Relativamente ao artigo, posso considerar a classificação máxima. A classificação de 3 estrelas teve a ver com a entrega: há um compromisso vosso de entrega de 1 a 2 dias úteis, com o qual contei par... Toon meer
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I learned about undersleepwear.com through Instagram. After browsing their website, I contacted their customer support where Ana was very helpful and fast in responding to my enquiries and assisted me... Toon meer
Bedrijf heeft geantwoord
Ho acquistato un Verna pijama set, bellissimo profumato e con scrunch inaspettato. Anche il fatto che non ci fosse la giacca come nella foto è stato per me inaspettato ma deludente. Una mia leggerez... Toon meer
Bedrijf heeft geantwoord
Felice del mio ordine! ottimi materiali e rifiniture, ho adorato lo scrunchie abbinato al pigiama, il biglietto scritto a mano e la profumazione del pacco <3
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Come and get UNDER the sheets with us because life is too short to wear boring sleepwear!
Contactgegevens
4,3
Uitstekend
47 reviews
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I paid for fast shipping while the box…
I paid for fast shipping while the box arrived after 10 days
13 december 2023
Antwoord van Under Sleepwear
Dear Cinzia,
We deeply regret your disappointment and sincerely apologise for the longer than usual delay.
Please understand that it was an extraordinarily busy season and with the December holidays, all deliveries were delayed. However, we hope you enjoyed your pyjamas and we look forward to e-seeing you again soon, and this time much more quickly! :)
Antwoord van Under Sleepwear
Dear Claudia,
We can't tell you how important it is for us to have such satisfied customers. Thank you for your feedback.
We hope to e-see you again soon! :)
Antwoord van Under Sleepwear
Dear Lara,
Thank you very much for your kind feedback.
The happiness of our customers means the world to us.
We hope to e-see you again soon! :)
Verna pijama set bellissimo non prevede giacca
Ho acquistato un Verna pijama set, bellissimo profumato e con scrunch inaspettato. Anche il fatto che non ci fosse la giacca come nella foto è stato per me inaspettato ma deludente. Una mia leggerezza perché nella descrizione non è menzionata ma comparendo nella foto del set per me è fuorviante.
Veloce il customer care a chiarire il fraintendimento.
12 december 2023
Review zonder uitnodiging
Antwoord van Under Sleepwear
Dear Verna,
We are happy to hear that you liked your pyjamas and sad to hear that our images and information were not clear to you.
We appreciate your feedback and will endeavour to improve the information so that no further misunderstandings arise.
Sweet dreams and happy holidays! :)
A qualidade e design dos modelos
A rapidez da entrega. A embalagem e o cartão que a acompanha. E principalmente a qualidade e design dos modelos.
Muito obrigada e Boas Festas!
17 november 2023
Antwoord van Under Sleepwear
Querida Teresa,
Obrigada pelo seu feedback. Não imagina como é importante para nós! :)
Boas festas e bons sonhos!
Antwoord van Under Sleepwear
Querida Marisol,
Muchas gracias por su feedback. No sabes lo importante que es para nosotros saber que tenemos clientes tan satisfechos. :)
¡Dulces sueños!
Die Farbe ist ein bisschen anders als…
Die Farbe ist ein bisschen anders als dargestellt, aber trotzdem schön 😻
Schnelle Lieferung, hochwertige Ware, gerne wieder!
20 oktober 2023
Antwoord van Under Sleepwear
Thank you very much for your feedback. You can't imagine how important it is for us to know all our customers' opinions!
We're sorry that the colours are a little different from what you saw, but we always try to show the colours as realistically as possible.
We hope you have the most colourful dreams! :)
Perfect pjs
Perfect pjs! Lovely design, incredible texture and amazing color. It’s the second one I purchase and I’m really satisfied.
20 oktober 2023
Antwoord van Under Sleepwear
Thank you very much for your feedback.
We are delighted to know that we have such satisfied customers! :)
Beautifully packaged
Beautifully packaged, amazing quality, and they even smell divine. I will order so many more for myself and as gifts
20 oktober 2023
Antwoord van Under Sleepwear
Thank you very much for your feedback.
We are delighted to know that we have such satisfied customers! :)
We hope you have the most colourful and peaceful dreams!
Ein Geschenk!
Am meisten habe ich mich zuerst über die tolle Verpackung gefreut, so schön... wie ein Geschenk!
Der Pyjama ist klasse, genau so wie dargestellt. Ich feue mich!
18 oktober 2023
Antwoord van Under Sleepwear
Dear Marion,
We are thrilled to know that you were so pleased with your purchase. We hope these pyjamas bring you the most colourful and peaceful dreams! :)
Antwoord van Under Sleepwear
Dear Chiara,
Thank you for your feedback. We hope you have the most colourful dreams and that we will e-see you again soon! :)
Adorei
Adorei. Um pijama super confortável, elegante, e muito divertido. Todo o processo foi tranquilo e rápido.
