A unique brand, in my opinion affordable products throughout. Speedy delivery every time. Approachable team who will deal with any problems you may be unfortunate to have with Unseen. I use this co... Toon meer
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Lees wat reviewers zeggen
I’ve just received my fist batch of beans from these guys. The coffee is outstanding. The speed of delivery was excellent and arrived in time for Christmas even though I left it last minute. It’s... Toon meer
I ordered an advent calendar and a hoodie. Both arrived within a few days and were well packaged to protect from damage during the delivery process. The hoodie fits perfectly and is very high quality.... Toon meer
Bedrijf heeft geantwoord
Genuine great coffee, not like your other military coffee that slap a label on it. These people roast some fantastic coffee that tastes really good. Will definitely be returning again.
Bedrijfsgegevens
Geschreven door het bedrijf
Online coffee shop
Contactgegevens
Verenigd Koninkrijk
- unseencaffeine.co.uk
4,8
Uitstekend
114 reviews
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
A great small batch coffee made with…
A great small batch coffee made with care. The attention to detail is obvious when you taste it. Ordered Colombian Single Origin and the flavour & quality is incredible.
18 januari 2026
I had an issue with my order. and they…
I had an issue with my order and they were very helpful and resolved it in a couple of working minutes
11 oktober 2025
Purchased a selection of coffee beans
Purchased a selection of coffee beans. All arrived in plenty of time. Unseen Caffeine kept me posted with delivery schedules.
17 augustus 2025
Very slow delivery/ resolved
After delays over the bank holiday, fantastic coffee arrived. Really flavoursome. I have subscribed but I am going to sample all of their fantastic roasts.
11 april 2025
Antwoord van Unseen Caffeine
Hi Martin,
We’re really sorry to see this review — this is the first we’ve heard of any issue with your order.
Your coffee was dispatched on Monday 14th April, as your order was placed at 3:44pm on Friday 11th April, just after our postal cutoff for same-day dispatch. As we’re closed over the weekend, the next available shipping day was Monday.
We use Royal Mail 2nd Class to help keep shipping costs low for our customers. This service usually takes 2–4 working days (but delays can occasionally occur) meaning the latest it should have arrived would have been Good Friday… but with it being Easter Weekend this could explain the delay.
Full details can be found on Royal Mail’s site here:
https://www.royalmail.com/sending/uk/2nd-class
As a gesture of goodwill, we’ll be resending your order today (Tuesday) with a free Unseen Caffeine mug included. We’re also raising an investigation with Royal Mail to try and understand what may have happened.
In future, please do get in touch with us directly at the first sign of any delay — we’re always happy to help and often able to resolve things quickly.
Thanks,
Unseen Caffeine
Perfect
Quick delivery & really fresh coffee beans.
The single origin beans smell & taste exactly as described. Thanks!
24 maart 2025
Product received as described.
Product received as described.
Great quality coffee, supported by excellent customer service!
4 december 2024
Easy to purchase and taste great
Easy to purchase and taste great.
My son got me a couple packets of Coffee for Christmas, I liked them so much. I have been back a couple of times and got more. Its good and nice to drink.
6 november 2024
Excellent Experience
Really straightforward and ergonomic purchase process. Very smart website.
12 september 2024
Highly recommended
The coffee tasted great and the customer service was first class.
31 augustus 2024
Review zonder uitnodiging
Great customer service
Great customer service, best flat white I've ever had
2 september 2024
Review zonder uitnodiging
Fantastic coffee every time
Fantastic coffee every time, surface warrior is my favourite. Really good quality hat and t shirt.
I recommend to all my work colleagues.
2 september 2024
Review zonder uitnodiging
Service is always great .but the coffee…
Service is always great .but the coffee O’my god can’t get enough ordered 6 bag deal today get wait for it to arrive happy tasting people
3 augustus 2024
Dreadnought Coffee Amazing
The process of buying this coffee is really simple and there are plenty of options to choose from, I chose beans as I have bean to cup machine. The packaging is brilliant. The product its self smells amazing and tastes great. I will definitely be buying again and trying other products in the range.
30 maart 2024
It's a great product !!!
16 maart 2024
Nice website and easy to place the…
Nice website and easy to place the order.
Lovelly coffee too.
I gave a 4/5 as opposed to a 5/5 simply because it took a while for the order to actually get processed and arrive (about a week I think). Its not the end of the world and was worth the wait!
15 februari 2024
Outstanding A***
I’ve just received my fist batch of beans from these guys. The coffee is outstanding. The speed of delivery was excellent and arrived in time for Christmas even though I left it last minute.
It’s a quality product (I ordered 3 x 250g bags whole bean) the packaging is very good quality with great unique detail…it will also make for a great gift for any coffee lover! Really happy and I will order again X
24 december 2023
Review zonder uitnodiging
Customer service is atrocious
Customer service is atrocious, ordered a bag 2 weeks ago and every 3 days or so I check back in asking for information regarding the order and I just get ignored or told they'll get back to me soon.
8 december 2023
Antwoord van Unseen Caffeine
Dear Jj199967,
We're genuinely sorry to hear about your recent experience. We believe in transparency and want to shed light on the situation. Our records indicate that your order was placed on Thursday, December 7th, at 10:41 PM and dispatched on Friday, December 8th.
We noticed that communication faltered due to the weekend, and we received your first email when our roastery was closed. We responded promptly, assuring you that we'd follow up on Monday 11th when we resumed operations. Although delivery attempts were made on both Monday, December 11th, and Tuesday, December 12th, it appears that a delivery card was left, and the package was returned to the local delivery office for collection. Regrettably, we acknowledge that we missed replying to your email on Monday amidst the high volume of inquiries, especially during this bustling December period.
Upon receiving your second email on Thursday, we responded, detailing the delivery attempts and informing you of the package's status as held at the local delivery office. We're genuinely sorry for any inconvenience caused. Ensuring our customers' satisfaction is paramount, and we understand your frustration.
We sincerely hope you can retrieve your package from the delivery office in time for the holiday season. We're committed to resolving this matter and leaving you with a positive experience. Wishing you a Merry Christmas and a Happy New Year.
Best regards,
Team Unseen
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