DON'T USE UNIVERSAL WINDOWS They lied to us about trickle vents when called out & booked them then they turned around saying we don't cover trickle vents! My extra large window looks a mess they pu... Toon meer
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Lees wat reviewers zeggen
We have had work from this company twice before and we were not disappointed. The fitters arrived at the time given and set about removing and installing a new front door, side panel and large front... Toon meer
Bedrijf heeft geantwoord
From start to finish amazing company windows, door and flat roof done, with no issues. Jo and Simon did our flat roof, amazing gentleman worked so hard kept me informed throughout made me feel very co... Toon meer
Bedrijf heeft geantwoord
Have always had universal windows for every room in my house and front door, decided on getting patio doors fitted where my large window was in my kitchen. The fitters have worked really hard and no... Toon meer
Bedrijfsgegevens
- PVC-ramen leverancier
- ook in
- Deurenfabrikant
- Dubbelglaszetter
- Ramenleverancier
- Serrebouw aannemer
- Vensterinstallateur
Geschreven door het bedrijf
Universal Trade Windows is a leading UPVC fabricator company located in the heart of the West Midlands, dedicated to transforming homes with high-quality UPVC solutions. As your local UPVC specialist, we make the entire process stress-free. Our knowledgeable team helps you select the perfect windows and doors for your unique needs and style. Window configurations, colours, finishes - the options are nearly endless with our , made to measure UPVC products. Our skilled installers then handle quick, clean installation so you can enjoy your new low-maintenance windows right away. And we understand upgrading your home is a significant investment. That's why we offer flexible finance plans to help you pay for new windows or doors over time. When you're ready to insulate your home, reduce noise, boost security, and increase resale value with new UPVC windows and doors, call on Universal Trade Windows. Our commitment to craftsmanship, customisation, and guaranteed quality sets us apart.
Contactgegevens
Unit 8, Spring Road Industrial Estate, Wolverhampton, WV4 6LF, WV4 6LF, Wolverhampton, Verenigd Koninkrijk
- 08000424242
- sales@universalgroupuk.com
- universaltradewindows.com
4,3
Uitstekend
241 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Excellent work
Friendly staff and fitters, neat and excellent quality work, and helpful. Product is great quality.
16 juni 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Jamie, thank you for your kind review. We’re really pleased to hear you were happy with the team, the fitting, and the quality of the work.
We truly appreciate your feedback and your recommendation.
Kind regards,
Universal Trade Windows
Guttings and windows
Had all new gutters soffits and fascia done on the house, amazing work done
Previously had all windows and doors done too, couldny fault either team for all the work we have had done
Would definitely recommend!
3 juni 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your fantastic review. We’re really pleased to hear you’re happy with your new gutters, soffits, fascia, windows and doors. It’s great to know both teams delivered the standard of work we aim for. We really appreciate your recommendation and your continued trust in Universal Trade Windows.
This is the most frustrating review I…
This is the most frustrating review I have ever written… I have given these guys so many chances… they have had £6000 of my money, and over 6 weeks later, I cant even get an installation date… I have been in regular communication, every time I am ‘promised’ a start date within the next 24 hours and it never comes. Martyn and Mike are full of empty promises. Very eager and good at getting your money, but then it all falls apart.
Excuses like ‘the person is out of office’ ‘they are on site and have no signal’ ‘I will 100% get a date tomorrow for you’ are only believable for so long…
They clearly take on work they have no infrastructure or team to do it. Trying to compete with big companies without the means to do so.
I would proceed with caution if considering this company. I have asked 5 times for the company owner direct details and they have never been given.
Not recommended.
4 juni 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Chris, thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating delays and lack of clear communication can be.
This is not the level of service we aim to provide, and we would like to review your case properly with the relevant team. Please contact us directly with your details so we can look into the installation date, communication history, and any outstanding concerns.
Kind regards,
Universal Trade Windows
Professional company
Professional company, gave me all my options
28 mei 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your 5-star review. We’re pleased to hear you found us professional and that our team clearly explained all the options available to you. We really appreciate your feedback and your trust in Universal Trade Windows.
