Remington UK Reviews 

Sebastian gave me outstanding customer service

Sent me the wrong product. Their customer service responses are slow and look canned responses that do not follow any logic. They asked me if I wanted a collection of the wrong product, I said yes, and they sent me a label and told me to go drop it off....

I want to tell you how bad your razors are Not how good your silly web sight is.
i have one of your useless products, i could get a closer shave with a freekin` milk bottle!!

Eduard was very helpful - providing clear instructions on what he needed to be able to help me with my faulty item issue. When it was resolved the information was clear on my replacement delivery and customer rights.

Faulty straighteners, numerous e mails..no replies...told to cut cord and take picture which i sent....months ago.....still no replacement...shocking customer service !!

Really bad choice. Every time I remove the blades for cleaning and put it back on the razor, it stops functioning at random. Namely, the razor may re-start to work immediately but it may also stops functioning for a couple of hours. Which is definitely annoying.

⭐⭐⭐⭐⭐
I had an excellent experience with Remington customer service. I contacted them because my hairdryer had developed a fault, and they dealt with my issue quickly and professionally. They arranged for a replacement to be sent, which I really appreciated.

A special thank you to Sebastian, who was extremely helpful throughout the process. He was friendly, understanding, and kept everything simple and hassle-free.
It's refreshing to receive such great customer service these days. I would highly recommend Remington and their support team. Thank you again! 😊

Cosmin - 5*****

Very professional - has patience and amazing customer service skills. Products are good quality and well priced.

Excellent customer service

My Remington shaver developed a charging problem at just over a year old, as it came with a 2 plus 1 year extended warranty i contacted Amazon where it was purchased from. Amazon customer services were basically very unhelpful kept me on the phone for ages going round the houses would not offer a replacement or a refund. Contacted Andrei at Remington customer service who could not be more helpful and understanding. explained the fault, sent product pictures and proof of purchase,received email back offering a choice of replacement from their website as the same shaver was discontinued. Advised replacement was dispatched. Excellent customer service from helpful and understanding staff, who put the customer first. Thank you

It was very easy to reach the Remington Team. They understand my problems after asking the right questions. The problems were solved very quickly.

You never know how good a company really is until something goes wrong.

I was blown away by the level of after sales care from Remington. I’ve used my RX7 shaver pretty much every day for around 2 and a half years. When it stopped working as it should, I contacted Remington to explain that although the warranty is 2 years, I believe it should last longer.

The reply was quick and excellent - they pointed out that I registered the purchase with them online and so qualified for an extra year of warranty. They asked for a short video showing the fault, which I did, then within a week they sent me a new unit. No messing around asking me to send the old one back, they just asked that I recycle it locally.

It’s almost a side note that the RX7 is by far the best shaver I’ve used on my dome, cutting way closer to the wood than the latest Philips one or the Pitbull Platinum - I returned both of those as I found them to be vastly inferior.

Remington is a shining light of what customer service should be, and I’m supremely grateful.

My Straighteners had stopped working.
I spoke with Sebastian M today, he was very polite and helpful.
He sorted everything out no problem.
Excellent customer service.
Thank you Sebastian!!

After 2 weeks no refund in spite of cancelling order within 1 hour

Quick reply to problem
Straighteners stopped working but after sending in details/ video they are being replaced. Great service.
Used to work selling electrical Remington a good brand.

Easy and straightforward very fast turnaround

The replacement part I needed for a razor was constantly shown as 'out of stock' on the website. But on contacting the helpline, the staff were really helpful in tracking down a supply in the stores, and then enabling me to make an immediate purchase.

The straighteners I had purchased from Remington broke after 2 years use. There was a 3 year guarantee and I was dubious about it being valid given the straighteners were only £34.99 (excellent straighteners), however after sending details plus a video I was advised they would send a replacement pair and for me to dispose of the old ones. Excellent customer service. I would add I also have had other straighteners before which were significantly more expensive but these ones are better!

I had an F6 razor, The trimmer stopped working within the guarantee period. Remington sent me a replacement. The trimmer on the second trimmer stopped working. I returned both razors to Remington for inspection. I was told the trimmers were working. I assumed that they had repaired them. Upon return neither trimmer worked!!! I contacted Remington and complained. They had the gall to say that they checked with their inspection team and the results stand. In other words the trimmers are working. This is patently false and I do not understand how an inspection report which is obviously wrong can be allowed to stand. I am seeking to take the matter further but the attitude of the team that did not do their job properly and then deny any fault reflects very poorly on Remington as a firm and although I like their razors and have used them for over twenty years when I buy another razor I will look to other makes. A lost customer

Easy, straightforward communication, response quickly to any questions asked.