Urban Studios Reviews 9

When I purchased a coat from Debenhams , I had no idea that it was sold through Urban Studio & was coming from Pakistan. I paid £65.99, supposedly reduced from £100. The coat is definitely of very inferior quality, & is unsuitable as it doesn't fit. I have had 26 messages with Debenhams asking for help to return this item, all telling me the same thing to email the seller, Urban Studio. I have done this several times with no response at all. Having used Debenhams for over 30 years ,I'm afraid I will not be ordering from them again. I strongly advise everyone to be very careful not to order anything through Urban Studio. The customer care has been disgraceful both from Debenhams & urban Studio. I only wish I had read the reviews before ordering.

Echoing other customer reviews, I can also unfortunately share my terrible experience. I ordered 2 jackets which were too small. I wanted to return the items so I emailed the email address I was given. The promised to collect my item but didnt. Eventually they sent me a return slip so I returned the items at the post office and even paid for postage. I have still not received my refund. It has been a few weeks and I've emailed them countless times but have not gotten a single response. Debenhams do not have a contact number or email address so I cannot forward a complaint to them. It's all been very frustrating. Very disappointing that Debenhams uses fraudster companies.

When I purchased a coat from Debenhams , I had no idea that it was sold through Urban Studio & was coming from Pakistan. I paid £65.99, supposedly reduced from £100. The coat is definitely of very inferior quality, & is unsuitable as it doesn't fit. I have had 26 messages with Debenhams asking for help to return this item, all telling me the same thing to email the seller, Urban Studio. I have done this several times with no response at all. Having used Debenhams for over 30 years ,I'm afraid I will not be ordering from them again. I strongly advise everyone to be very careful not to order anything through Urban Studio. The customer care has been disgraceful both from Debenhams & urban Studio. I only wish I had read the reviews before ordering.

I recently purchased two coats from Urban Studios through Debenhams and paid extra for express delivery, yet the items arrived late. When they did arrive, the quality was poor and the products did not match the description.

I attempted to return the items, only to be told by Debenhams to contact Urban Studios directly via email. It has now been over a week with no response from the seller, and Debenhams’ customer support has been equally unhelpful and dismissive.

The customer service from both companies has been extremely disappointing. Based on this experience, I would strongly advise others to avoid purchasing from this company.

Bought a coat from them through Debenhams which was shown to be discounted to £62 from £100. From the offset, the coat arrived 3 days late despite me having express delivery and the quality of the coat was extremely subpar despite the price I paid for it.

So I tried to return the item, where Debenhams gave me an email to contact with the information and I was promised that there would be a procedure that would follow shortly. It's been 4 days and I have been ignored by the seller and dismissed by Debenhams support. I will continue fighting for this return despite the fact that this procedure should no nearly be this excruciating. Customer service on both sides was appalling, never ever buy from this company.

Urban Studio (via Debenhams)

Extremely disappointing and disrespectful experience and unfortunately not the first one.

I had already purchased the same coat before, but it arrived much smaller than expected, making it unusable. What followed was an exhausting and frustrating return process. The return policy is unclear, confusing and difficult to follow, offering very little guidance to the customer.

Only after sending six emails, and after repeatedly chasing both Debenhams and Urban Studio, did I finally receive the correct return procedure by email. Even then, despite the return being accepted, I was forced to wait 14 days to receive my refund, which is unacceptable given that the issue was not caused by the customer.

Despite this previous experience, I placed the order again. This second purchase was made 10 days ago, with sufficient time for processing and dispatch. However, only on December 23rd, the day before my Christmas trip, I was informed that the item I had already paid for was supposedly the last piece available and had been damaged, resulting in the cancellation or delay of my order.

If the item was damaged or unavailable, it should never have been listed or sold. Informing the customer at the very last moment, especially right before Christmas, shows a complete lack of organisation and respect.

As a direct consequence of this failure, I was forced to urgently find another coat at the last minute, on the eve of my trip, dealing with unnecessary stress, lost time and potential additional costs, all caused by the seller’s operational mistakes.

To make matters worse, once again, instead of offering an immediate refund, the company attempts to impose a 14 day waiting period, despite being unable to fulfil the contract. Customers are not obliged to accept delays, substitutions or extended refund times due to a seller’s error.

This clearly demonstrates a pattern of poor service, delayed communication and disregard for the customer’s rights.

It is genuinely concerning that Debenhams continues to work with a seller that operates at this level, repeatedly causing stress and inconvenience to customers. This reflects badly not only on Urban Studio, but also on the marketplace that allows such practices.

I do not recommend this seller.

Jeg ville personligt selv ikke bestille der fra, har prøvet at ringe inden for åbningstid (som står på deres hjemmeside.) intet svar, jeg har prøvet at sende en mail til deres “profil” og den sagde fejl. Der står også inde på deres hjemmeside at de har 4 stjerner på trustpiliot, men de har faktisk ikke nogle. Deres rabatter er gode men ikke realistisk, jeg ville sige siden var fake og man skulle finde et andet sted og handle.