Jonathanadler Reviews 42

Ordered 2 items. Nearly £400. They delivered them when I was out and I left no safe place and my parecel has gone missing. They are now stalling to refund or replace.

Just do not buy from this website and avoid this brand.

Quirky shop, not greats service unfortunately, waited to be helped but staff not interested

Ordered something that didn't arrive,
payment taken and no response from customer service
you can't phone them, they have a chat bot, only its not really a chat bot, it's just an interface to email, from which they don't respond.
It's almost as though they have designed their customer service to be bad

Waiting to see if they do the right thing and allow me to reject the quickly and already shipped order or somehow send it back prior to it delivering .

My Wellington credenza was rendered online in their advertisements as a deeper color than it is . Photos sent from the stores and as seen online subsequent to my ordering indicates in actuality the credenza is a rather bright screechy orange color compared to the more subdued rendering which is on the first page of the item listing.

A customer service person on a Thursday indicated her manager isn’t in til Monday.


If there’s not a law for this there should be a law covering this type of disparity. I wish I could upload pictures here.

They don’t allow returns and their policy for rejecting a delivery seem unclear generally - and off the mark entirely when there’s a false and misleading color for an item.

I hope they will make this right.

At this point I’m thinking their customer service does not exist or is less than stellar and they could not care less about honest representation to avoid this type of problem.

I received a brass ornamental item that was covered in corrosion from exposure to water. I contacted customer service using their email address. A reply came about two weeks later. A replacement was sent out. That one had the same water damage — covered in deep freckles of corrosion. By this time, it is two months after the original purchase. I now have two damaged items. Customer service will not refund me until they receive and process these. That will be about another month. Rubbish products, rubbish quality control, rubbish service. Don’t bother with this company!

Beautiful Furniture, But Appalling Aftercare and Accountability

I’ve been a loyal Jonathan Adler customer for over 10 years and have spent well over £100,000 with the brand and its resellers, including Sweet Pea & Willow. Sadly, my recent experience has been incredibly disappointing.

I purchased bedroom furniture — two side tables, a bench, and a large cabinet — and within six months the side tables began cracking from the inside. They were replaced, yet the same issue happened again, and now the cabinet has cracked too.

The furniture itself is beautiful, but when you face a problem, they’re simply not interested. My complaint was made within 12 months, and I have proof, yet Jonathan Adler has refused to take responsibility.

It seems much of the furniture is made in the Far East, which may explain why replacements or fixes are difficult — but that’s not the customer’s problem, especially when spending tens of thousands of pounds on “luxury” pieces.

After months of delays and dismissive responses, I’ve spoken with my bank and will be pursuing a Section 75 claim under the Consumer Credit Act 1974. I will not be purchasing from Jonathan Adler again.

Nordstrom made it as right as they could! Arrived on time, great condition- pick up in store. However, Adler once again mislabeled the product as I find they often do ( I reported it). This is labeled 100% Marino Wool, not a drop of camel hair much less 60%. I have a house of adler products 3 sofas, two large chairs, 1 large marble table, 2 glass “brass” end tables, 1 Scalinatella Ottoman, 8 down embroidered pillows, and now I doubt everything I purchased. Adler makes it a business to mislabel, and they are none responsive to complaints. Are the brass legs tin painted gold?

I am dumbfounded by how a brand as renowned as Jonathan Adler can operate with such disregard for product quality and customer satisfaction.

Approximately nine months ago, I purchased a desk from Jonathan Adler. Upon delivery, I discovered that the front drawer did not close properly. I promptly notified the company, and they arranged for a third-party technician to address the issue. While the technician's visit resulted in marginal improvement, the drawer still required careful handling to close.

A few months later, the drawer ceased to close entirely. I reached out to Jonathan Adler's customer service once more. Their response was that there was no warranty coverage and suggested I hire a repairman at my own expense. This was perplexing, given that their warranty terms clearly state a three-year coverage on mechanical components, including drawer slides.

