World Options offers a great selection of carriers and suitable price points to ensure your orders are shipped at the right cost and timeframe, to meet business needs. Chet and the 154 Team offer gr... Toon meer
Bedrijf heeft geantwoord
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Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything. Highly recommend World Options as they are exactly that -... Toon meer
Bedrijf heeft geantwoord
'Delivered within 9 working days to:' This company promised to deliver stock within 9 days (we have emails to prove) but then after we placed the order they said it would be COLLECTED within 9... Toon meer
Bedrijf heeft geantwoord
BHG Marine have been using World Options for several years and the whole company is a breath of fresh air in a very saturated market. Their portal is the best out there, offering clear time... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2003, World Options is a leading provider of affordable shipping solutions for businesses. With nearly two decades of experience, we simplify shipping complexities for enterprises of all sizes. Our comprehensive services optimize processes, reduce costs, and enhance efficiency. Beyond affordability, we offer an intuitive platform, leveraging technology and partnerships to empower informed decisions. As a reliable partner, we provide personalized support, addressing unique challenges. With a global network of carriers, trust World Options for secure and timely deliveries. Experience simplicity, affordability, and reliability in shipping with World Options - where your business needs are understood and valued.
Contactgegevens
Unit 1, Petre Court, Petre Rd, , BB5 5HY, Clayton-le-Moors Accrington, Verenigd Koninkrijk
- +44 (0)330 335 8100
- support@worldoptions.co.uk
- uk.worldoptions.com
4,2
Goed
530 reviews
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Fast
Fast, straight forward and efficient. We have used World Options for many years and would recommend.
16 april 2026
Review zonder uitnodiging
Great service. Great prices. Support when you need it.
World Options offers a great selection of carriers and suitable price points to ensure your orders are shipped at the right cost and timeframe, to meet business needs.
Chet and the 154 Team offer great support. For example, they take the weight and responsibility of following up with carriers when things go awry. It makes all the difference, I assure you!
Hence, why I would highly recommend them.
26 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is brilliant to hear that you are getting so much value from the platform and the support team, Vin!
We are delighted that our range of carriers and pricing options is helping you meet your business needs efficiently. A huge thank you for the shout-out to Chet and the 154 Team—we completely agree that taking the "weight and responsibility" off your shoulders when dealing with carriers is where our team truly shines. It’s a pleasure to know their proactive support makes such a difference to your day-to-day operations.
Thank you for the high recommendation!
Best regards,
The World Options Team
Great customer service and the online…
Great customer service and the online platform is really easy to use. We're very pleased so far with the tracking ability and support offered, thank you.
24 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is fantastic to hear that your experience with our platform has been so positive, Clair!
We are delighted that you are finding our online tools easy to navigate and that the tracking features are providing the transparency you need for your shipments. Providing great customer service alongside high-tech support is exactly what we strive for to make logistics as stress-free as possible for our clients.
Thank you for your kind words and for choosing World Options—we are very pleased to be working with you!
Best regards,
The World Options Team
I’ve had a great experience shipping…
I’ve had a great experience shipping with World Options. The process has been smooth, efficient, and straightforward from start to finish.
A special thank you to Chet and the 154.support team, their communication, responsiveness, and willingness to help made everything easy and stress‑free. Really appreciate the professional and friendly service.
Highly recommended!
20 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is wonderful to hear that your shipping experience with us has been so smooth and stress-free!
We are delighted that our process lived up to your expectations for efficiency and simplicity. A huge thank you for the special mention of Chet and the 154.support team—they take great pride in being responsive and helpful, so hearing that their professional and friendly service made such a difference to your business is fantastic.
We truly appreciate the high recommendation from studiocolophon.co.uk and look forward to supporting your future shipments!
Best regards,
The World Options Team
Chet and the 154.support office
Chet and the 154.support office are extremely helpful and knowledgeable. The speed and clear content in replies are something that is helping us and our clients operate smoothly. Thank you team.
11 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is fantastic to hear that Chet and the 154.support team are making such a positive impact on your daily operations, Mike!
We know that in logistics, speed and clarity of information are everything. Knowing that our team’s knowledge and quick response times are helping both you and your clients operate smoothly is the best feedback we could receive.
A huge thank you for recognising the hard work of Chet and the rest of the 154.support office—we will be sure to pass your gratitude directly to them!
Best regards,
The World Options Team
Chet and the 154.support office - Highly Recommend
Chet and the 154.support office are always on hand to help - whether it's calls or emails relating to shipping issues, invoices, anything.
Highly recommend World Options as they are exactly that - all options. Not restricted to only one or two services.
Getting quotes and arranging shipments on their portal is also as simple as it can be!
11 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is brilliant to hear that Chet and the 154.support office have become such a reliable resource for you, Jonny!
We are delighted that you are making full use of the "all options" approach we pride ourselves on. Whether it is resolving shipping issues, clarifying invoices, or navigating our portal, our goal is to provide a comprehensive service that isn't restricted by a "one size fits all" mentality. Knowing that you find our portal simple to use for both quotes and bookings is exactly the feedback we love to hear.
