Unboxingheaven Reviews 37

TrustScore 3 uit 5

2,9

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Beoordeeld met 4 van de 5 sterren

Received a good selection of branded clothing, all in good physical condition (although some in need of a wash which they would get anyway). I received 5 dresses - 1 x Hobbs, 1 x Ted Baker, 2 x Monso... Toon meer

Beoordeeld met 1 van de 5 sterren

Extremely disappointing. The contents cheaply made and not reflective of the price paid. I would not purchase again.

Beoordeeld met 1 van de 5 sterren

Received a box of rubbish items everyone of them was cheap tat from China that doesn’t have the safety labels on so just needs to be binned. What an absolute waste of money. The packaging was re seal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Absolutely amazed with my package. I was a bit sceptical about this after reading reviews but I was prepared to accept that I had wasted £100 however I was pleasantly surprised with my package.... Toon meer


Contactgegevens

2,9

Gemiddeld

TrustScore 3 uit 5

37 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 25% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

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Beoordeeld met 1 van de 5 sterren

Not worth it

Not worth it – waste of money

I paid around £95 for a mystery box and received a bunch of cheap, low-quality items clearly sourced from China. Nothing felt valuable or thoughtfully chosen. Total disappointment and a complete waste of money. Avoid this company — it’s just not worth it.

28 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Like Christmas Day but better!

Over the moon with my Undelivered Parcels box I got. A great selection of tech, designer fashion, home goodies and more. It was like Christmas Day - but better! 😂 Definitely recommend.

25 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So much fun

So much fun! You have to be aware it’s the luck of the draw as it’s a mystery. My experience was well worth the cost of the box & more! I’m already waiting for the restock so I can get my hands on another box. The fun is in the mystery!

25 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Second box and very happy

Second box and very happy

Couple of items damaged bht very good. I had two items that were retail at £70 each if I bought on Amazon, al happy about that and some utensils and frying pans I happy about
The only downside that you have to be quick quick quick I was given a code from them, but no point me using the code because I have to be fast or I would miss out.

29 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very pleased with Uboxing Heaven

I am very pleased with Uboxing Heaven, been using their services for over a year now, never had any major issues. Recently they are usually sold out, so it’s a bit harder to get one, which is a bit of
a downside. Generally had good experience, and happy to go back.

10 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Unboxing Heaven or Hell Avoid like the plague

Avoid like the plague, watched on tik tok girl getting trainers ipad all for £62. Always sold out no reviews im thinking must be amazing. Not even all shein nothing at all worth £5, i would not keep one single item, i did get more than 10 items of Junk. Only good thing i can say the box was well packed, everything already open before it arrived so they can make sure you get nothing of value i guess. NEVER AGAIN my hard earned cash chucked away. Now unboxing heaven are flagging my review ? I purchased from you 17th May 2025, i did try to contact you. I was to pay the return postage for the rubbish you sent me !

17 mei 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Took a bit of a punt on the returned…

Took a bit of a punt on the returned and genuinely had a good laugh going through it. Bit of a mix with some good finds and some odd bits, but that’s exactly what I expected. Delivery was spot on and the whole thing was actually really fun. Will definitely be back for another go.

4 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Total waste of money

Total waste of money. I received a box of absolute trash. Cheap unidentifiable trash. I wouldn't even be able to sell any of it on. Absolute rip off

22 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Was quite fun opening one of the boxes…

Was quite fun opening one of the boxes with my daughter. Suprinsgly we got a good conditioned barbie which looked slighly used and also a couple of good brands like lego and pokemon. ALSO good customer seevice as they have been veey quick with their replies. Found the toys better than the returns as was mostly cheap chinese or maybe i was not so lucky

18 april 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Sucker punch

First box of returned items (as new customer) was great. They were all in original packaging and in the main usable or working. Second order for 2 boxes of undelivered items was a completely different experience. THE POINT HERE IS THAT SECOND ORDER FOR UNDELIVERED ITEMS (not the order option for customer returns) SUGGESTS THIS IS UNDELIVERED TO THE BUYER. I would guess from the labels that most items were being returned some labelled as broken or not working. Others boxes were not original and partially split open and missing parts, instructions, cables etc. Many unboxed items seem to have just been thrown on top to pack out box. These included cheap electronic kids watches and cellophane cheap girls tops. An unbranded pair of earbuds do appear to work. Initial response from customer service was good, asked for photos and then nothing back from them.

14 april 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

A game of two halves

A game of two halves! I ordered a mystery box and was pleasantly surprised - our family had great fun opening them. So decided to try the Easter Toy one as have lots of nieces and nephews- but was so disappointed! Items arrived broken, a morph suit had a great big hole in it and the Lego was already made - whilst I appreciate that they would not be in original boxes they say the check them but don’t think they do! A waste of £50 definitley put me off buying again

11 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Complete scam…

Just terrible and this company should be avoided at all costs. Didn't delivery items and then sent pictures of someone else's delivery saying that it was at my address.

Complete scam and reported to trading standards and my card company. Avoid this scam business.

10 december 2024
Review zonder uitnodiging
Logo Unboxingheaven

Antwoord van Unboxingheaven

Hi Stephen,

We’re sorry to hear about your experience. Rest assured that Unboxing Heaven is a legitimate business, and we take customer concerns very seriously. We shipped your two orders promptly, and according to UPS the parcel was delivered to the address you provided (UPS even provided GPS coordinates and a photo confirming the drop-off). We understand how upsetting it is that you didn’t receive the package, and we empathize with your frustration.

We immediately investigated this issue and filed a claim with UPS. After a full investigation, UPS confirmed the delivery and did not classify the package as lost. This unfortunately means we could not issue a refund, since the courier’s evidence indicated the order was delivered correctly.

We know this outcome is disappointing, and we truly wish it had turned out differently. However, calling our company a “scam” is not accurate or fair – we fulfilled your order in good faith and relied on the courier’s investigation results. Unboxing Heaven has served many happy customers, and we remain committed to being an honest, reliable business.

For these reasons, we kindly ask that you consider removing or updating this review, as it contains harmful and inaccurate claims about our business. We’re a small company, and such statements are very damaging. If there’s any new information or anything further we can do to help, please reach out to us directly – we’re always here to assist.

Thank you for your understanding.

Unboxing Heaven

Beoordeeld met 5 van de 5 sterren

A lot better than the other places

A lot better than the other places I have bought from. A box costs £80 with delivery and vat comes to around £100. They add a lot more than 10 in the box and I did manage to get a few good products, but a lot seems Chinese and managed to get my money worth.. They seem genuine and I was not in luck with the parcels. Might give it another go when they are up for sale again on Thursday.

27 maart 2025
Review zonder uitnodiging
Logo Unboxingheaven

Antwoord van Unboxingheaven

Hi M Cooper,

Thank you for sharing such a positive review! We’re delighted that you found our boxes a lot better than the other places you’ve tried. Providing great value and quality surprises is exactly what we aim for, so it’s awesome to hear the box you received had more items than you expected and that you were happy with the products. Your satisfaction truly makes us smile.

We really appreciate you giving us a try. For you to already be thinking about another order this Thursday is the best compliment we could get! We can’t wait to send you another mystery box filled with fun goodies. Thanks for being a part of the Unboxing Heaven family!

Unboxing Heaven

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