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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

A unique brand, in my opinion affordable products throughout. Speedy delivery every time. Approachable team who will deal with any problems you may be unfortunate to have with Unseen. I use this co... Toon meer

Beoordeeld met 5 van de 5 sterren

I’ve just received my fist batch of beans from these guys. The coffee is outstanding. The speed of delivery was excellent and arrived in time for Christmas even though I left it last minute. It’s... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered an advent calendar and a hoodie. Both arrived within a few days and were well packaged to protect from damage during the delivery process. The hoodie fits perfectly and is very high quality.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Genuine great coffee, not like your other military coffee that slap a label on it. These people roast some fantastic coffee that tastes really good. Will definitely be returning again.

Bedrijfsgegevens

  1. Koffiebar
  2. Koffiebranders
  3. Koffiewinkel

Geschreven door het bedrijf

Online coffee shop


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

114 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 5 van de 5 sterren

Very slow delivery/ resolved

After delays over the bank holiday, fantastic coffee arrived. Really flavoursome. I have subscribed but I am going to sample all of their fantastic roasts.

11 april 2025
Logo Unseen Caffeine

Antwoord van Unseen Caffeine

Hi Martin,

We’re really sorry to see this review — this is the first we’ve heard of any issue with your order.

Your coffee was dispatched on Monday 14th April, as your order was placed at 3:44pm on Friday 11th April, just after our postal cutoff for same-day dispatch. As we’re closed over the weekend, the next available shipping day was Monday.

We use Royal Mail 2nd Class to help keep shipping costs low for our customers. This service usually takes 2–4 working days (but delays can occasionally occur) meaning the latest it should have arrived would have been Good Friday… but with it being Easter Weekend this could explain the delay.

Full details can be found on Royal Mail’s site here:

https://www.royalmail.com/sending/uk/2nd-class

As a gesture of goodwill, we’ll be resending your order today (Tuesday) with a free Unseen Caffeine mug included. We’re also raising an investigation with Royal Mail to try and understand what may have happened.

In future, please do get in touch with us directly at the first sign of any delay — we’re always happy to help and often able to resolve things quickly.

Thanks,

Unseen Caffeine

Beoordeeld met 5 van de 5 sterren

Perfect

Quick delivery & really fresh coffee beans.
The single origin beans smell & taste exactly as described. Thanks!

24 maart 2025
Beoordeeld met 5 van de 5 sterren

Dreadnought Coffee Amazing

The process of buying this coffee is really simple and there are plenty of options to choose from, I chose beans as I have bean to cup machine. The packaging is brilliant. The product its self smells amazing and tastes great. I will definitely be buying again and trying other products in the range.

30 maart 2024
Beoordeeld met 4 van de 5 sterren

Nice website and easy to place the…

Nice website and easy to place the order.
Lovelly coffee too.
I gave a 4/5 as opposed to a 5/5 simply because it took a while for the order to actually get processed and arrive (about a week I think). Its not the end of the world and was worth the wait!

15 februari 2024
Beoordeeld met 5 van de 5 sterren

Outstanding A***

I’ve just received my fist batch of beans from these guys. The coffee is outstanding. The speed of delivery was excellent and arrived in time for Christmas even though I left it last minute.

It’s a quality product (I ordered 3 x 250g bags whole bean) the packaging is very good quality with great unique detail…it will also make for a great gift for any coffee lover! Really happy and I will order again X

24 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Customer service is atrocious

Customer service is atrocious, ordered a bag 2 weeks ago and every 3 days or so I check back in asking for information regarding the order and I just get ignored or told they'll get back to me soon.

8 december 2023
Logo Unseen Caffeine

Antwoord van Unseen Caffeine

Dear Jj199967,

We're genuinely sorry to hear about your recent experience. We believe in transparency and want to shed light on the situation. Our records indicate that your order was placed on Thursday, December 7th, at 10:41 PM and dispatched on Friday, December 8th.

We noticed that communication faltered due to the weekend, and we received your first email when our roastery was closed. We responded promptly, assuring you that we'd follow up on Monday 11th when we resumed operations. Although delivery attempts were made on both Monday, December 11th, and Tuesday, December 12th, it appears that a delivery card was left, and the package was returned to the local delivery office for collection. Regrettably, we acknowledge that we missed replying to your email on Monday amidst the high volume of inquiries, especially during this bustling December period.

Upon receiving your second email on Thursday, we responded, detailing the delivery attempts and informing you of the package's status as held at the local delivery office. We're genuinely sorry for any inconvenience caused. Ensuring our customers' satisfaction is paramount, and we understand your frustration.

We sincerely hope you can retrieve your package from the delivery office in time for the holiday season. We're committed to resolving this matter and leaving you with a positive experience. Wishing you a Merry Christmas and a Happy New Year.

Best regards,
Team Unseen

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