UK Departure Boards LTD Reviews 654

Great product and extremely helpful as I travel quite a lot, you can see whether or not your services are running

The item was delivered in a couple of days and was well packaged. An excellent product, very easy to set up.

Quick repair and value for money and top communication all round

A great product, generally easy to use but don’t know how to swap voice packs on it that doesn’t seem to have been considered.

It's a good product overall.

However, watch out for the voice pack turning into a subscription that you're expected to the pay £6 a month. Yes, I'm aware a sub is needed.

The point is it ISN'T as easy to cancel a sub as UKDB would have you believe - I've clicked three times, and have still been charged for 3 consecutive months and it's still sat at pending.

My mini departureboard, bought in the summer of 2019, was starting to show it's age: the screen was fading and hard to read. More in hope than expectation, I emailed to see if the screen could be replaced and was delighted to be told it could for a very reasonable price.

I sent it off a week ago and was kept informed throughout the process. The board was delivered back today. I plugged it in and thanks to the vibrant new screen my system is as good as new.

Excellent Service. Many thanks to Mark.

I really like the board — it looks fantastic and delivery was quick and on time.

The only reason I’ve removed two stars:

1. Setup is more complicated than it should be. There are instructions, but I found them difficult to follow and ended up relying on YouTube videos. This could definitely be improved. The app is also quite clunky and not the easiest to navigate. I think some input from a proper UX/web designer would really improve both the app and website.

2. The subscription, in particular, feels hard to justify. After paying nearly £300 for the board, an additional £6 per month doesn’t feel like great value for what you get.

However, overall I do love it — just be aware of these two points before buying.

This is my fourth purchase now and, once again, everything was spot on. The Pro Departure Board arrived quickly (a day earlier than expected) and was up and running in no time. Excellent service.

Great little gadget and a great talking point when I have visitors

A nifty little device for train buffs. Only suggestion would be to allow a basic sound package in the entry level purchase.

Absolutely BRILLIANT piece of kit! I got the large board for my son for Christmas, he loves trainspotting & taking videos for his youtube channel (& I love doing that with him, lol), & he LOVES it! It's up on the living room wall & I geek out over it too😄.

Great company to deal with, they were VERY helpful even over Christmas.

From ordering to arriving was very quick setting up was a little bit awkward a larger booklet in getting setup would be helpful but otherwise not to difficult on you grasp the concept. The other thing is a leaflet what each configuration in device tab were as I couldn’t see were the scrolling was and no sound coming out of the internal speaker icon and found them out and finally got it working exactly as I wanted to

This is a lovely item, but we could not get the voice pack to work. The team sorted my problem very quickly, thank you! My son loves it, and it stops him from missing the bus!

Perfect, Great Fun and good service

They have made this pensioners retirement a happy one. I bought the biggest departure board for myself as a present. It was so easy to set up and all of the settings thanks to the app. It was delivered well packed with excellent tracking as usual from DPD. Thr Departure Board is a real conversation starter. I keep changing the stations as they bring back happy memories of my holidays and stations near areas where I have lived and worked. It is the best thing I have ever bought including two small desktop ones. Worth every penny including paying for the 12 month pro subscription and the Elinor Hamilton ( National Rail ) voice pack. A lot of hard work and planning has gone into making these UK Departure Boards and it has been worthwhile. I am now one of their very happy and satisfied customers who is having fun on a daily basis with a truly brilliant item. I highly recommend buying a UK Departure Board if you fancy something totally different in your home. Thank you for a first class service. *****

Bought this for my Dad's 70th and he's pretty much thanked me every day since. Website was easy, delivery was quick, and judging by the fact that he's made the board do things I didn't even realise it could do, the instructions are very clear and comprehensive!

Amazing product, zero issues, smooth transaction and amazing subscription. Works without any issues

Excellent service the board arrived promptly and well packed. It was simple to set up and works excellently.
The price was reasonable compared to its rivals.
All in all can recommend this retailer and his products.

I have had my Pro Board for about 3 years now and can honestly say it's fantastic. The build quality is fantastic, features vast and software support stable and really very good.

As for customer service, Russ is an absolute jem. Nothing is too much and goes so much more the the extra mile. I haven't the words to describe both him, or his products.

Quality all round.

Thanks Russell!
George