Urban Farm-It Reviews 

Customer service was excellent. They help me with my kit and ordered me a new one when it did not work. Do recommend to new growers

Had a problem with my pasteurisation process that lead to mould developing unfortunately (my own fault as the conditions werent perfected)

They kindly replaced my kit without any issues to give me another shot at doing it, not sure there are many places left that go above and beyond for customers like this anymore. highly recommended

Excellent kit - worked very well (white elm oyster mushrooms), instructions were very clear, really fun for the family to watch them grow, especially as they grew extremely quickly once they had emerged, tasty, would recommend strongly. Excellent customer service and support when we had some queries.

What a fabulous company doing exciting things with a commitment to customer service…special thanks to Alice. Will definitely use again.

Amazing customer service after royal mail messed up my order. They were fast to respond and help fix the issue, 10/10 company :)

All seemed really positive initially so I decided to order a package for a friend's birthday. I waited for the package.. but it didn't arrive. I emailed and got a fair response saying it would be sent on a certain date when the next batch was sent to them with next day delivery... I waited... But sadly nothing... My friends birthday passed.. I requested a full refund.

I've since received an apology for the difficulties with a hope to resolve, which was reassuring. Maybe I'll try again in the future...

Great product that is really fascinating to see grow before your eyes. Even my veg phobic child wanted to then try some! Makes a really lovely, unusual present and are very meaty, nice mushrooms to eat one harvest comes.

Great customer service, ironed out a little gremlin when ordering swiftly and were very friendly. Would really recommend!

I misread the instructions and threw away my voucher for my grow kit.

Alice, from Urban Grow It customer service, was extremely helpful in helping me get the mushroom spawn delivered to my house with fast delivery.

The business appears to be small, but has excellent customer service and I'm not sure whether Alice owns part of the company or is an employee, but the managers of the company should reward Alice for her succient and quick email responses to my errors.

I am likely to also purchase some other spawn from the company in future.

The product itself, the golden oyster grow kit, was packaged beautifully and had a very preimum feel to it. I'm sure it would be a great gift - I just bought it for myself in this instance.

I’ve bought a fair few different ‘grow at home’ kits from different retailers and this company is by far the best I’ve used. I feel like I’m watching my mushrooms grow by the minute. It’s super exciting and rewarding. The only company I’d really recommend purchasing these kits from!

When ordering a fruiting block of Maitake, I have specifically asked to have one without fruiting formations on top because I wanted to see for myself how it evolves. I was send exactly the opposite.

After having a discussion with one of the teammates from Urban Farm-it, I can say that it was an honest mistake and they have done everything to make sure the fruiting block arrives undamaged, but it can happen during shipping.
I will be ordering from Urban Farm-it again and thank you for sorting out the problem!!

Had an issue with royal mail delivery. With not much time left before I needed my order to teach a lesson, Alice stepped in and sent an expedited new order to save the day! Appreciate the extra mile!

Amazing products..brilliant prices.. and brilliant customer service..ie Alice. Urban farm.it are well worth giving ago.. I won't use any other company . now only theses.. can't wait to try more of there mushrooms / spawn. In the near future.. again. Big thanks Urban farm it

Fantastic customer service from Alice when I had a question. Great kit, clear instructions and delivery was quick. Looking forward for more mushrooms to grow!

I was bought the mushroom kit for my 70th birthday. We delayed for several months but we eventually were contacted by Alice who despatched the spore we required.
I had no confidence that this would work but we did exactly as the instructions told us.
We had no development until over 20 days: then after about 25 days we had our first flush of mini mushrooms that grew to be very large over the next few days.
Thanks due to Alice who was very efficient.

A fantastic gift idea and a great way to try something new. Super speedy delivery. A fantastic company.

We were delighted to have been given a 🩷 Oyster mushroom kit as a present.
Due to an imminent house move, we had to wait to get started with our new found passion for all things fungi 🍄

Alice from Urban Farmer LTD was an absolute ⭐ helping us with our enquiry about receiving spawn to our new address and we were so happy when this arrived in the post the very next day 🙏

We watched the video about starting our mushroom box and it was really easy to follow, step by step clear instructions, that were extremely helpful 👏

We are now waiting patiently for a couple of weeks whilst our mushroom babies begin to flourish 🩷🩷🩷

Thank you Urban Farmer
We can't wait, this is such a great gift idea and we are extremely happy to have been given a starter box as a Christmas present 🎁

A well priced mushroom growing kit with everything you need. Unlike some other kits that come pre-made, this one lets you do almost everything yourself.

The contents were well presented and easy to use. As a novice I had no issues following the instructions.

At one point I was concerned that I had contaminated the kit, and Alice gave some quick and excellent advice via email to help.

End result was a breakfast of tasty oyster mushrooms and hopefully several more to come!

What a fantastic little business. Idea is great, price is good, such a great product and amazing customer service. I contacted them as a novice in mushrooms home growing and they answer my questions really quickly. Also delivery was on point. Can’t wait for my own mushrooms!

I was bought a kit for Christmas and started it off with anticipation. All went well, but the spawn then failed to fruit when brought into the light.
I contacted customer service and Alice was fantastic in her willingness to provide advice and help. I ended up with a new kit being dispatched. This has now fruited successfully for the first time (delicious!).
I have no hesitation in recommending Urban Farm for the quality of their product and their customer support.

A lovely company to deal with, I love speaking to real people with a sense of humour and I can’t wait to start growing my lions mane shrooms . Me being the plonker that I am didn’t realise I had to scratch the panel to get the code to purchase my mushrooms . Alice kindly explained it to me and popped the order in for me too , plus we had a bit of chuckle in the process . Thank you