A thoroughly professional and well planned installation from point of order to the full induction for the tub. These guys really know their stuff! Friendly and courteous it was a delight to have them... Toon meer
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We ordered our tub without having visited their showroom so I had lots of questions for Jack. He was extremely helpful and patient. Delivery and installation went very smoothly and the chaps explained... Toon meer
Bedrijf heeft geantwoord
We really love our hot tub! The finish and quality are excellent, in particular the colour and finish of the wood. The steps and shelf look great, intended as opposed to added on. The installation wa... Toon meer
Bedrijf heeft geantwoord
Really pleased with our Urban Cedar Sport Deep Wifi Hot tub. Used nearly daily since delivered. Quick clear communication from company. Very particular about establishing access for delivery. Helpful... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Since 2005 Urban Cedar Have Been Designing, Building & Installing A Range of Exclusive Cedar Hot Tubs Which Are Only Available Direct From Us....
Contactgegevens
Unit 20c, BS11 8HT, Bristol, Verenigd Koninkrijk
- 01934833844
- service@urbancedarhottubs.co.uk
- urbancedarhottubs.co.uk
4,7
Uitstekend
37 reviews
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Fantastic service from start to finish
Fantastic service from start to finish. The delivery was on time and the staff were extremely helpful, knowledgeable and nothing was too much bother. The hot tub is just how we imagined in quality and style. Would definitely recommend the company.
14 mei 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
We're delighted to hear that you received great service from start to finish. It's wonderful to know that the delivery was on time and that our team’s helpful and knowledgeable approach made the experience an enjoyable one.
We're especially pleased that your hot tub has lived up to your expectations in both quality and style. That's exactly what we strive for with every installation.
Thank you for choosing Urban Cedar Hot Tubs and for recommending us. We really appreciate your support and hope you enjoy many years of relaxation in your new hot tub. If you ever need any help or advice, we're always here for you.
Kindest Regards,
Jack
excellent from start to finish
excellent from start to finish. Delivery and installation were smooth, punctual and handled with real care
14 mei 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
We’re delighted to hear that your experience was excellent from start to finish. It’s great to know that the delivery and installation went smoothly and that our team’s punctuality and care made a positive impression.
Thank you for choosing Urban Cedar Hot Tubs. We really appreciate your support and hope you enjoy many relaxing hours in your hot tub. If you ever need any assistance, we’re always here to help.
Kindest Regards,
Jack
Quality Product
Quality Product, did exactly what they said they were going to do. installation team very helpful and knowledgeable explaining about how to get the best use of the hot tub. Aftercare service is excellent.
11 mei 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re delighted to hear that everything was delivered exactly as promised and that you’re pleased with both the quality of your hot tub and the service you received.
It’s great to know the installation team were able to help you get started and share advice on getting the very best from your hot tub. We’re also especially pleased that our aftercare service has met your expectations, as supporting our customers long after installation is something we take great pride in.
Thank you for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. We’re always here if you need any help or advice in the future.
Enjoy your hot tub!
Kindest Regards,
Jack
Perfect Hot Tub
We visited Cedar Hot Tubs in Bristol a year ago and were very impressed with the rounds tubs they sell. The staff at the showroom were extremely professional, knowledgeable and helpful both in person and later by emails. It took over a year for us to get planning permission and build of the summerhouse where the hot tub was to go but it was delivered and installed last week. The two delivery men were friendly and efficient and quickly got the hottub into position despite a very tight access of only 1cm more than the hottub! They were also patient and ubderstanding when pur electrician was delayed.
We have found the hottub to be everything we hoped for: powerful jets, well designed interior with different levels to sit, pretty lighting options and easy instructions.
Its just perfect. Thank you to everyone involved in our purchase.
9 mei 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
We’re delighted to hear that your experience with us has been such a positive one, from your initial visit to our Bristol showroom right through to delivery and installation. We know it’s been quite a journey with the planning permission and summerhouse build, so we’re thrilled that the hot tub has finally found its place and is living up to your expectations.
It’s great to hear that our team were able to support you throughout the process, and we’ll be sure to pass your kind words on to the delivery team. Navigating such a tight access point was certainly a challenge, so they’ll be pleased to know their efforts were appreciated!
