Ukwindowclean Reviews 2.199

Cleans are always thorough and great quality when done. Sometimes invoices aren't always put through my letterbox which has caused confused a few times in the past when my account is in "arrears".

Great service and excellent communication

I used this company for a few months last year and decided to cancel as windows were left with marks.
Contacted relevant person who offered a free clean which I appreciated but said no as wanted old fashioned cleaning!
Now they are saying I owe them money from a year ago!!I contacted the guy who I dealt with and he didn't want to know and was so unhelpful basically said I had to pay end off!! I asked which month I hadn't paid and he couldn't tell me.
Tried to contact there headoffice to find out how I owe them money which I don't..No reply at all.Now receiving threats about legal action and balliffs coming to my door...Cowboy outfit!!

Very good service and windows always cleaned well. Happy with the service provided.

Generally cleaned to a good standard using a pole, not always the best finish on the frames and cills

Requested a free window clean. They emailed to say they would be out week commencing 1st December. No clean by Sunday 7th December so I emailed by return email to the confirmation and asked them to take me off their database. Monday 8th received a txt saying sorry they couldn’t come out on Friday 5th, they will rearrange for when they’re next in my area. No timeframe given. Responded to txt saying please take me off my their database. Emailed again to say I’d received a text to rearrange even though I had emailed to cancel service. Advised if they turned up to clean that I wouldn’t be paying as they have been notified 3 times now. Received a further text to say sorry to hear I want to cancel and was given a complete different email address to email. Forwarded emails on.

If you turn up to clean my windows don’t expect payment.

Kind regards

Quick easy no mess service!

Everything is clear and simple, the cleaners have been polite, thorough, and quick! Can't ask for more than that

Very reliable and always properly completed.

Generally a good service, staff always polite and thorough. The only slight criticism I would give is that a clean every 4 weeks seems to be quite rigid, if you gave options of say every 6 or 8 weeks that would be helpful as it is becoming quite expensive

Good reliable service with regular schedules. The clean itself is good but could be better e.g water marks still visible.

Had my first free window clean. Looked a good job so I decided to go with uk window clean. Arranged to come one week didn't show. They said they'll come another week didn't show. Tye weather not been great, but heard nothing from them. Then yesterday at 08.10 uk window clean show up. Thought oh they didn't say they was coming. Good stuff windows getting cleaned at last. DISAPPOINTING TO SAY THE LEAST.i checked when I noticed the van had gone. Missed 4 windows god knows how . 🤔 ❓️ 🤔 ❓️ slip through the door stating I owe £18.00 for a clean ive apparently had and £18.00 for today .... THE AUDACITY OF THE COMPANY how dare they. I'm not paying for half a job and a job that never happened I cant get out much as I'm struggling with physical health. So I know UK WINDOW CLEAN DID NOT I REAPEAT DID NOT COME HERE ONCE. So sorry for this long review but this is the place to share your true experiences with companies and this is 💯 the true account of the terrible experience I had with uk window clean. They asked for my last review to be taken down which it was. So I've done another one without the so called profanity I hope you give this company a wide birth as I've told a few people so far and word gets round fast. ALL THE TRUTH

Arranged for a first clean and was adverised as been free. Was advised leave gate unlocked which I did. Window cleaner arrived at 7.20am which is quite early and no warning could arrive so early. Only cleaned 3 of the front windows and not the front bedroom window which was the one i needed cleaning the most. Back of house not cleaned. Front garden gate left open and had note pushed thrpugh door saying I owe £12. No contact details for window cleaner, emailed ukwindow and received automated email saying will reply in 48 hours , still no reply. Tried calling their phone number several times no answer and recorded message says call back later. I dont want another clean and refuse to pay as not happy with service and have emailed stating this

We got UKWindow clean as finding a service was difficult. I couldn't be more pleased with their service. The first clean was free but still carried out with the same professionalism. I would recommend these to anyone.

Overall, a very good service provided. Have been very accommodating recently when we've had to (more than once) postpone our regular clean owing to extensive work on the house, which has resulted in creation of dust and debris.

The windows are perfectly clean, a very serious and very understanding company, because I am not home when they come, they let me know the day before to leave the gate unlocked so they can have access to the back of the house.

Have been amazing every single time and i’m very happy with the outcome so far thank you very much, definitely recommend.

As a disabled person with access needs/reasonable adjustments, this has been brilliant because I can email and they let me know. One important thing to know is that this is a pure water method which is great because I have pets and care for the environment so nasty chemicals. I live in a new build with lots of mud and dust on site and being near the sea so the windows get very dirty and will get cleaner with each regular clean. Plus being able to schedule in an annual gutter clean, driveway clean, fascia clean and being able to pay directly from my bank because of being housebound and unable to use a phone.

I have no problem with the window cleaning work, but the communication with customer service is very poor.

I've been trying for several weeks now to let them know I'm no longer responsible for our contract, as we now have a Managing Agent.

Several emails, several voicemail messages and a web form contact, and still nothing.

Just a confirmation of my request and letting me know they're dealing with this would be sufficient.

... 19/11/2025 ... I'm updating this as I can't reply to today's reply. I have full records of dates and times of contact that wasn't ever replied to, but I'll leave it to rest. Thanks for your email saying the changes have been made. It does seem like Trust Pilot is the most effective way to contact you.

Always excellent, unobtrusive work

Excellent window cleaning. Happy with the results. 95604