Super company to deal with, very responsive and helpful with a delivery issues l had and was sorted in not time. Love my new sofa bed and super easy to assemble. Would really recommend this company... Toon meer
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We absolutely love our sofa - it is exactly what we were looking for. It's very comfy. We were concerned it might be too small but it is quite spacious. The texture is lovely and we got loads of comp... Toon meer
Really good communication, sofa easy to assemble (no arguments with my partner 😀). Looks great and seems comfy (just put it up today) win, win all round
The quality of the sofa is genuinely excellent, and I'm very happy with the product itself. It looks great and feels premium. However, the overall customer experience was disappointing. First, the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Koala's mission is to build better furniture experiences, designed with the world in mind. Combining people-centric products, incredible customer service, and social good, we’re changing the way people buy and enjoy furniture to create happier, healthier habitats. Our product design process starts with the problem and customer pain point. With our customer's perspective at the forefront, we brainstorm innovative ways to combine functionality and elegance. With an average of 1.5 years devoted to the design and development of each product, we ensure it's flawless when it reaches your home. We select our materials based on what they cost the planet – not what they cost us. From using FSC-certified timber to fabrics made from recycled and plant-derived materials, our goal is to influence the industry and change the way furniture is made for good. We believe furniture should be stress-free, seamless, and enjoyable – from purchase to assembly. Say “goodbye” to the Allen wrench, that notorious tool known for countless frustration, tears, and divorces. Every product in our line is innovatively crafted with a tool-free design, allowing for a fast and straightforward setup. From our Sydney-based design studio and R&D facility, our dedicated team innovates, explores, prototypes, and meticulously tests each product to guarantee outstanding performance. We hold a deep reverence for precision, continually striving for excellence in every detail. 10 years on from being founded in Australia, and following successful market launches in Japan and the US, Koala launched their UK market in September 2025, selling award-winning sofa beds across the region with free delivery and a 120-day free trial.
120-day free trial
Love it or return it. No stress, no fuss.
Take up to 120 days to get really comfortable with your Koala product. If it's not the right match, let us know, and we'll organise collection and a full refund.
Contactgegevens
Verenigd Koninkrijk
- hello@koala.com
- uk.koala.com
4,6
Uitstekend
25 reviews
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As expected easy to assemble and the…
As expected easy to assemble and the flip design wondonerful mattress is the best
14 juli 2026
Super company to deal with
Super company to deal with, very responsive and helpful with a delivery issues l had and was sorted in not time.
Love my new sofa bed and super easy to assemble.
Would really recommend this company
19 juli 2026
Review zonder uitnodiging
Really good communication
Really good communication, sofa easy to assemble (no arguments with my partner 😀). Looks great and seems comfy (just put it up today) win, win all round
30 juni 2026
Incredible sofa bed!
Fantastic sofa bed, exact to the colour on the website, it arrived quickly in a few boxes, it was easy to build!! Easy to chuck the cushion covers in the wash so easily, great wipeable/washable fabric. I highly recommend.
25 juni 2026
My new sofa bed looks and feels great
My new sofa bed looks and feels great. The colour is beautiful. It is comfortable as a sofa and, although we haven't slept on it yet, we've been lying down on it all evening, arguing about who gets to sleep on it first as it feels so good! Nick was very helpful and answered all of my questions promptly.
6 juli 2026
Review zonder uitnodiging
Really amazing sofa
The sofa was really easy to put together and I liked that I don’t need any additional tools. Turns in to a bed super quickly and can be done by one person. Also 10/10 for comfiness!!
2 juli 2026
Review zonder uitnodiging
Great quality of sofa
Great quality of sofa, really impressed. It was easy to put together with no need for any additional tools which is great. The mattress is so comfortable. Highly recommend
2 juli 2026
Review zonder uitnodiging
Such comfy sofa bed
Sofa was delivered quickly and was so easy to put together with no tools needed! Turns into sofa bed so quickly and easily
30 juni 2026
Review zonder uitnodiging
Koala have been a dream to order with…
Koala have been a dream to order with and their sofa bed is the best thing about our living room. The communication from start to finish has been 10/10 and I can't rate highly enough the quality of the sofa bed. Now excuse me while I go and lay on the comfiest seat in the house!
