Universalsolardirect Reviews 6

Liars and Scammers

Nothing I was told was true. I still pay a high power bill. They did not even complete their own install agreement. I have called them several times and they won't return my calls. Horrible people, nasty company!

Universal Solar Direct has screwed two senior widows (two homes next door to each other which I now own, since my mother passed) over an 8-year period. They sold us 4 Tesla batteries then convinced us to switch them to 4 LG's without disclosing the price difference per battery (estimate approx $2500-5000 less per battery) or the kwh of storage difference of
8.9 kwh vs 13.5 kwh per battery. (Bait and Switch?) Plus, they installed the batteries and then left us in limbo for 2 years without City Inspection and NVEnergy approval. We lost more than two years of monthly credits and paid high power bills. After refunding power bill overages once, now they refuse to reimburse the remainder (approx $5000 per house). I paid $75,000 for panels and batteries for one house and my mother paid $63,000 for the other house. They got their money up front. I filed one contractors board complaint and they were fined and disciplined but still owe me money for that house. They are too busy expanding to other states to fulfill their commitments to customers in Nevada. I'm filing a 2nd complaint on this house. Use Sol-Up, I have friends who rave about their SolUp installations. Sol-Up treats their customers and employees right (several Universal Solar employees also went to Sol-Up because of Universal's terrible management and awful customer service). Sol-Up does great work, cares about their customers, their workmanship and reputation! I want Universal Solar to remove their junk so I can go to Sol -Up and I regret the time and money I wasted.....BUYER BEWARE!!

Cody and his team were upfront, on time and did a great job.

Everyone has been great to work with.

Many Solar Salespeople have approached me in the past, but I have always declined their business because their explanations of the whole system did not convince me to sign up. Chelsea Petty took her time to explain to me how Net Metering works and how the Grid Connected Solar System works, and I was convinced that, over time, it would save me a lot of money. I signed up for the installation last month, and Chelsea oversaw the installation process. Thank you, Chelsea, for being thorough with explaining the system. Trust was gained and business was earned.