I was very pleased with the responsiveness to my concern by UpStep. The first set of orthotics they created from my foot molds were the soft type with arch support pads that did not correct my pronati... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
From Beginning to End Mary in Customer Service responded Promptly to each Issue, it could not be any better than this. For the Orthotics it might be best to not Advertise them as 'Insoles', becau... Toon meer
Bedrijf heeft geantwoord
The insoles were NOT custom made to my feet, When I contacted the company for a refund, was argued with by PHil that they have to be made to a standard "wide" shoe in order to fit the standard shoes.... Toon meer
Bedrijf heeft geantwoord
The entire experience with Upstep has been wonderful! I am eager to recieve them soon. Also, if you get Daisy as a customer service rep, you will be in the most able hands :) Give Daisy a raise!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Contactgegevens
Verenigde Staten
- 1800-945-4770
- customercare@upstep.com
- upstep.com
4,3
Uitstekend
4K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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From Beginning to End Mary in Customer…
From Beginning to End Mary in Customer Service responded Promptly to each Issue, it could not be any better than this.
For the Orthotics it might be best to not Advertise them as 'Insoles', because they actually lift like an Orthotic Should.
This was my first pair, and an informative learning experience.
18 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your thoughtful review! We’re thrilled to hear that Mary was able to provide prompt support throughout your experience and help make the process a positive one.
We also appreciate your feedback regarding the orthotics terminology. We understand how your first experience with true orthotics can be different from standard insoles, and we’re glad they provided the support and lift you were looking for.
Thank you again for choosing us and for sharing your experience!
I was getting messages that didn’t make…
I was getting messages that didn’t make sense. I was ready to cancel my order. Using AI may not be so good
18 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your honest feedback, and we sincerely apologize for the confusion caused by some of the automated messages you received. We understand how frustrating that can be, especially during the ordering process.
We’re continuously working to improve our communication systems, including our AI support tools, to make sure information is clear and helpful. We truly appreciate your patience and are glad you chose to continue with your order.
If you ever have questions or need assistance, our customer service team is always happy to help directly.
I didn't like how you keep asking for a…
I didn't like how you keep asking for a review. Like I said in the first review, I had no issues that's why Im ordering more.
17 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your feedback, and we sincerely apologize for the repeated review requests. We completely understand how that can become frustrating.
We truly appreciate your continued support and are so glad to hear you’re ordering more because you’ve had a positive experience with no issues. Your loyalty means a lot to us, and we’ll be sure to share your feedback with our team as we work to improve our customer experience.
Thank you again for choosing us!
Mary in customer service is helping me…
Mary in customer service is helping me with my order she shipped me a new kit since its been 5 years since my last impression, back then I was 276 Lbs and wearing a 10 wide and now I'm 181 Lbs and now wearing a size 9 Xtra wide sketchers slip-in sneakers
16 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for sharing your experience! We’re glad Mary was able to assist you with updating your order and getting a new impression kit sent out.
Congratulations on your incredible progress as well — that’s a major accomplishment! Since foot shape and support needs can definitely change over time, especially with significant weight loss and shoe size changes, updating your impressions is a great step toward ensuring the best possible fit and comfort for your new orthotics.
We truly appreciate your continued trust in us over the years!
Your company made great arch supports…
Your company made great arch supports for me without having to go to a podiatrist.
5 maart 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your kind words! We’re thrilled to hear that your arch supports have worked so well for you and that we were able to provide a convenient alternative without needing a visit to a podiatrist.
Our goal is to make high-quality custom orthotics accessible and easy for our customers, so your feedback truly means a lot. Thank you again for choosing us!
The insoles were NOT custom made to my…
The insoles were NOT custom made to my feet, When I contacted the company for a refund, was argued with by PHil that they have to be made to a standard "wide" shoe in order to fit the standard shoes. I feel it should be as advertised, to my FOOT imprint, the reason for the foam molds, etc. I received email from Mary that a return label would arrive in 2 days, nothing. No replies to 2 emails so far. Don't waste your money unless you have a standard width foot and even then, they did not address my foot's supination where I need the outer side built up. Insoles are floppy, not great material either. I feel I was taken, and now no response. If I could give less than 1 star, I would.
7 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
We’re very sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We understand your concerns regarding the fit, support, and communication surrounding your order. Our orthotics are custom-made using the impressions provided, while also being shaped to fit the shoe type and sizing selected during the ordering process. However, we never want a customer to feel unheard or disappointed with the final result.
