Yamaha Reviews 9

Great music store! You can ask all your questions, and they will help you find the best piano. Can't wait for the piano to arrive!

I was looking into buying an acoustic guitar - perhaps up to around £1500.
After a long time looking at reviews on the internet Yamaha Red Label guitars seemed favourable.
I Googled Yamaha guitar dealers in the South West (Exeter or Plymouth or thereabouts) .... there are none within 100 miles.
I tried calling Yamaha. If anyone has ever tried speaking to someone at Yamaha they will know it's no easy task..... "Please select from the following six options"..... Round and round in circles.
The upshot of all this is -there aren't any near me and getting through to them is a nightmare and I don't want to buy a fragile musical instrument online for obvious reasons.
Solution ..... buy a diferent make of guitar. They may well be great guitars but the pre-purchase process for me was poor - and what would happen if I needed after-sales attention if the pre-sales process was so tricky??
I did eventually speak to someone by pressing the "dealer" button rather than the "customer" button and she agreed that gthe company was so big it's difficult to get through to who you want.
Not for me, thank you.

Purchased the paino in January, uploaded receiptcopy and IMEI number as requested through the portal. Did it all over again on several occasions - 7 to be precise in a period of 2 months. All you receive is an email addess from NO REPLY stating they're looking into it and another asking you to uploads the same document all over again!Today I spotted an email stating that I'm nolonger entitled to the cash back as the offer finished 3 days ago! Total scam.

This score is for the customer service regarding a cash back claim. I brought my CLP875 in the dates that the promotion was running and I registered it as soon as I received the piano, this was also within the promotional period.
I emailed the customer service asking for help as to when I’d receive my cash back as I’ve not heard anything since registering the piano. I received a reply asking for more information to which I have supplied them.
I have since sent more emails asking if they’re going to honour the cash back and I’ve tried calling well over 10 times with no response. All you get is a machine giving you options to choose from then onto the Reception to which it doesn’t get answered and it sends you back to the original message. I went back and forth about 6 times per call and still no answer.
The piano is great. But don’t buy if you’re expecting to receive the cash back or good customer service after sales.

I sent in a request to get info for my Genos2 Keyboard.
I received an email from Daniel Watt ask me to phone in. I must admit it took several goes to get though but when I did get hold of Daniel he solved my problem in a very short time an was very knowledgeable.

Support was terrible, they broke my expensive AV unit with software update and refused to send a new unit, repeatedly sent me wrong number for repair centre (either non existent or faker numbers), prolonged the support and eventually warranty ran out, please avoid.

I recently purchased a Yamaha RX A4A £1049 to replace my Yamaha AX2 from peter Tyson.com, the sale had a £130 cashback from Yamaha

The service from Peter Tyson is faultless, they have excellent customer service unlike that received by Yamaha. I have numerous products such as keyboards, speakers and mixers and while the products are superb I now know that the customer service is lacking
I purchased the receiver online and within 2 days the item arrived, I applied for the cashback and sent the invoice etc. Apparently online orders do not count but the T&C's online do not state this
I have given the shop until Wednesday 11th to resolve otherwise the receiver goes back as it's a violation of contract. While Peter Tyson have been really helpful this also reflects bad on them
Makes you wonder as Yamaha provide excellent warranties whether they would honour this if the item developed a failure. As it stands I won't be buying any more Yamaha products.
Will be buying a Denon, Onkyo or Marantz Receiver instead

I emailed Yamaha UK with a technical question about linking my Yamaha piano to a Reface CP keyboard. Daniel on the Yamaha team sent me a prompt and detailed response. I also discussed options with him by phone and he was super helpful and knowledgeable - thank you.

Yamaha have always made great value for money products, but I found the new Trans-Acoustic guitars (LS TA & LL TA) have a serious design fault, in that it's not possible to fix any kind of strap lock to the strap button, so you can't play them safely standing up.
The user manual rightly tells you to secure the strap to avoid damage, but you can't - and it's a heavy guitar because of the internal machinery, but the button profile is so shallow that it easily falls off any kind of unsecured strap.

Worse, I understand the same design is also being incorporated into other guitars in the range, so I began corresponding with Yamaha about it, but I got the run-around from customer services.
However, I persisted and eventually got up to the UK MD, yet they are still in denial about it, making excuses, and don't seem to be investigating, but rather ignoring my concerns.

I can't even register my product (LS TA) for guarantee because although it's been out a good while now, it's not yet listed on their website, but they say they can't help.

Now it's an expensive guitar, so this is very poor customer service - personally I think they should have a product recall and fit a proper strap button, as car manufacturers do when they put a faulty part on the market, but I'd be happy if they could just tell me how to secure a strap to my guitar.
However, if you've been to the CEO to ask that, several times, and are still getting nowhere, then there's not a lot you can do but warn others about the problem.