Unbeatable Bathrooms Reviews 147

This about the importance of managing expectations. The tiles I order wouldn't have been available by when I needed them. I got a very polite and and friendly call from the owner explaining it to me and asking if I'd prefer a refund. We agreed on a refund and had a really nice chat. It allowed me to make informed decisions about what tiles to get.

I ordered one part from them and it's taken over two weeks and, alas, I have no part.

The service is very poor for several reasons:

1. There is no reliable way to check on your order or if it has been sent.
2. They send things untracked, which is very unhelpful.
3. They claim to have sent the item, but I have no way of knowing as there is no Royal Mail tracking number.

It takes forever for them to get back to you, and I don't have great confidence in ever getting that little plastic part. They claim the part's been delivered, but that's based only on the fact that they say they've sent it and nothing else.

Ive found Unbeatable bathrooms very easy to deal with with good communication from them and i will buy from them again.

Ordered items Thursday midday and all arrived less the 24 hours later, price was also the best online, can't really as for more.

It’s such a shame for the bad reviews. I urge people to give Adam another try.
We had a problem with a toilet purchased last year and Adam helped us despite the time passed.

Yes it isn’t always easy to get hold of him instantly but he will get back to you and you can tell that he hates to let anybody down. By the sounds of it, he has gone through a difficult time and he’s trying hard to turn things around so please give him another chance, I don’t think you’ll regret it. Thanks Adam, we will be back and I highly recommend you…

I have recently had a problem with a toilet I purchased last year
I have health issues and Adam was absolutely fantastic, he could quite easily have fobbed me off and not given a damn but he sorted it out with the manufacturer for me.
He genuinely cares about his customers and wants to do his best by them.
The customer service doesn’t end when the bathroom is fitted, and he has taken your money He will do his best to help you afterwards which is so rare this days.
Thank you Adam, when I move house, you will be my first choice for a new bathroom.

Adam went out of his way to locate discontinued tiles for us. He gave us regular updates on the delivery. He was kind, polite and hard working. We will definitely use him again

If I could give no stars I would. I placed an order on the 11/09/2025 for an item, it has not been received, no update, tried calling & no answer, left a message with no response & e-mailed with no reply.

After contacting the company on Facebook, I have now received a call from them & they have authorised the refund. I don't like leaving bad reviews as I know how this effects a business but hopefully this situation won't happen again.

Adam was so helpful and super informative when I called regarding my washing machine. He went out of his way to try and source me one and showed that excellent service does still exist. Thank you for your help

Adam chased up my order with German supplier for an old rare shower part and kept me in touch with eventual delivery of correct part which has enable my shower to work.
I had read his reviews and some of them were very damning even suggesting he was a criminal.
My experience was the opposite. It is clear that buying on line comes with risk and maybe some of his customers felt let down but resorting to such lies and putting them in digital print is a sad indicator of our current society. He may not always be able to deliver the service I got and only reason for 4 star is the long delay in getting my order but is not a reflection of his service which was 5 star. Thanks and best wishes Adam.

Unbeatably bad service but they took my money. I ordered and paid £104 for two grab bars on 23rd July. I chased by email on 7tn August. No reply by 14 August so I phoned them and it went to voicemail. I have left a firm but polite message but expecting the worst having read other reviews. I suspect they have no stock but have not bothered to tell me nor sent a refund. I would advise people not to place orders with them because they may take your money and not deliver.

Excellent service from Adam. I ordered a bathroom mirror which was out of stock or unavailable from the big bathroom suppliers. There was a bit of a delay in receiving the mirror but Adam tracked one down and proactively contacted me by phone on more than one occasion with an update. Thanks Adam.

The service I received was second to none. Adam gave me a first class service and I will certainly be using him again.

Great family run company. Always use unbeatable bathrooms for my projects as they are usually offer the best price on the market.

Adam was fantastic - very quick to respond, organising a sample tile so we could match to what we already had and great price. He suggested alternative tiles to match our existing ones as our original ones are not available anymore. Quick delivery. I will definitely use again. Well done on great customer service.

I've just recently moved into the area. I'm really happy with the work Adam carried out. He was very friendly, professional, and was always on time. Adam was clear to me about pricing and the finish was excellent! It's made me feel more settled into my new home.

Customer service is second to none, I want to thank Adam for being so kind and helpful in the advice he gave to both myself and my husband. Again thanks Adam

Prior to making my order I phoned regarding the poor feedback and Adam explained to me the situation. I took his word and ordered my items and they were delivered to Scotland on the day he said.
Thanks again.

Thank you, Adam — delivered exactly as promised. Professional, reliable, and a pleasure to deal with. I’d definitely recommend you to others!

My experience with Unbeatable Bathrooms has been a pleasure from placing the order right through to having my order delivered to me, I got an email to say it has been dispatched and then 2 days later I received it. I think seen some of the other reviews that have been written are not a true reflection and are unfair in my eyes. I wish Unbeatable Bathrooms all the best. I would definitely recommend and will be back if I need anything in the near future. Thank you!