Most importantly, we’re delighted that you’re enjoying all the features of your new hot tub and that it has proven to be everything you hoped for.
Thank you again for choosing Urban Cedar Hot Tubs and for taking the time to share your experience. We wish you many years of relaxation and enjoyment, and if you ever need anything, we’re always here to help.
Kindest Regards,
Jack
Flawless experience
Really great experience with Urban Cedar Hot Tubs. Jack was very helpful with my questions and delivery and install went without a hitch. Very happy with our new hot tub. Would thoroughly recommend.
23 april 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
We’re delighted to hear you had such a smooth experience with us. It’s great to know I was able to help with your questions and that delivery and installation went seamlessly.
Most importantly, we’re so pleased to hear you’re happy with your new hot tub.
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need any help or advice, we’re always here for you.
Kindest Regards,
Jack
Excellent experience
Excellent experience from start to finish. The team at Urban Cedar couldn’t be more helpful with any questions I had. We originally wanted a different hot tub, but the team advised it wouldn’t fit down our alleyway, so they directed us to one that would, and we couldn’t be happier. The team are all very knowledgeable, and the installation guys were top notch, super speedy, efficient and no mess afterwards.
Would recommend 100%.
21 april 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re really pleased to hear you had such a great experience from start to finish. Making sure everything works for your space is so important, so it’s great to know the team were able to guide you to the right hot tub and even better that you’re so happy with the result.
We’ll also pass your kind words on to the installation team; they’ll be glad to hear their efficiency and attention to detail made a difference.
We truly appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything in the future, we’re always here to help.
Kindest Regards,
Jack
Excellent service!!
Excellent service from the first phone call through to the final installation! Helpful, knowledgeable, professional…and would definitely recommend! Delighted with our new spa!!
16 april 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you for your fantastic review!
We’re delighted to hear you had such a positive experience from your first phone call right through to installation. Providing helpful, knowledgeable, and professional service at every stage is exactly what we aim for.
It’s great to know you’re so pleased with your new spa, that’s what it’s all about!
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
I got a fantastic deal on the Urban…
I got a fantastic deal on the Urban Cedar sport duo.
The delivery experience went extremely smoothly and the two engineers were extremely polite and helpful in explaining the chemical stuff and connecting to my WiFi.
The Tub is located 75 metres from the house and the connection is fine.
We had our first session 30 hours after installation and the tub was very efficient with the jets positions.
We would definately recommend this product.
7 april 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you for your great review!
We’re delighted to hear you’re pleased with your Sport Duo and that everything from delivery to setup went smoothly. It’s especially good to know the team took the time to walk you through the chemicals and WiFi setup, as support is a key part of the experience.
Sounds like a perfect setup as well, even at 75 metres from the house! And getting your first session in so quickly is always a bonus.
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need any advice or assistance, we’re always here to help.
Enjoy your hot tub!
Kindest Regards,
Jack
Antwoord van Urban Cedar Hot Tubs
Thank you for your review!
We’re really pleased to hear you found our service superb, that’s exactly what we aim for.
We appreciate your support of Urban Cedar Hot Tubs and are always here if you need anything in the future.
Kindest Regards,
Jack
Fantastic experience!
Fantastic experience from start to finish. All staff members were super helpful - delivery was easy to arrange and installation went very smoothly with great support and advice throughout. The hot tub is brilliant - very happy!
25 maart 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you for such a fantastic review!
We’re really pleased to hear you had a great experience from start to finish. It’s important to us that everything, from arranging delivery to installation, runs as smoothly as possible, so it’s great to know the team’s support and advice made a difference.
Even better to hear you’re loving the hot tub!
We truly appreciate your feedback and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
Urban Cedar delivered our beautiful hot…
Urban Cedar delivered our beautiful hot tub yesterday. Bright it down and got it into position no problem. Fully explained the process and how to get it going once we get it wired in. We have just got it to temperature today and look forward to using it! Great service, highly recommend.
17 maart 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Thank you so much for your kind review!
We’re delighted to hear your hot tub was delivered smoothly and positioned without any issues. It’s great to know the team took the time to clearly explain everything so you feel confident getting set up.
