Urban Pet Shop Reviews 

Antwoord van Urban Pet Shop

Een dag geleden

Hi, thank you so much for your wonderful review — this has absolutely made my day! 😊🐾 I'm so pleased the raised bowls are working perfectly for your young dog and that the cooling mat is doing its job — they're two of my personal favourites! Thank you so much for choosing Urban Pet Shop, it truly means the world to me. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

3 dagen geleden

Hi, thank you so much for your wonderful review — this has absolutely made my day! 😊🐾 I'm so thrilled to hear everything is going well and I really hope your pet is loving their new purchase! Thank you so much for choosing Urban Pet Shop — it truly means the world to me. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

5 dagen geleden

Hi, thank you so much for your lovely review — so pleased the product was exactly as described and I hope your pet absolutely loves it! 😊🐾 Thank you for choosing Urban Pet Shop — it means the world. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

6 dagen geleden

Oh my goodness, this has absolutely made my day — thank you so much for taking the time to leave such a kind and generous review! 🥹💛 I'm so sorry the product wasn't quite right for you, but knowing that you felt looked after and valued truly means the world to me. That is exactly what Urban Pet Shop is all about. I cannot wait to welcome you back and I hope next time we find you the perfect product for your pet! Thank you again — you've put the biggest smile on my face. 🐾💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

6 dagen geleden

Hi, thank you for taking the time to leave a review and I'm truly sorry to hear you're so disappointed with your purchase — this is absolutely not the experience I want for any of my customers and I'm sorry we fell so far short of your expectations on this occasion. 😔💛 Please get in touch with me directly at admin@urbanpetshop.co.uk and if there is anything I can do to help I will be happy to do so. — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

14 aug 2026

Hi, thank you so much for your lovely review — this has really made my day! 😊🐾 So pleased the delivery was quick and that you're happy with the product — I hope your pet absolutely loves it! Thank you for choosing Urban Pet Shop, it means the world. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

13 aug 2026

Hi, thank you so much for your review! 😊🐾 Always a lovely surprise when something exceeds expectations — I hope your pet is enjoying it! Thank you for choosing Urban Pet Shop, it means the world. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

13 aug 2026

Hi, thank you so much for taking the time to leave such detailed feedback — I really do appreciate it and I want to be genuinely honest with you in my response. 💛

You're absolutely right and I hear you completely. While our delivery timeframe and shipping origin are referenced at checkout, I understand that this wasn't clear enough for you and I'm truly sorry for the disappointment and frustration that caused.

Transparency is something I care deeply about and your feedback has reminded me that I can always do more to make this clearer upfront. I'm sorry we fell short of your expectations on this occasion and I'm grateful you took the time to share this so honestly. I hope in time you might give us another chance to do better. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

13 aug 2026

Hi, thank you so much for your lovely review — this has absolutely made my day! 😊🐾 I'm so pleased the cooling mats arrived quickly and that you're happy with them — I hope your pet loves them as much as I do! Thank you for choosing Urban Pet Shop, it truly means the world. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

13 aug 2026

Hi, thank you for taking the time to leave a review and I'm really sorry to hear the follow up emails were too frequent — that's completely fair feedback and I sincerely apologise for the poor experience. I'd never want any of my customers to feel overwhelmed and I'll take this on board straight away. I'm sorry we've lost you as a customer and I genuinely hope we might get the chance to make it up to you in the future. 💛 — Sarah, Urban Pet Shop

Antwoord van Urban Pet Shop

30 jul 2026

Wow, thank you so much for this wonderful review — it's genuinely made my day! 😊🐾

I'm so pleased to hear you're happy with both the cooling mat and the GPS collar — they're two of my personal favourites and it's lovely to know they're going down well! It was an absolute pleasure helping you with your questions about the collar — that's exactly what we're here for. 💛

We can't wait to welcome you back — your dog is very lucky to have such a caring owner! 🐶

Warmest wishes,
Sarah — The Urban Pet Shop Team

Antwoord van Urban Pet Shop

29 jul 2026

Hi, thank you for taking the time to leave a review — I'm really sorry your experience didn't meet your expectations. 💛

We take all feedback seriously, and I'm genuinely disappointed to hear you felt let down by the quality and delivery time. This isn't the experience we want for any of our customers, and I'd love the opportunity to make this right for you.

If you'd like to get in touch directly at admin@urbanpetshop.co.uk, I'll personally look into this and do everything I can to resolve it.

Warmest wishes,
Sarah — The Urban Pet Shop Team