a repair request under your name. If you could provide a reference number or the email used during booking, our team would be glad to look into the matter fully and clarify what was carried out.
We’d welcome the chance to follow up properly—feel free to reach out to our support team directly with your repair reference.
Kind regards,
Electronic Partners Team
Superb Service
It was great to be able to see how the repair was going online without having to message or ring them. My Beydynamic DT 1990 PRO repaired perfectly.
6 augustus 2025
Review zonder uitnodiging
Expensive repair but great to have item…
Expensive repair but great to have item working.
Courier left huge amount to be desired dropping item out of van onto road and from shoulder to my door step but couldn't give a damp about item
25 juli 2025
Review zonder uitnodiging
I am very satisfied with the whole…
I am very satisfied with the whole process of the repair done to my item and now I have a good reference point for any further repairs needed. Thank you
1 augustus 2025
Review zonder uitnodiging
Fantastic repair to a 50 year old amplifier!
Very happy with the repair to my 50 year old Rogers amplifier, now working perfectly. As well as the repair, Electric Partners carried out a full service, replacing the capacitors and cleaning and adjusting all potentiometers. Not a cheap repair and took a while, but nevertheless I'm delighted with the result. Now looking forward to another 50 years of service!
11 juni 2025
Review zonder uitnodiging
complain
I paid everything as agreed but the device was not repaired I was very disappointed with the procedure of this repair shop I regret this experience
7 juli 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Vitezslav,
Thank you for choosing us to repair your Marantz amplifier. We’re pleased to hear the repair was successful. If for any reason it doesn’t perform as expected, your repair is covered by our warranty — just get in touch and we’ll be happy to help.
Kind regards,
Electronic Partners
Evonics EV4 Fire
Good communication, kept updating via email
Repair carried out quite quickly, then dispatch took as long to send back, otherwise it would have been 5 stars.
16 juli 2025
Review zonder uitnodiging
Minidisk Repair
They brought my irreplaceable Minidisk recorder back to life!
24 juli 2025
Review zonder uitnodiging
Item was not repaired
Item was not repaired. I received a text message stating that it was repaired but on arrival tested the HiFi and found it not to be working. The item was with Electronic partners for over 3 weeks.
The diagnostic note that accompanied the returned HiFi was very vague stating the mother board needed to be replaced.
I have had to take apart the HiFi system to recover a CD that I was using before it stopped working. I remain baffled how the diagnostic was made without opening or taking apart the system.
I'm very sceptical that any effort was made to diagnose or repair this item.
9 juli 2025
Review zonder uitnodiging
Antwoord van Electronic Partners
Dear Steven,
Thank you for your review. We’re sorry the outcome wasn’t what you had hoped for and would like to clarify the process we followed.
Your LG OK55 had a no-power fault. To diagnose this, we opened the unit and inspected the power supply and mainboard. Our tests confirmed that the main processor responsible for power management was not enabling power. Repair would require replacing the mainboard, but unfortunately, we were unable to source this part.
The CD mechanism was unrelated to the fault, so there was no need to dismantle it during diagnosis — this is why the disc remained inside. If we had been able to obtain the necessary mainboard, we would have carried out the repair under our normal procedures.
We understand this was disappointing, but we can assure you that the unit was physically opened and tested before reaching our conclusion.
Kind regards,
Electronic Partners
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