I got very quick help to get a product I required, I emailed and they got back to me immediately and sent the product out to me the next day. I still have to plant the mushrooms into a log and wait no... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I bought a kit from my local garden centre which required me to order my live spawn via a qr code. The final page was nor clear so I emailed to query. What a fantastic, quick and reassuring respo... Toon meer
I have tried to redeem the vouchers for two kits only to be told the vouchers are out of date but as a goodwill gesture they have extended the date to the end of july but you will need to fill out a f... Toon meer
I tried multiple kits over the years and they were great. Clear instructions and tasty mushrooms at the end ☺️ I wouldn't recommend growing mushrooms during winter as it's difficult to keep temperatur... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Contactgegevens
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, Verenigd Koninkrijk
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3,6
Gemiddeld
391 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Followed instructions verbatim. Nothing after 12 weeks.
Followed instructions verbatim. Watched elliot on youtbe, copied his instructions exactly, wnt on website looking for answers and no matter what, the cusrtomer is always at fault. How can this be.?? We follow everything as instructed then get fobbed off with an error on our side.
Sorry guys but im going with a diffrent supplier. Sorry to say ,Your customer service is second to anything
22 februari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Mingeeater,
Thanks for taking the time to leave us a review and we are sorry to hear you were disappointed with the experience.
If you would like to discuss this further, please do reach out to our customer service team on hello@urban-farm-it.com and one of our team will be happy to assist.
Kind Regards
Urban Farm-Produce
Nice experience of growing mushrooms at…
Nice experience of growing mushrooms at home. Instructions easy to understand. Worked really well. You do have to commit to keeping your mushroom hydrated.
18 februari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi There,
Thanks for taking the time to leave us a positive review.
We are really pleased that you enjoyed the experience and the instructions were easy to follow.
Kind Regards
Urban Farm-Produce
Complete garbage!
Complete garbage!
The Lions mane is actually coral fungus, which has both edible and poisonous varieties.
16 februari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Simon,
Thanks for taking the time to leave us a review and we are sorry that you are disappointed with your product.
Lion’s Mane can sometimes develop a more coral-like appearance depending on airflow and growing conditions, which could be confused for coral fungus, however we want to clarify that we do not sell coral fungus — our Lion’s Mane kits contain Hericium erinaceus.
If you have any concerns about your kit, please reach out to our support team at hello@urban-farm-it.com, and we’ll be happy to review this with you and help further.
Kind Regards
Urban Farm-It
Antwoord van Urban Farm-It
Hi Hannah,
Thanks for taking the time to leave us a review.
It is great to hear you followed the instructions and got a great harvest!
We hope you will continue your growing journey following your success.
Kind Regards
Urban Farm-It
Waste of money
Did everything as per instructions the day I received the boxes. Place them in cupboard at correct temperature.
Nothing grew what so ever, waste of money
18 december 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Mrs J Doolan,
Sorry to hear your kit didn’t produce any mushrooms. We’d love to help troubleshoot—please reach out to our support team at hello@urban-farm-it.com so we can make it right. We hope your next grow will be a success!
Kind Regards
Urban Farm-It
Brilliant company with great customer…
Brilliant company with great customer service. They was able to answer all my questions about growing mushrooms at home. Would definitely recommend to friends and family
29 januari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi There,
Thanks for taking the time to leave us such a positive review.
We are so glad the team were able to assist you with your queries and that you would recommend us in future.
Thanks again.
Kind Regards
Urban Farm-It
Customer service and quality of kits…
Customer service and quality of kits from Urban Farm It, is truly out of this World. Instructions for each kit is just right for growing these kits. Really love them and can't wait to get others soon.
27 januari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Stuart,
Thanks for taking the time to leave us a review.
It is great to hear you had such a positive experience and we are very grateful you chose to share it.
Kind Regards
Urban Farm-It
Purchased a lions mane kit as a…
Purchased a lions mane kit as a Christmas gift for a friend and they have just achieved their first harvest! Will certainly be ordering more in the future. Great company, would recommend
1 december 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Jack,
Thanks for taking the time to leave us a review.
We are so pleased to hear that your friend has achieved their first harvest.
We look forward to receiving your future orders.
Kind Regards
Urban Farm-It
Antwoord van Urban Farm-It
Hi Chiara,
Thanks for taking the time to leave us a 5 star review.
We are so pleased you were happy with our service.
Kind Regards
Urban Farm-It
Speedy delivery and as described!
Bought a grow kit for my flat in London - super speedy delivery and exactly as described. Very happy!
14 januari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi LT,
Thanks for your time leaving us a review.
It is great to hear your flat now has a growing kit in it and that it arrived in good time.
Good luck with your kit!
Kind Regards
Urban Farm-It
Superb customer service and great…
Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks 🙏. I’m hoping my memory will improve soon too
2 januari 2026
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Maureen,
Thanks for taking the time to leave us a review.
We are so pleased to hear that our customer service team were able to advise you on your product and you were able to grow and enjoy your mushrooms.
Kind Regards
Urban Farm-It
Took almost 2 months and a couple of…
Took almost 2 months and a couple of enquiries to finally get a very soft fluffy mould after another email we changed tactical approach and the floppy soft mould went hard and very chewy tasteless hard chew a very expensive way to get four slices of inedible mushroom
1 december 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi,
Thank you for taking the time to leave a review. We’re really sorry to hear that your experience didn’t meet expectations and that you were disappointed with the final result.
Mushroom growing can be sensitive to environmental conditions, and factors such as humidity, airflow, and temperature can significantly affect both texture and flavour. We’re always happy to help troubleshoot during the growing process, and we’re sorry if this wasn’t resolved in a way that worked for you.