19 september 2023
Antwoord van Under Sleepwear
Querida Neide,
Muito obrigada pelo seu feedback! Ficamos muito contentes por saber que ficou satisfeita com a sua compra.
Esperamos que tenha os sonhos mais coloridos e tranquilos com o seu novo pijama! :)
Falha no cumprimento do prazo de entrega
Relativamente ao artigo, posso considerar a classificação máxima.
A classificação de 3 estrelas teve a ver com a entrega: há um compromisso vosso de entrega de 1 a 2 dias úteis, com o qual contei para a compra, para uma oferta numa determinada data. O pedido foi confirmado para envio, no dia 22/08, e a entrega foi feita a 30/08, sem qualquer informação vossa desse atraso.
27 augustus 2023
Antwoord van Under Sleepwear
Querida Margarida,
Ficamos muito tristes por saber que não se encontra satisfeita com o nosso serviço de entrega, pelo que lhe pedimos desde já imensa desculpa pelo atraso. Contudo, queremos referir que se tratou de uma excepção, pois o nosso escritório encontrava-se de férias durante essa semana, conforme alertamos no nosso website e redes sociais, e o envio foi feito logo no dia 28 (segunda-feira seguinte ao pedido, que foi efetuado no dia 22, terça-feira, às 17h47), sendo que o recebeu no dia seguinte, 29 de Agosto.
Esperamos, contudo, que tenha ficado satisfeita com o pijama e que a voltemos a ver de novo em breve! :)
Qualidade do tecido excelente
Qualidade do tecido excelente, o aroma ao abrir a caixa e a surpresa que veio! Que compra maravilhosa... não será a última!
9 juli 2023
Stupendo!!!!
15 juni 2023
Antwoord van Under Sleepwear
Dear Laura,
Thank you for your feedback! It really means the world to us :)
Pijamas de elevada qualidade
Pijamas de elevada qualidade (já vou no segundo), e lindíssimos, com entrega super rápida, e pessoas genuinamente simpáticas.
Se procuram um bom pijama, é aqui que tem de comprar!
11 juni 2023
Antwoord van Under Sleepwear
Querida Joana,
Muito obrigada pelas suas palavras! :)
Ficamos muito contentes por saber que temos clientes satisfeitas com o nosso trabalho.
The delivery of the goods was not… did not happen in the specified time and the refund process is not running correctly. There is still an outstanding amount and there is no feedback from US.
The delivery of the goods was not realised in the time stated on the website, which is why I had to return the goods.
The return process has now stretched over 5 weeks since my purchase because the promised purchase amount has not been transferred back. Under Sleepwear (US) said that the return would cost 10€, but they deducted 20€ from me. They did not give a reason for their action. So there is still an outstanding amount of 10€. The whole buying experience is not much fun when you have to chase your money and promises made by US are not kept. I can't recommend US if this is their way of doing business.
10 mei 2023
Antwoord van Under Sleepwear
Dear Susanne,
We are very sad to hear that you feel so disappointed with us, but actually we have always replied and explained everything to you in a very cordial manner, as you can see from the last emails sent and not replied to by you, on the 16th and 20th of June.
First of all, we apologize to you again for the delay of the carrier, but unfortunately we have no way of controlling unforeseen events. The average shipping times that we provide on our website, are estimated shipping times and are provided by the carrier itself. Therefore, shipments are normally made on the scheduled dates unless unforeseen events occur, which may have been what happened with your shipment.
Regarding the return of the items, we also inform our customers very clearly on our website that shipping costs are always borne by the customer, both shipping and return costs. As your shipment was made to Germany, each transport cost 10€, making the 20€ that were deducted from the total amount of your purchase.
We are very very sad to hear that you are not satisfied with our brand, but we are and will always be here to support and clarify all our customers!
Antwoord van Under Sleepwear
Dear Federica,
Thank you very much for your kind words!
You have no idea how important it is for us to know that we have such satisfied customers. Thank you! :)
Pijamas lindos e super confortáveis
Pijamas lindos e super confortáveis
Superou as minhas expectativas
8 mei 2023
Antwoord van Under Sleepwear
Querida Lídia, muito obrigada pela sua avaliação.
Não imagina como ficamos contentes por saber que temos clientes tão satisfeitas! :)
Gostei muito do cuidado pelos detalhes
Gostei muito do cuidado pelos detalhes, o que torna a nossa compra especial que nos faz sentir únicos.
27 april 2023
Antwoord van Under Sleepwear
Querida Tamara, nós é que nos sentimos especiais por nos ter escolhido, para um dia tão importante. Obrigada! 🖤
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