Can't fault this company.
We had UTW replace our damaged kitchen window, price was very competitive, service was second to none,old window out ,new window 🪟 in in no time ,all rubbish removed and.every bit of dust cleaned up ,new window is superb,the security locking mechanism is excellent,the fitters were very polite and professional in there approach to the installation,I would recommend UTW to any one looking for window replacement, overall an excellent experience.
21 mei 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your fantastic review. We’re really pleased to hear you were happy with the price, service, installation and clean finish. It’s great to know our fitters were polite, professional and left everything tidy. We really appreciate your recommendation and your kind words.
New Front Door
Kam & Onkar came to fit me a new front door they were very friendly and just got on with the job, we're very pleased with the new door, Thank you both 🙂 👍
20 mei 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your lovely review, Lesley. We’re really pleased to hear you’re happy with your new front door and that Kam and Onkar provided a friendly and professional service. We’ll be sure to pass your kind words on to them.
Windows and front door replacement
Just had all my windows and front door replaced and I'm really pleased with them. I had a lovely experience with the whole team - from Martyn who was my initial contact and managed the installation, the surveyors and fitters who were respectful of my property and did a real tidy job and Julie in the office who sorted out the arrangements and payments. Everyone was really friendly and approachable. I would definitely recommend them.
17 april 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your fantastic review. We’re delighted to hear you’re pleased with your new windows and front door, and that the whole team made the process smooth from start to finish. We really appreciate your recommendation and your kind words.
They did a great job of my replacement…
They did a great job of my replacement windows were friendly and tidy also would recommend them again for work
7 april 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your 5-star review, Joeanne. We’re really pleased to hear you’re happy with your replacement windows and that the team were friendly and tidy throughout the work. We really appreciate your recommendation.
Excellent service and customer care…
Excellent service and customer care from Isaac.
20 maart 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
We’re really pleased to hear you had excellent service and customer care from Isaac — we’ll be sure to pass this on to him. Providing a smooth and positive experience from start to finish is exactly what we aim for.
If you ever need anything in the future, we’re always here to help.
– Universal Trade Windows
Dont trust them
This company cold-called me. I’m not in the market for new windows, but I asked about replacing a few blown glazed panels.
I made it absolutely clear I only wanted a simple quote for four panes and no sales pitch. I was assured this wouldn’t be a problem and booked an appointment.
When they called to confirm, I repeated this — and they cancelled the appointment. In what world can any company turn down a potential sale?
Utterly ridiculous and a complete waste of my time.
Had a phone call seemingly to try and get the sale, well, chaps, as they say, you only ever get one chance to impress, and you failed.
Another telephone call today, and once again I have told them to stop harassing me.
17 maart 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Paul, thank you for your feedback. We’re sorry to hear that you were unhappy with the communication and appointment process.
We never want customers to feel pressured or contacted after they have asked not to be. We will raise this internally and review what happened. Please contact us directly with your details so we can ensure your contact preferences are updated and the matter is looked into properly.
Kind regards,
Universal Trade Windows
Windows and door
Recently had windows and new front door installed through Universal Trade Windows.. very happy with final result! Had couple issues after with marks on window and broken vent but were quickly rectified. Billy was great and good communication throughout when sometimes had difficulty getting through to office. Thankyou!
9 maart 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you very much for your kind review, Sian. We're really pleased to hear that you're happy with your new windows and front door. While we're sorry there were a couple of minor issues after installation, we're glad our team was able to resolve them quickly. Billy will also be very happy to hear your feedback — we’ll be sure to pass your comments on to him. Thank you again for choosing Universal Trade Windows, and please don't hesitate to get in touch if we can help with anything in the future.
Not a good experience
We were approached by a door-to-door salesman while I was getting into my car and were asked if we’d like a quote for replacing the roof on our porch. I agreed to arrange an appointment to get a quote. Later I received a call from Mike to book the visit, and he specifically asked if the appointment time would stop us from working or going out.