30 juni 2026
Review zonder uitnodiging
Absolutely love! Highly recommend
We would highly recommend this brand and product! All the instructions were incredibly easy to follow with the video tutorial. Communication from the staff was very prompt and informative, and not to mention the sofa bed is the comfiest I have ever sat on both as a sofa and sofa bed! Would recommend this to anyone in the market to purchase a sofa bed.
Delivery service was well communicated and boxes were carried to our desired room.
19 juni 2026
Review zonder uitnodiging
Antwoord van Koala UK
Hi Annabel,
Thank you so much for this wonderful review! 🐨
We're absolutely thrilled to hear you've had such a great experience.
It means the world to us that your Koala Sofa Bed is living up to expectations on both fronts - and being called the comfiest sofa you've ever sat on is high praise indeed! We hope you enjoy many great nights (and lazy afternoons) on it for years to come.
Thanks again for taking the time to share your experience and for recommending Koala — it really does make a difference.
Kind regards,
- Koala
Fantastic Sofa, Frustrating Delivery & Assembly
The quality of the sofa is genuinely excellent, and I'm very happy with the product itself. It looks great and feels premium.
However, the overall customer experience was disappointing.
First, the delivery. Having a driver call me at 6:00 a.m. on a Saturday is simply unacceptable. The delivery arrived around 7:00 a.m., which completely disrupted my morning. I don't think that's a reasonable time to contact or deliver to customers unless it has been specifically agreed in advance.
Second, the assembly. Koala advertises the sofa as being quick and easy to assemble, but that was not my experience at all. It took me almost 5 hours to put everything together. The instructions could be much clearer, and the process was far more complicated than expected.
The product deserves five stars, but the delivery experience and misleadingly "easy" assembly unfortunately do not.
13 juni 2026
Review zonder uitnodiging
Antwoord van Koala UK
Hi Edvardas, thank you so much for taking the time to leave your review, we really appreciate it.
We're chuffed that you love the product but really disappointed to hear of your poor delivery experience, you absolutely shouldn't be called at 6am on a Saturday morning and we'll make sure to follow up with our delivery partner.
We'd also love to know more about your assembly experience to understand what we can do better in the future so will send through an email.
Thanks again,
The Koala Team
2.5 sofa bed
2.5 sofa bed, easy order process and delivered quickly.
There appeared to be an issue as unable to fit the cover. Contacted customer care who were amazing. Nick organised a Tech guy to fit the cover the next day. He failed too. However, two days later a duplicate cover was delivered, the Tech guy returned and all was well. Very happy with purchase. The customer service and regular contact from Nick was above and beyond expectation. I would definitely recommend sofa bed which is comfy and the customer service which was first class.
22 mei 2026
Review zonder uitnodiging
The company was extremely good at communication and delivery. The sofa bed is excellent
The company was extremely good at communicating delivery times and giving a slot for delivery. Delivery people were great, friendly and very accomodating. The sofa bed is fantastic, both as sofa and as bed. Very comfortable and good looking. what makes the bed function really great is that instead of having a thin mattress resting on a metal frame, the whole think unfolds diectly unto the floor so it's a very comfortable thick mattress. thoroughly recommend this company.
29 mei 2026
Review zonder uitnodiging
Excellent value for money
Excellent value for money, great quality easy to assemble, fast delivery, highly recommend
5 star puchase
13 maart 2026
Review zonder uitnodiging
Perfect in every way
Incredible!
The sofa is perfect, unreal actually and I ain't saying that cause I am an Aussie.
We're stoked. Nothing better to place my weary bum down on after a hard days work than a koala couch.
Nick at Koala UK is a bloody legend!
Helpful, responsive and gives a damn - what more could you want!
12 februari 2026
Review zonder uitnodiging
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