Understood Care Reviews 332

My advocate is wonderful she actually cares about us i thank God for her help

Isabella was totally amazing. To me she went above and beyond to solve my problem.

Christine Very polite and professional person who really cares about her patients Very understanding and she touched my heart ❤️ 1,000 kudos to her and the company 👏 sincerely Mr Pete Rivas from Wichita Falls Texas 76306

Amanda has been wonderful. Her professional support for the last 1.5 years has helped me cope with medical care and her professional knowledge and assistance alleviated my intense confusion with billing concerns. Thank you so much.

LeKeisha is very helpful, professional, knowledgeable and empathetic. I really like and appreciate the information and willingness to help me and family.

I like Samantha! We are just beginning and it is a process to get me situated but I’m confident we will work together to achieve the goal.

She is Right on Time and Very Dedicated and Committed to Helping Me and She’s Has a Delightful Personality

Caring,kindness and focus on my concerns and well-being with follow up and encouragement
She is wonderful and dedicated.

she is a very nice person and I thank her for her help

The verbal communication was not good, nor the text. It seemed very repetitive. There was definitely a language barrier. I found most resources myself while she"left messages" for almost everyone and said they didn't call her back. There was one very unfortunate mishap that I won't even go into unless it's verbally with a supervisor. Very disappointed in the service. However, the Advocate Manager, Amanda, was very understanding and helpful. When I went to her with my concerns, she took swift action to help me. Thanks Amanda! FIVE ⭐ for you!

I have Jennifer and she is the best one to work with she is always so cheerful and understanding and I can tell she really cares she's went above and beyond for me had to cancel an appointment due to me being sick and she was able to take care of that rite away I love Jennifer and love talking to her

I want to get moved faster than we are moving

Mrs.Shalana is the best patient advocate that you got working with you because she is a woman of her words she understands how to handle patients with different situations I Angela Moore loves Mrs.Shalana she has a good attitude with patients

Donald, from understood care. Has been the most outstanding advocation for my mother who deals with a very needed basis disability. I highly recommend his and their service to anyone in need of the help! Thanks so much.

Yes I love Shannonn she help me get my snap benefits reinstated

Andrew has been amazing. Pleasant to talk and he listens.

Sasha has been the perfect helper, she is timely, accurate,courteous and patient Sasha has a friendly tone Iand mannerism.
She ask the right questions to me think and she does l a follow up on the info I have given her. I Liked working with her.

When i was down and out
They came through with
Multiple resources to help me
I WAS FEELING MIGHTY LOW
😭💔

I've been dealing with Jade she is fantastic,I don't know what I would do without her. I give her 10 stars for her AAA service.