Now that it’s up to temperature, the best part begins. We hope you have many relaxing and enjoyable moments in it!
We really appreciate your recommendation and your support of Urban Cedar Hot Tubs. If you ever need anything, we’re always here to help.
Kindest Regards,
Jack
I have been a customer of Urban Cedar…
I have been a customer of Urban Cedar hot tubs now for around eight years since purchasing our tub. I have nothing but praise for Antony and his team. Every time I have had to contact them with various trivial questions or problems they have responded immediately and either sent an engineer if a more serious problem or answered my concerns. I have had different staff members over the years and ALWAYS had good experiences. I would recommend 💯.
13 maart 2026
Review zonder uitnodiging
Antwoord van Urban Cedar Hot Tubs
Linda, thank you so much for your continued support over the past eight years. It really means a lot to all of us at Urban Cedar Hot Tubs.
We’re delighted to hear that you’ve consistently had positive experiences with Antony and the wider team. Providing prompt, helpful support. Whether it’s a quick question or something more involved, that's exactly what we strive for, so it’s great to know that’s been reflected in your experience over the years.
Your recommendation is hugely appreciated, and we’re always here if you need anything in the future.
Thanks again for your kind words!
Kindest Regards,
Jack
Fairly positive experience but a shame…
Fairly positive experience but a shame about the end.
We had a few minor communication issues and a very late request for access details from their side (just one week before delivery was due) which resulted in a slightly different access route. But Urban Cedar were very kind and accommodating when I asked to change to the round design tub (due to not being able to put the square one where I had originally envisioned). For this, I was extremely grateful, although I was then persuaded to spend some extra money on the metal bands. I have to say I don’t regret this!
However, I was then phoned by the MD and told that I would be charged ‘an unusual access fee’ on top of the standard £395 that I’d already paid unless I tipped the delivery drivers with a set stipulated amount. On the day, I did tip the delivery drivers albeit a slightly smaller amount, owing to the fact that I was aware I’d already paid £395 for the service.
The following day, I received quite a passive aggressive email asking me why I’d only tipped what I had and not the amount I’d been ‘advised’.
As one previous reviewer very accurately said, unfortunately it all felt ‘deliberately confusing and money driven’.
The hot tub is beautiful though and I’m so far very happy with my purchase.
15 oktober 2025
Review zonder uitnodiging
Best hot tub company in the land!
From start to finish this company was exceptional. I had 2 really professional lads turn up on the day and they had a really difficult job to do - access was really difficult. They went above and beyond to get the tub in and they left no trace of damage. Couldn't recommend this company more highly, it was a level of customer service i've not experienced in years. Its a family run company and you can tell, they really care about their customers and the products, we were in safe hands. Thank you very much to the two lads called Jack for their amazing professionalism. 11 out of 10!
17 juli 2025
Review zonder uitnodiging
I ordered the Urban Cedar Sport Classic…
I ordered the Urban Cedar Sport Classic WiFi Square Hot Tub Package, as clearly stated in both the sales confirmation and contract. Despite this, the WiFi feature was missing, and I was later told it wasn’t included—then asked to pay extra. They claimed we had verbally agreed to exclude it, which simply isn’t true.
The Managing Director’s tone was aggressive when I raised the issue, and communication overall was frustrating—duplicate questions about delivery and a push to add extra charges, such as an unjustified "non-standard delivery" fee.
This experience felt deliberately confusing and money-driven. I wouldn’t recommend Urban Cedar to anyone looking for clear, honest service.
23 mei 2025
Review zonder uitnodiging
Excellent service and product
From start to finish the communication with the company has been fantastic. I was kept updated on the delivery status and on installation day the team turned up on time and were polite, friendly and professional. They made sure I had no doubts about the running and maintenance of the tub. The hot tub itself is excellent quality and looks amazing.
24 juni 2021
Review zonder uitnodiging
Great company
Great company. Have had our hot tub for three months and wouldn’t be without it. Beautifully designed and manufactured and excellent service from Urban Cedar. Wouldn’t hesitate to recommend.
22 januari 2021
Review zonder uitnodiging
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