United Overseas Bank Limited Reviews 56

Why can't I give 0 stars? Cannot waive late charge despite making full payment. Cards department does not explain or even make calls to customer to explain. Call always go to 'operator' who makes an appeal request to their secret 'cards department' and who has absolutely no idea or why fee waiver request was rejected. Absolutely the worse bank.

Customer retention at United Overseas Bank is extremely poor. The overall experience from the application process to the mobile app and customer service has been consistently unsatisfactory.

I wish I could leave a positive review but even though I’m a Privilege Customer, the service I get from my RM is totally less than inspiring. I hold less in my accounts with DBS, Stanchart, HSBC and Hong Leong Bank but the service I receive from them is far better – particularly from Hong Leong Bank & DBS. Additionally, UOB’s charges for transfers to Malaysian banks is also exorbitant. UOB’s RMs seemed to make it their life’s duty to make customers feel insignificant and completely unimportant. I recently called it and spoke to a female member of staff at the Customer Service department to lodge my complaint and was assured that I would receive a reply from an senior Relationship Team officer either the same day or the next. It has been at least 4 days and still crickets!! to say that UOB is an appallingly bad bank would be a gross understatement. I shall be moving my funds out of it once second arrange certain investment platforms to accept the change in accounts.

I am very disappointed with UOB’s handling of my account. Despite settling my balance before the due date stated in my official statement, I was still charged additional interest afterwards. This is unacceptable because customers rely on the due date printed in the statement, not some undisclosed internal calculation.

On top of that, UOB promised to contact me during the appeal period regarding my waiver request, but they never reached out by phone, email, or SMS. The lack of communication and transparency shows serious negligence in customer service.

I expect banks to be clear, consistent, and reliable. In this case, UOB failed on all counts.

Horrible customer support. I got double charged and they refused to refund me, the error came from their app and they took no responsibility. Conversation activity nr: 1-3NZJN03

Despite of the negative reviews online, I was bless with a friendly counter staff Callie Lim who gave great advice to my mum's passbook issue... Thank you n keep up the good work Callie!

UOB provide all the usual banking services. Opening an account requires a lenghy session but once done they do everything well. I have banked with them for about four years and have never had any problems with them. Their TMRW app is pretty intuitive and works well. I deduct a star because their branches are always very busy if you need couner service, though staff are helpful.

The bank keeps charging me late fees for my credit cards that are unwaiveable, despite me making my payments within the month.

Obnoxious service by the staff at account management side. While the staff at counter side were helpful and efficient, the staff at account management side were openly standing around chatting with each other, despite knowing that customers waiting for their services that could not be done by counter staff, (e.g. opening new FD accounts) have been waiting for almost an hour! Even if they needed to skive, they were so obnoxious to do it right in front of customers without closing their doors. There were no attempts to manage customer expectations and when we reflected to the counter staff who helped get the branch manager to talk to them, we saw them audaciously ignoring the helpless branch manager and go on chit chatting with one another in front of waiting customers. Knowing this is their attitude in front of customers, I think its best to put your money elsewhere. These account managers do not deserve the commission. I rather give it to the counter staff.

Worst bank in Singapore! Call center is never free after 2, 3am. Service sucks but charges are so high! Inefficient services but very efficient when to collect charges.

Their services are really lousy and when you request for a fee waiver, answer is always NO! I do not see other banks behaving like this bank does. I regretted being their customer.

UOB is the worst bank in Singapore. Their customer service is horrible. I've been a royal customer for like a decade. Now I'm overseas and using UOB account. Their UOB TMRW app sometimes has issues. It locked my account for invalid OTP despite the fact that the OTPs were correct. Called them via phone multiple times. Instead of giving the solution to my problem, the lady who assisted on the phone was very rude. Also, I followed up with emails, but it took like a week to get their reply and when they reply also, there is no convenient solution for overseas customer. I used DBS and OCBC as well. Both of them have very quick and flexible customer services whereas UOB's customer service is sacked.

I had a UOB Lady’s Card which was later upgraded to a Lady’s Solitaire. After the upgrade, I specifically called UOB to request closure of my old Lady’s Card. They assured me it would “automatically close after some time,” but it never happened.

Over the course of a year, I kept calling to follow up, and every time I was given the same empty reassurance. Fast forward one year — UOB double charged me annual fees on both the old Lady’s Card and the Lady’s Solitaire.

When I called to complain, they finally processed the closure of the Lady’s Card — but flat-out refused to waive the Solitaire annual fee, even as a goodwill gesture for their mistake. To make matters worse, there was no apology, no compensation, and plenty of rudeness from their staff.

If this is how UOB treats customers after their error, I would strongly advise against banking with them or using their credit cards. Irresponsible, unprofessional, and utterly disappointing.

Worst bank experience in Singapore. Card being compromised within 12 hrs after card activation and many bad experiences with make no sense explanation from the bank.

Horrible bank to put your deposit with. They put in a lot of caveats for deposit promotions so that they can avoid paying you the bonus interest after delaying for a long time by quoting a small excuse! They refused to pay the bonus interest in my stash account just because of $4 difference in balance. Avoid this bank!

Why I can't pay via credit card with my cell phone? All the time I have to carry my credit card, and other banks have already that kind of service. I want to pay with credit card over my USB application. A lot of other banks can, apple can, why not UOB???

UOB is horrible in handling loyal customers. I hold several cards and spend pretty much on all the cards, yet when come to annual fee waiver request, it is always an outright rejection. I have to call in each time to appeal and subject to approval. Other banks either waive easily, auto waive even before we requested it or free for life. UOB has the poorest customer service and management. It is too bad 1 star is the lowest I can give.

Horrible bank , make sure before cancelling your credit card pay the balance in full , once u cancel the card, only way to pay the balance to visit bank or use thier ATM. As all the digital payments will be blocked.
Only option to pay is cash.
Customer staff has no clue what to do even the bank staff is clueless.

My uob app isn't responding nearly 1 week alredy.so I went my nearest uob branch, New Bridge Branch,China town on 27th May at 11.30am.that time bank bit busy.but no soo much.when I entered inside reception lady was there.She was miss Shin. She asked my issue.when i told my issue she told me that go and check wheather my phone got any viruses or not. I told nothing happened.but she never trusted me. She allow me to wait some time and she treated to other customers.I don't no the problem is my race because I saw she treated soo well to other races customers.she treated me soo rude.i feel guilty.she is no empathetic.when I waiting there the other male staff come to me,asked my issue and he treated me soo wel.I feel so sad because I forgot to see his name.He resolve my problem within 2 to 3 min.i thanked him a lot.i wanted to share this bad experience because I don't want to face this kind of issues to others.thank you

I discharged my mortgage with UOB and have requested they close my personal Global Current Account. In spite of three sets of forms ( one set sent by their DHL courier) being submitted UOB are refusing to close the account. Instead they are charging a monthly fee to keep the account open. So eventually they will drain the account rather than use common sense and close the account. Is this greed or idiocy or both? Avoid UOB if you want fair banking practice.