However, when the salesperson arrived, the appointment turned into a long sales pitch. After about an hour I explained that I needed to go out, but that my husband could stay and continue discussing the plans. At that point we were told the salesperson had to phone head office because the appointment apparently had to be attended by both homeowners. I was then put on the phone to “Mike”, who said, “When I booked the appointment with you I asked if you needed to go out – did you not hear me?” The tone came across quite dismissive.
It felt as though the company expected us to commit two or more hours of our time, despite the visit being described as simply measuring up and providing a quote. Ironically, the salesperson even began his pitch by saying he wasn’t “one of those salesmen who sits in your house for hours”.
They returned the next day and we were eventually given a quote of nearly £9,000 to replace the porch roof and windows, which was then reduced to £6,600 if we agreed to go ahead on the same day. When we explained that we don’t make impulsive decisions on such a large purchase, we were questioned on why. Spending £6,600 is not something we feel should be rushed.
After later reading other reviews and seeing that a number of customers reported negative experiences, we’re very glad we chose not to proceed with this company.
6 maart 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Davina, thank you for taking the time to leave your feedback. We’re sorry to hear that the appointment did not feel like the simple quotation visit you expected.
Customers should never feel rushed or pressured into making a decision, especially on a large purchase. We take your comments seriously and will review the way this appointment was handled with the relevant team.
Kind regards,
Universal Trade Windows
New roof - great job!
Our flat roof had been on for years and developed a leak - Connor came and gave us a quote and explained everything about the roofing material which sounded so much better than the felt! He was really professional and after his visit we were contacted by the office team to arrange a survey, everyone who got in touch was really friendly and helpful. The guys who came to fit it were brilliant, really good workers who kept us informed during the day about how it was going etc., the finished result is excellent we are really pleased and it was tested last night in the rain - no leaks!! However, I feel confident that if there was a problem I would have no hesitation in contacting them and they would put it right - very reliable and trustworthy team, Thanks Connor and all the others in the team and the lovely fitters!
24 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you so much for your detailed review and for choosing Universal Trade Windows for your flat roof replacement.
We’re delighted to hear that Connor was able to clearly explain the roofing materials and options, and that you felt confident in the process from the initial quote through to the completed installation. Our office team and surveyors work hard to keep everything organised and smooth, so it’s great to know that came through.
It’s especially good to hear the new flat roof passed its first real test in the rain with no leaks — exactly what we like to hear. Our installation team take real pride in their workmanship and in keeping customers informed throughout the day.
Thank you for your kind words about our reliability and trustworthiness. If you ever need support in the future — whether for roofing, windows or doors — our team will always be happy to help.
Kind regards,
Universal Trade Windows
New Doors
Bit late doing this. I had my front door and back door fitted by a charming young man called Sunday on the 12th Feb. He was an absolute gem did a fantastic job, never stopped the whole time hecwas here with is helper. He deserves a bonus or pay rise. Brilliant 👍🏻🤗
12 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you so much for your lovely review — it really means a lot to us.
We’re delighted to hear that you’re pleased with your new front and back doors. Sunday will be especially pleased to read this — he takes real pride in his work, and it’s great to know his effort, professionalism and dedication stood out on the day.
We’ll be sure to pass on your kind words to him and his helper. Feedback like this makes a huge difference to the whole team.
Thank you again for choosing Universal Trade Windows — if you ever need anything in the future, we’ll be happy to help.
Kind regards,
Universal Trade Windows
Excellent service from start to finish
Excellent service from start to finish. Sales were fair and well priced compared to others, offie staff were friendly and always will to go above and beyond to help and the fitters were on time and did a excellent job in a short amount of time. I was always reassured all the way through and they allowed fitting times around my job. Everything was done around me and worry free. Would 100% recommend and use again for doors and windows in the future.
16 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you very much for your fantastic review and recommendation.
We’re delighted to hear that you found our pricing fair and competitive, and that our sales team, office staff and installers delivered a smooth, worry-free experience from start to finish. Being flexible around fitting times and keeping customers reassured throughout the process is something we take great pride in.
It’s great to know you’re happy with the quality of your doors and windows, and that the installation was completed efficiently and on time.
Thank you again for choosing Universal Trade Windows. We look forward to helping you again in the future.