When I pointed this out and directed them to the warranty information on their own website, they retorted that this was not their official warranty. After further correspondence, a manager claimed the warranty did not apply due to "misuse"—implying that I was incapable of operating a drawer correctly.

After several back-and-forth communications, the company ceased responding altogether. I have since requested contact with their legal department but have yet to receive any acknowledgment.

This experience has been nothing short of appalling. It's disheartening to see such a reputable brand exhibit such poor product quality and even worse customer service.

Globo table lamp that cost almost £500 is now starting to come apart, dispute the fact it has been treated with great care. Poor quality products at extortionate prices. AVOID

Really poor experience, cushion arrived stained.. tried to arrange return, a week later still nothing and no refund.
Terrible customer service for such a high end brand

Maxime lamp just arrived, very pretty but a critical screw is broken. I do not expect this poor engineering at this price point. A screw! How much would it affect their margin to just get some decent screws. Arranging a return with sweat pea and willow immediately.

Wonderful!
I recently visited the Jonathan Adler store in Kensington London and I was absolutely blown away by the stunning items on display and the beautiful atmosphere. From small decorations and candles to furniture and chandeliers, the store has a wide range of amazing products. Reeling, who assisted me in store, was beyond great and went above and beyond to ensure that I was satisfied with my purchase. I also had a wonderful chat with her. Additionally, Jiaqi provided me with excellent customer service over the telephone. I highly recommend this store and its wonderful staff to anyone.

Jeremy in the Pelham Street shop served us for over an hour on Sunday and was impeccably mannered, helpful and professional. Many thanks from Mark & Paula

I ordered a beautiful area rug, but following delivery noted several black marks on the ivory rug. I contacted their customer service repeatedly requesting they clean or provide a replacement rug. Bianca and Tricia cited that I did not mark it on the delivery receipt and didn't contact them within 24 hours so they were not responsible. I am extremely disappointed in the customer service provided and the company's commitment to providing a new, blemish free product to customers.

Appalling service from Jonathan Adler. After being told that they will be refunding the VAT for my purchase as this was shipped overseas, they are now refusing to do so stating that there is no way to establish this - even after me providing a bill of landing and after having asked them to deliver this to my export courier.

Overall, the experience has been very poor for a brand that is positioning itself as luxury and charges premium prices but the customer experience does not reflect this at all.

I would certainly not buy from them again!! I wish I had seen the reviews here before placing my order.

I have ordered one of the embroidered eyes tree. The delivery was poor and careless. They left the item completely unattended by the main entrance, anybody could have been stolen it. I complain in the official website and the apology but also they say: I should stand by the quality of the product. I expected better customer service from a very expensive brand. Completely overpriced and overrated.

My previous review was deleted I'm guessing by the company, but due to the serious nature of it, I'm posting again.

DO NOT BUY from JONATHAN ADLER.

It is the worst experience I've ever had. Faulty products, which has lead to a year long battle for them to delete my data after processing a request. I had to get the ICO involved, who have no recommended legal action as JA have ignored all my requests and therefore breached my data protection rights.

Utterly useless, and illegal.

Recently I purchased a set of sheets & comforters from your company at the Miami store, upon receiving them one of the sheets was stained and I contacted your customer service through your web site...needless to say your customer was horrible, actaully no one ever responded, just emails asking how you were doing in resolving my probem

I was traveling in Paris when they arrived and my housekeeper sent me a picture, as I had asked her to use them. When I saw the picture of them stained, I asked her to put them aside and I sent a message to your company with no reply. I had her try to clean them but it didn't work...so I had her throw them out, as no one at JA was responsive.

It's a shame as I have been buying your products consistently for many years since you first had your products at Barneys

This very negative experience has left me feeling very uncomfortable with JA. I thought you should know how this was handled at your company

I bought a gift from Jonathan Adler at the beginning of December. The order was dispatched within days, except I received the wrong order. I contacted them, I was given a case number and told it would be dealt with within 5 working days. Even though I tried every day to make contact, I never heard from them again. Appalling customer service along with Paypal.
In the end I had my money refunded by Mastercard, who were very good.