A huge thank you for the high recommendation—we will be sure to pass your kind words on to Chet and the rest of the 154.support team!
Best regards,
The World Options Team
Unfaltering customer service.
Unfaltering customer service.
My company use World Options for all our domestic and international shipments. 90% of our goods are exports which can create various issues with different countries, or various booking out/delivery procedures.
Both Louise and Connor are absolute stars at handling every obscure issue in a super fast polite and friendly manner.
I cannot recommend them highly enough.
When running a busy business, any delays is valuable lost time which these guys are masters of saving by their rapid resolving of anything I throw at them. 10/10 and a credit to World Options UK.
6 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is fantastic to hear that Louise and Connor have become such "absolute stars" for your business, Brad!
Navigating the complexities of international exports can be a minefield of customs procedures and delivery protocols. We are delighted that the team’s rapid and polite handling of those "obscure issues" has saved you valuable time and kept your operations running smoothly. At World Options, we aim to be an extension of your own team, so hearing that they have provided unfaltering support is the best 10/10 feedback we could hope for.
A huge thank you for the high recommendation—we will be sure to pass your kind words directly to Louise and Connor to recognise their hard work!
Best regards,
The World Options Team
World Options - Setting the Standard A+
BHG Marine have been using World Options for several years and the whole company is a breath of fresh air in a very saturated market.
Their portal is the best out there, offering clear time frames and transparent pricing from various companies. The prices quoted always match the invoiced prices.
Their customer service is also exceptional, a special mention to Antonia Holden who is a pleasure to deal with. I very rarely have to approach them as their customs document upload feature is pretty much full proof but when there is an issue they're so efficient, polite and easy to contact.
If you're looking for the most simple and affordable way to ship abroad World Options is the best out there.
Well done guys!
3 maart 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is fantastic to hear that World Options has become such a "breath of fresh air" for BHG Marine over the years!
We are delighted that you find our portal to be the best in the market. We work hard to ensure that our time frames are clear and our pricing is completely transparent, so it is great to know that your quoted prices consistently match your invoices.
A special thank you for the mention of Antonia Holden. While we aim for a "foolproof" experience with our customs document upload feature, it is wonderful to know that when you do need support, Antonia and the team are efficient, polite, and easy to reach.
Thank you for your high recommendation and for the "Well done"—we look forward to continuing our partnership with you for many more years!
Best regards,
The World Options Team
Exceptional service
We, as iACS, have been working with WorldOptions for several years and their customer service has been exceptional. Their portal is very easy to work with and international shipments are booked swiftly. If anything happens with a delivery we are always notified in good time and the issue is resolved quickly.
Great work!
26 februari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
It is wonderful to hear that iACS has experienced such exceptional service over our several years of working together, Maria!
We are delighted that you find our portal easy to navigate and that your international shipments are being processed so swiftly. Communication is key in logistics, so it is great to know that our proactive notifications and quick problem-solving are helping your operations run smoothly.
Thank you for the "Great work" shout-out—we truly value our long-standing partnership with the iACS team!
Best regards,
The World Options Team
Incompetence
Twice now Fedex have failed to collect international customs charges from the consignees.
World Options now chase us for Fedex' incompetence and expect us to pay VAT on behalf of the customer, as they didn't collect at pre-delivery.
What is the point of exporting goods, if we have to pay the receivers duty too?
24 februari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
We sincerely apologise for the frustration and financial strain these collection issues have caused you, Paul.
We understand how disheartening it is to face unexpected charges, especially when you have fulfilled your side of the export process. It is certainly not the experience we want for our clients when using our partner carriers.
While World Options acts as the interface between your business and carriers like FedEx, we recognise that discrepancies in duty and tax collection at the destination can create significant hurdles for UK exporters. When a carrier fails to collect from the consignee, these charges often default back to the shipper, but we understand that this feels like being penalised for an error outside of your control.
We would like to investigate these two specific instances with FedEx on your behalf to see why the "Bill Consignee" instruction was not successfully executed.
Please contact your dedicated account manager with the tracking numbers for these shipments so we can look into this further for you.
Best regards,
The World Options Team
Still receive spam calls from World…
Still receive spam calls from World Options. Why do you need my details to stop the calls? I don't want to give you personal information to abuse. Why don't you check the TPS lists? The number you are calling is on it!
17 februari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
We sincerely apologise for the frustration and for the fact that you are still receiving calls from us, Pete.
We completely understand your concern regarding data privacy and your preference not to share additional personal information. Please be assured that we take compliance with the Telephone Preference Service (TPS) very seriously, and we aim to cross-reference all our outreach lists against it to avoid exactly this situation.
The reason we typically ask for a phone number or company name is simply to identify the specific record in our database so we can mark it for permanent removal, ensuring you are never contacted by any of our offices again. Without this, it can be difficult to pinpoint which of our regional branches or systems may have your details on file.
However, we hear your concerns loud and clear. We will immediately raise this with our internal data and compliance teams to conduct a fresh audit of our records against the current TPS lists to prevent further unsolicited contact.