Kind regards,
Universal Trade Windows
Quality and standard
Quality and standard excellent
Staff are really helpful will recommend to anyone .
Fitters are really good at there job which is most important.
12 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your fantastic 5-star review, Nigel!
We’re really pleased to hear you’re happy with the quality and standard of our work. Our team always aims to provide reliable service, clear communication, and expert installation, so it’s great to know our staff and fitters delivered exactly that.
Your recommendation means a lot to us, and we’ll be sure to pass your kind words on to the installation team. If you ever need help with windows, doors, or future home improvements, we’d be happy to help.
Thanks again for choosing us!
Great Result .. eventually
There was a rocky start (we cancelled the order because, after a factory visit, the actual colour of the door was very different to the brochure, and we were told we couldn't have "astragal bars"). Subsequently, we were persuaded to continue with a different door, and we could have astragal bars after all. The installer (whose name is Sunday) was brilliant and deserves five stars in his own right. Our one criticism of the company is communication: nobody seems to talk to anybody else, which means that dealing with them is far harder than it needs to be. Universal admit this themselves. We have been assured that a (recent) re-organisation should mean that future contracts proceed more smoothly than ours did. However, we are very satisfied with the final result. We've knocked off a star for the hassle in getting there.
9 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for taking the time to leave such a detailed review, Don — we really appreciate the honesty and context.
We’re sorry to hear about the rocky start, particularly around the colour expectations and the initial confusion regarding astragal bars. Your feedback on communication and internal coordination is taken seriously, and we completely understand how this made the process more difficult than it should have been. As you mentioned, we’ve recently gone through a reorganisation specifically to improve communication and ensure future installations run more smoothly from start to finish.
That said, we’re delighted to hear you’re very satisfied with the final result, and we’ll be sure to pass on your kind words to Sunday — outstanding workmanship from our installers is something we take great pride in.
Thank you again for your patience and for choosing Universal. Your feedback genuinely helps us improve our customer service, installation process, and overall experience going forward.
Extremely Efficient
Third time I have used universal windows and they are still brilliant at what they do. Team turned up and cracked on with very little issue. Job was done to perfection and was completed in a very reasonable time. Can't fault them.
5 februari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Thank you for your excellent 5-star review, Sean!
We really appreciate your continued trust in Universal Windows — it means a lot that you’ve chosen us for the third time. We’re glad to hear the team worked efficiently, caused minimal disruption, and completed the job to a high standard within a reasonable timeframe.
Consistent quality workmanship, reliable installation, and professional service are what we aim for on every project, so your feedback is genuinely rewarding. If you ever need new windows, doors, or home improvements in the future, we’ll be more than happy to help again.
Thanks once again for your recommendation and support!
The guys were great
The guys were great. Respectful prompt and professional. The company bent over backwards to make everything work. This is tge second set of work I've had with these guys and ill go to them again when I need my next upgrade
16 januari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Mr Mottram,
Thank you for taking the time to share your experience — we really appreciate your continued trust in us.
It’s great to hear our team were respectful, prompt, and professional, and that we were able to go the extra mile to make everything work for you. Having you come back to us for a second project genuinely means a lot to the whole team.
We’ll be here whenever you’re ready for your next upgrade.
Kind regards,
Universal Trade Windows
Quick, easy and professional
Had a quote for our front windows and a side passage door, quote was quick and reasonable with very friendly staff explaining the different options available.
Official survey came out same day to measure everything, finalising the measurements etc
Within a week, we were booked in for the work to be carried out.
Really happy with the final look and service, the fitters were really good and ensured they tidied up any mess created from the work.
14 januari 2026
Review zonder uitnodiging
Antwoord van Universal Trade Windows Ltd
Hi Matthew,
Thank you for taking the time to leave such a detailed review — we really appreciate it.
We’re pleased to hear you found the whole process quick, clear, and professional, from the initial quote through to the same-day survey and fast booking for installation. It’s great to know our team took the time to explain the options and that the final result met your expectations.
We’ll also be sure to pass on your kind words to our fitters for leaving everything clean and tidy.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Universal Trade Windows
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