Ultimate Golf Carts Reviews 58

Absolutely horrible service! 1st day I got it my brand new batteries wouldn't charge and they said I owed them money because they claimed it was my fault! I hadn't even owned it longer than 24 hours!

I have always had very good personal service and the work that you have done on my carts was good quality.

Awesome customer service and support. Excellent workmanship and quality. Love the cart!

We came to Ulitmate In fall 2015, picked out our EZGO cart which was going to be rebuilt, designed the cart we wanted and discussed price and storage. This was in the fall and we needed it stored for the winter. We would pick up in the spring. We were told this was fine.

When we called in the spring of 2016, we were told our cart had been sold...someone came in, liked it and bought it. We were not happy. The person said, “don’t worry, we can build another one just like it.” We now had to wait for this to be rebuilt.

When we picked up the cart, we were given a used charger. If someone is willing to pay $6,000 for a rebuilt golf cart, add $300 for a NEW charger.

We have had had numerous issues with this cart. When we would call to ask questions, their answer is always bring it in and we can look at it. No one is willing to work through the issues over the phone. Our cart is 100 miles from where the dealer is.

The used charger we were given stopped working within 8 months. We were given another used charger and this one stopped working too. Our awesome LED lights have now stopped working and we now have to take our cart in as something else is wrong with it. We are not happy about this given the fact we paid $6000 two years ago!

Let me remind you, this is not the cart we originally picked out. The dealer sold the cart we picked out! We are not happy! We have had people ask about our cart and where we got it. NEVER IN A MILLON YEARS WILL WE RECOMMEND ULTIMATE GOLF CARTS!!!

Go elsewhere. With all the issues we have had, we have found there are other places to buy golf carts.

So, I received a response, on my original review, saying our cart was sold due to a serial number mix up. Funny...when I asked how this happened, the response was, “your cart was done, sitting here and someone liked it. We sold it and will build you another one. It’s ok, cause we’ll use a newer cart. You’ll get a 2011 now, vs the 2010 that you had originally picked out.

We found out today that the cart we ended up with is a 2010, not a 2011 like they said. Lies, lies and more lies. Like I said earlier, there are other places to spend your hard earned money. Please don’t give it to these guys!

You shipped me a golf cart with a slipping clutch. Very poor offering so you get a single star rating.

Excellent company to work with I highly recommend them for your next golf cart purchase.

We had Ultimate Golf Carts customize a cart for us in 2014. We since had a couple of incidents happen that we needed service work done. They have always been good to work with.

Was happy with purchase and we have order part for the other one we have and was treated very nice

Happy with the golf cart itself. We were spending $450 each of the last 4 years to rent a golf cart for our annual 2 week vacation so this year we decided to buy one. We had 20 days before leaving on our vacation and went to several locations to look at carts. When we went to ultimate carts and found the one we wanted we decided to have a couple things added to it. I then asked if it could be ready in 10 days and was assured it would be. They offered financing through Sheffield which we were already pre-approved, but they suggested we use their local credit union so we went home and applied through them. We get a call from the credit union stating they no longer finance golf carts so I called ultimate carts and gave them my approval number for Sheffield. I was shocked to discover they wouldn't release the cart until Sheffield released the funds into their account! Who does that? So I waited patiently, several days, no phone calls. I call them and they said they had the funds and were ordering my upgrades so it would be another week! So we put a non refundable $500 down payment on this cart and instead of getting the parts ordered right away they waited until a major finance company deposited the money into their account. They left us hanging. No updates, no courtesy calls on the status, nothing. When I called 7 days before vacation the receptionist told me that they make a lot of promises! I did take delivery the day before vacation which was a huge inconvenience, but nonetheless I got it in time. Just know that they will tell you anything to get your business. I should mention that a year ago I was shopping for an enclosed snowmobile trailer. I had a pre approval from Sheffield. I found a trailer through a very small dealer and after looking at it and agreeing on a price I asked the owner if he used Sheffield for financing. He said he was registered with them but never used them before so if I wanted to take the trailer with me that night I would need to be patient while he called Sheffield and had them walk him through everything. I left with my new trailer 45 minutes later! I've had my cart for 2 -1/2 months now and the charger started on fire. When I called to see about replacement they said I could get a refurbished one for $329 or pay to have mine rebuilt. No mention of the charger being warrantied and really didn't feel like they gave a crap about it. I will not recommend this place to any of our friends.

They were great to work with and even delivered the cart to us so I didn't have to travel with trailer to pick it up.
Great service.
Thanks

I will never purchase a golf cart from this place again. It is dirty, messy, and on organized. There does not appear to be anyone in charge and no order of operations. I felt that there was no pride of ownership in the final product. One of the worst purchasing experiences ever.

We love our golf cart and the purchasing experience was great. The only downside was that they had two paint chips in the box labeled the same thing, so of course we got the "Ruby Red" color we did not pick out. They offered to re-paint for no cost but we had towed our trailer up from Apple Valley and were taking the cart up to Finlayson, so it would have been a whole big hassle. So we kept it. The color is fine, but still a iittle bummed it's not what we really wanted.

Bought a cart here about a year and a half ago so that my 90 year old great grandmother could get around her farm property. Batteries were looking pretty worn so the saleman assured me that when we needed new batteries (4) he would give us a deal. Called there earlier this week and spoke to a woman that crabbily told me that he no longer worked there and she would not honor the deal, even with receipt proving I purchased a cart from them less than 2 years ago. The reassurance of batteries was one if the main reasons I purchased from Ultimate Golf Carts in the first place, since 4 batteries run about $800-$1200 (locally).
Very displeased and we will not be doing business here again

AWESOME COMPANY WITH EVEN MORE AWESOME PRODUCTS! EXCELLENT CUSTOMER SERVICE!

Great overall buying experience. Thanks for everything.