Please feel free to contact your local Information Commissioner’s Office if you feel we have not met the required standards, but we are committed to resolving this for you.
Best regards,
The World Options Team
Great communication
Great communication, user friendly portal quick and easy to book in consignments, friendly team always happy to help, i would highly recommend World Options
11 februari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
Many thanks for the five-star review!
We are delighted to hear that you are finding our portal user-friendly and that booking your consignments is quick and easy. Our team takes great pride in being helpful and maintaining great communication, so it is fantastic to know that our efforts are hitting the mark for you.
Thank you for the high recommendation!
Best regards,
The Team at World Options
Great shipping support from World…
Great shipping support from World Options and Antonia. The team are responsive, helpful, and easy to deal with. Shipments are handled smoothly, and any issues are resolved quickly. Reliable service all round.
30 januari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
Thanks for the 5-star review!
We are so pleased to hear that you’ve had such great shipping support from Antonia and the rest of the team. We pride ourselves on being responsive and making the process as smooth as possible, so it's brilliant to know that any issues are resolved quickly for you. We really appreciate your continued trust in our service.
Best regards,
The World Options Team
World Options works really well for us
World Options works really well for us, easy to use, all the information we need is there and it is all at a good price. Cheers to the team, keep up the good work.
Paul, Soundcraft Hi-Fi
21 januari 2026
Review zonder uitnodiging
Antwoord van World Options Ltd
Thanks for the 5-star review, Paul!
It is great to hear that World Options is working so well for the team at Soundcraft Hi-Fi. We’re really pleased that you find the platform easy to use and that we’re hitting the mark on both information and price.
Cheers for the support, we’ll be sure to keep up the good work!
Best regards,
The World Options Team
One star is too many
One star is too many. Do little to help when things go wrong and indicate it is either the sender or recipients problem. 4 consignments sent to USA. 4 all with unacceptable issues.
23 december 2025
Review zonder uitnodiging
***Warning*** Never do business with this company!
When getting billed 8/10 times there were various reasons the bill was higher then originally quoted (mostly around 20% and sometimes up to 40%!!!) with strange costs which made no sense and they could never really explain. And no, these were not things duties and taxes or due to wrong measuring the parcels, but weird charges like "admin fees" while when shipping with the actual carriers these charges were never applied at this volume or height of costs. When trying to get claims credited from losts or damaged shipments they claimed it was their policy to not credit those to our account even though there are no outstanding invoices. When replying that it was nowhere in their policy and not even legal by law all of a sudden nothing was mentioned but then they were trying to find other ways to get out of sending us that credit. Not even speaking on the rudeness, arrogance and flatout horrible manners in communication from their employees. Stay clear of them and find another solution, in the long run it will safe you money and a lot of headacke.
27 november 2025
Review zonder uitnodiging
Every time there is an issue, then you find out how bad they are
Every time there is an issue, that's when you know how good these people are. They ignore over and over again for days on end when they just don't want to deal with issues. This is not the first time its happened and now I've decided to leave a bad review as the customer service is terrible.
This latest issue has been ongoing since 8th Oct 2025 and now they just ignore requests for updates
They will blame UPS but if its UPS, then why cant they say this?
Tracking Id - 1Z290V586698004640
20 oktober 2025
Review zonder uitnodiging
I'm very happy with world options and…
I'm very happy with world options and the service they offer, Antonia at world options is brilliant and always happy to help.
27 november 2025
Review zonder uitnodiging
Antwoord van World Options Ltd
Thanks for the 5-star review, Sean!
It is great to hear that you are so happy with the service. We completely agree—Antonia is a brilliant member of the team, and it’s wonderful to know her helpfulness has made such a positive impact on your experience.
Best regards,
The World Options Team
Fine until things go wrong
I was approached by World Options and moved our account to them. But am finding that they are totally unhelpful when things to wrong.
I don't use them a lot but at the moment i have several issues on my account - long standing issues - which they fail to fix.
£173 claim via Fedex for a consignment they wrote off in USA - June 2025 insured still not paid is the insurance worth anything as Fedex won't deal with me direct. Is the insurance actually valid - I receive no copies of any documation regarding this claim and chase it every other week but get nowhere.
£183 charged to me for a delivery to Germany allegedly for local charges - this was paid by my customer, evidence of this has been provided multiple times, but still on my account.
Some invoices are more than the quotation so I have disputed them.
I am no told my account will be on hold if I don't pay.
3 november 2025
Review zonder uitnodiging
Outstanding
I have recently started using these guys initially for UK shipping, their service is outstanding so much so I use them for all my international road and air and soon to sea. The comms are timely and always there at the end of the phone no matter when to advise
22 oktober 2025
Review zonder uitnodiging
Antwoord van World Options Ltd
Thanks for the 5-star review!
It is brilliant to hear that you’ve had such an outstanding experience with us. We are so glad that what started with UK shipping has grown into us handling your international air and road freight, too. We’ll be ready and waiting to help when you're set to start your sea shipments!
It’s great to know you value having the team at the end of the phone whenever you need advice—we really appreciate the support.
Best regards,
The World Options Team
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