We also apologize for the delay in communication and the missing return label. That is not the level of service we aim to provide. Your feedback regarding the support for supination, materials, and overall experience has been shared with our team for further review.
Please contact us directly again with your order information so we can personally look into this matter and work toward a resolution for you.
Phil was very responsive and gave me…
Phil was very responsive and gave me good advice about my orthotics.
6 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind review! We’re so glad to hear that Phil was responsive and able to provide helpful advice regarding your orthotics.
Providing knowledgeable support and guidance is very important to us, and we truly appreciate you taking the time to share your experience. Thank you again for choosing us!
They were great
They were very professional yet courteous and helpful with my order. Communication was good and I was satisfied with the service I was provided
8 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re so glad to hear you found our team professional, courteous, and helpful throughout your order process. We truly appreciate your support and are happy to know you were satisfied with the service provided!
Customer service over the top in all…
Customer service over the top in all areas from start to finish!
14 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We’re thrilled to hear our customer service exceeded your expectations from start to finish. We truly appreciate your support!
Unbelievably quick response
Unbelievably quick response , polite, kind and continued to offer to help at any time!
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We’re thrilled to hear you received such a quick, polite, and kind response and that our team continued to offer support whenever needed. We truly appreciate your support!
So far so good
So far so good. I was mate waiting for a note. So far so good. The blue is fine. As long as it's not pink.pink.pink.pink.l. You just have to determine, which should you need. Blue is fine.l
14 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your feedback! We’re glad to hear things are going well so far and that you’re happy with your selection. We truly appreciate your support and hope you continue to enjoy your experience with Upstep!
Fast answer and quick job!
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your review! We’re so glad to hear you received a fast response and quick service. We truly appreciate your support!
Mary was absolutely wonderful in…
Mary was absolutely wonderful in resolving our problem.
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re so glad to hear Mary was absolutely wonderful in helping resolve your issue. We truly appreciate your support!
The help that I received from Ryan was…
The help that I received from Ryan was exceptional. He went above and beyond to make sure that my order was correct.
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We’re thrilled to hear Ryan provided exceptional support and went above and beyond to ensure your order was correct. We truly appreciate your kind words and support!
The entire experience with Upstep has…
The entire experience with Upstep has been wonderful! I am eager to recieve them soon. Also, if you get Daisy as a customer service rep, you will be in the most able hands :) Give Daisy a raise!
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We’re thrilled to hear your experience with Upstep has been so positive so far, and we’re excited for you to receive your orthotics soon. Daisy will be so happy to hear your kind words — we truly appreciate your support and recommendation!
Mary was very helpful and knowledgeable
Mary was very helpful and knowledgeable. She responded l quickly and was polite.
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re so glad to hear Mary was helpful, knowledgeable, and quick to respond while providing polite service. We truly appreciate your support!
It’s nice to get replies to questions…
It’s nice to get replies to questions in a reasonable timeframe, I appreciate that, especially as a new customer who has questions about the process.
Thanks Daisy.
13 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re so glad to hear Daisy was able to respond to your questions in a timely manner and help make the process easier as a new customer. We truly appreciate your support and are happy to have you with us!
Ryan was a rockstar
Ryan was super helpful and quick to respond. He quickly answered my questions and added notes to my order to insure the best results.
12 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re so glad to hear Ryan was helpful, quick to respond, and able to assist with your questions while making sure your order notes were updated for the best possible results. We truly appreciate your support!
My support has been tremendous
My support has been tremendous. May in particular came to my assistance quickly and with just the info I needed. I am soon to start my Camino in Spain and she helped make that happen.
12 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you so much for your wonderful feedback! We’re thrilled to hear Mary was able to assist you quickly and provide exactly the information you needed. It means so much to know we could play a small part in helping you prepare for your Camino in Spain. We wish you an incredible journey and truly appreciate your support!
Ryan was on the the issue quickly
Ryan was on the the issue quickly, efficiently and was knowledgeable. Very thoughtful.
11 mei 2026
Review zonder uitnodiging
Antwoord van Upstep Custom Orthotics
Thank you for your kind feedback! We’re thrilled to hear Ryan handled your issue quickly and efficiently while providing knowledgeable and thoughtful support. We truly appreciate your support!
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