Humax Reviews 

Had an issue with my Humax box it kept crashing and rebooting to the point it became unusable and the advice given by Marcus did the trick and has worked flawlessly since. Didn’t even lose any of my recordings 👍🏻

It was with a certain amount of trepidation I approached Humax Customer Services about my 10 year old HD Freeview recorder.
They were extremely helpful and over a series of phones calls provided the solution I needed without having to buy an new Humax HD Recorder.
Their patience with a a novice and the detail they went into to help, verbal and by email, could not be faulted.
If you have Humax and an issue it's worth a call you may end up saving hundreds for the investment of a bit of time.

I asked for help and Marcus returned my email very quickly with two suggestions - one complicated but with easy to follow instructions. I am an 81 year old with very little understanding of technology but followed Marcus's instructions and did a factory reset on my recorder successfully. Humax customer service is second to none!

Nae problem

Great service from Marcus keep up the good work thank you for you help

Good service and delivered as expected.

Easy ordering quick delivery

i rang and spoke to a guy called marcus my intentions at that time was to bin my aura i had so many problems, marcus was very helpful and suggested i reset the box, as im 82yrs of age the thought of this was frightening but he suggested that he would email me full step by step instructions which he did immediatly it was very simple with his help and the problem was solved. thank you marcus

Purchased a refurbished Humax Aura after my old version gave up, and have had nothing but trouble. Repeat recordings, turning the TV on in the middle of the night. Unable to forward or rewind a recording. Blank recordings the list goes on. I think I'm on my 4th box and still having problems. I've been refused a refund because I'm over their 30 day policy. Under the UK consumer rights act 2015 I'm entitled to a refund for faulty goods.
Constantly trying new ideas their CS agents come up with. I'm now totally fed up.
DO NOT BUY A REFURBISHED BOX unless you're prepared for a lot of trouble and no recordings.

Haven't actually set it up yet as still watching recordings on the old, It's our fourth machine indicating how pleased we are with rthem

Fast shipping & delivery. Packaging/cushioning could have been better as postman did not bother to knock on door to deliver just shoved it through postbox onto a very hard floor. (Royal Mail!!!! Ugh!)Remote control was OK when checked though. However this is the second time we have bought a second remote before Humax box has given up the ghost! ?Poor quality remotes or not built with longevity in mind???

Customer service was excellent. Bought a replacement remote control which turned out to be faulty. Customer service initially advised on how to factory-reset both remote control and set-top box rather than just replacing the remote control and adding to electronic waste pile. However when the reset was ineffective the remote was exchanged without question. All rsponses were prompt, polite and comprehensive. Humax customer service makes problems disappear.

IVAN WAS VERY HELPUL IN DEALING WITH MY RETURN OF AN 1TB AURA BOX BECAUSE I HAD BOUGHT A 2TB AURA WHEN IT BECAME AVAILABLE ON THE HUMAX WEBSITE ABOUT 2 DAYS AFTER MY PURCHASE OF THE 1TB BOX. DELIVERY OF BOTH TO ME WAS VERY QUICK

I had a sound problem with my Humax recorder.
I contacted your service department for advice and spoke to Marcus.He could not have been more helpful. After following his advice I managed to successfully resolve the issue very quickly. His quick response to my enquiry was very much appreciated. Many thanks Marcus.

Prompt reply with helpful (and successful) advice on resetting my set top box

Easy to access help and problem handled with patience and clear information about steps to take and reassurance that we could keep trying for a solution.
Problems resolved.

Marcus gave me clear, concise advice to resolve my problem. His explanation avoided technical language and worked!

Had a Humax digital recorder for many years but, sadly, it passed away. Searched for a new box and the new Humax box ticked all the bases with the additional bonus of a large memory.
Easily installed and working fine.

Good service with a full description of all the equipment parameters. Super delivery service — I got my box the next day