We appreciate your feedback and will share it with our team to help improve our guidance and support for future customers.
Kind regards,
Urban Farm-It
Mushroom ghosting kit
I ordered a mushroom grow kit from Urban Farm It back in November and nothing ever arrived. I chased multiple times and was ignored each time. No update. No explanation. Just silence.
In the end I had to submit a chargeback through my bank to get my money back, which says everything about the experience. I paid for a product that never turned up and was effectively ghosted.
Really disappointing. I wouldn’t recommend ordering from them until they can actually deliver what they sell and respond to customers properly.
27 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Chloe,
Thanks for your feedback and my sincerest apologies about your experience.
I have searched our system with the name provided on here and sadly cannot find any communication with yourself.
Please could you email us on hello@urban-farm-it.com so I can investigate this further to ensure this does not happen again in future and avoid further disappointment.
My sincerest apologies again.
Kind Regards
Urban Farm-It
How Urban Farm Stole Christmas
Placed an order on 7th December, received a dispatch confirmation on the 11th of December, still had not received anything by the 22nd of December despite being sent tracking information. The tracking info advises that Royal Mail have not even received the parcel. When emailing on the 22nd, Urban Farm responded with "Our office is now closed for the Christmas period and we will be unable to respond to enquiries during this time.
If your issue is not resolved, please get back in touch after 5th January, when the office reopens, and we’ll be happy to assist you."
Unfortunately, this wasn't great help for the Christmas gifts I had ordered ! Hugely disappointed, not sure if the items will even arrive now.
29 december 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Tara,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies again for the delivery issues you experienced, especially given the timing close to Christmas. We completely understand how disappointing this must have been.
We’re pleased that we were able to resolve the issue for you, and we truly appreciate your patience while this was sorted. We hope the recipients enjoy their kits and thank you for bringing this to our attention.
Kind regards,
Urban Farm-It
Order never received. All contact being ignored.
Ordered on 25/11, received an e mail advising the item had been despatched on 04/12. I e mailed on 11/12 to ask for tracking information as nothing received and no way of knowing how it was being sent. Was told that delivery was attempted on 26/11 and a card was left. No card left, no delivery. Asked for a refund and was told on a Friday afternoon that I would have to collect the item before Monday. I advised that this wouldn't be possible and I would like a refund only to be told that they wouldn't refund me. Pointed out that they told me the item was despatched on 04/12, gave me no tracking info and then told me that it was actually sent on 26/11. As this has been totally the fault of them and the delivery company I would like a refund. All contact to them has since been ignored until 23/12 when I got a message saying they were closed for Christmas! I would never order anything from this company again. I can't review the product as it was never sent/received but the customer service is abysmal.
25 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi,
Thank you for taking the time to leave your review, and we’re very sorry for the frustration caused by this experience.
As the item ordered is perishable, we would not normally be able to offer a refund for missed delivery attempts. However, we fully appreciate that there were issues with communication from both the courier and ourselves during an exceptionally busy Christmas period, including when our office was closed, and we apologise for this.
We’re pleased to confirm that this matter has now been resolved and a refund has been processed. Thank you for your patience, and we’re sorry that your experience did not meet the standard we aim to provide.
Kind regards,
Urban Farm-It
Delivery address wrong and unable to reach company
Order delivered to wrong address, no reply from customer service emails and no phone number that I can see. I have no idea about the product, but perhaps the company can ask the person who it was actually delivered to for a review.
15 december 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Kirstin,
We’re very sorry for the frustration caused and understand how disappointing this situation must have been. We appreciate you getting in touch and regret that our response time was slower than usual during the busy Christmas period.
To clarify, the parcel was dispatched using the delivery address entered at checkout, which unfortunately differed from your correct address. We were contacted after the order had already been dispatched, and at that stage we were unable to amend or redirect the delivery with the courier.
We’re sorry this experience didn’t meet expectations and thank you for taking the time to share your feedback.
Kind regards,
Urban Farm-It
Had a lot of fun
Had a lot of fun growing both Oyster mushrooms and Lions Mane. Both were quite successful and we have had some repeat crops. It's been great watching them grow, taking pics, and the instructions were clear - graphics helped. Cooking them got us creative and we dried some, air fried some and made some burgers too. I'm hooked. Also took the next step to make some containers for growing by making holes and putting perlite in the bottom. That worked really well. Will be back for more.
13 november 2025
Review zonder uitnodiging
Great customer service!
Great customer service!
I had an issue with the delivery date for my order and Haidee from Urban-farm-it was really helpful and resolved it for me really quickly.
4 december 2025
Review zonder uitnodiging
Great service and a fun experience!
Great customer service and a fun experience growing oyster mushrooms! Initially ordered the pink oyster mushroom kit and when I realised my house wouldn’t quite provide the high temperature needed for the fruiting stage, the team were really helpful and quickly arranged for me to receive the blue-grey oyster mushroom spawn instead which worked perfectly and I ended up with several great flushes :) would definitely recommend for beginners without mushroom growing experience, the kits are easy to use and the team are happy to give advice if you have any queries. Thank you Urban Farm-It!
30 oktober 2025
Review zonder uitnodiging
Delicious!
Excellent product, really fast delivery and brilliant customer service, what’s not to like?
18 november 2025
Review zonder uitnodiging
Antwoord van Urban Farm-It
Hi Derek,
Thanks for taking the time to leave us such a positive review!
We are so pleased to hear that you are happy with the product, delivery and the customer service team were able to assist you when required - We will ensure this feedback is passed on to the appropriate team member.
We hope you enjoy your product!
Thanks again.
Urban Farm-It
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.