I have been ordering from them over a year now and have never been left down, order always arrived on time great customer service always have answered my calls and I always get an extra juice free. Ca... Toon meer
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Finally got tracking information after 4 emails sent to them asking for it. Ordering for a second time, parcels are coming within 2-3 weeks to my country, but the customer service is very poor here...... Toon meer
If I could of give no stars I would of done. Been going round in circles for ages trying to place an order but doesn't give the option of entering any payment details. It's meant to be in London but... Toon meer
I went to the Albany store for my first time ever, the day before the Covid-19 lockdown to stock up on some new juice. The staff there were so lovely, helpful & informative. The juice flavour I was... Toon meer
3,5
Gemiddeld
92 reviews
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No answers on email or chat
No answers on email or chat. Didn't get anything. Think it's fraud. I try to get my money back from my credit card company.
22 april 2021
Review zonder uitnodiging
Antwoord van Urban Vape Store
Your Parcel Delivered via Royal Mail Tracked Service. We have already provided you Delivery Proof. you can contact us @ info@urbanvape.store or our online Chat anytime for further information.
I’m very happy with my order
6 april 2021
Con artists
Product never arrived - no customer service to ask what is going on or even ask for a refund. Total con!
Edit: on the reply: I have never recieved an email and I have checked spam - nothing. Please check the email address sent to
5 april 2021
Antwoord van Urban Vape Store
Hi Cameron Scott, We have already tried to contact you via Email . According to our record your order has been delivered to your address via YODEL Tracking Service. Please check your email so we can sort this issue.
Can you please contact us @ info@urbanvape.store
We can surely help you.
Regards
UrbanVape.Store
This company is a scam
This company is a scam - I ordered coils from them and they have never arrived. All emails and messages are ignored and their phones disconnected. Spoke to the courier who confirmed they never did recieve a parcel for my address (several days after it was "dispatched"). The only thing Urban Vape Store is good for is stealing!
30 maart 2021
Review zonder uitnodiging
Antwoord van Urban Vape Store
We have already contacted you. Please send us email at info@urbanvape.store
to solve your issue.
Regards
Urbanvape.store
Received wrong items
Received wrong items, told correct items would be sent, not received and now ignoring messages! Avoid!
Messaged as per your reply and yet again just ignored!
13 maart 2021
Review zonder uitnodiging
Antwoord van Urban Vape Store
Can you please contact us via info@urbanvape.store
We are sure we have sent you Replacement
Regards
Urbanvape.store
Good
Finally got tracking information after 4 emails sent to them asking for it. Ordering for a second time, parcels are coming within 2-3 weeks to my country, but the customer service is very poor here... no complaints about the products tho, everything is great.
1 maart 2021
Slow
Ordered vape juice about 5 days ago. Had no shipping info, tracking number or anything. Bit slow but sure the vape will be nice when it eventually comes 🙄
20 februari 2021
Ordered from urbanvape shop
Ordered from urbanvape shop , paid 48h delivery , 6 days latter email coming frue , order ready 🤔 , not raplaying to emails emails ,
19 februari 2021
Antwoord van Urban Vape Store
Can you please contact us via info@urbanvape.store we can surely help you.
Regards
Urbanvape.store
Fast delivery and clear and fast…
Fast delivery and clear and fast communication ! Loved it and will buy again
4 februari 2021
SCAMMERS Product never came
Product never came. Ignored all my emails and phone calls. Watch out for these SCAMMERS. Use grey haze vape instead, they do free next day delivery, are quick to reply and keep you updated.
3 februari 2021
Review zonder uitnodiging
Great shipping! LEGIT!
Great shipping! First I taught it was a scam but IT IS LEGIT! At least my order was. Im happy, it took like 5 days, the usual and they responded every email i sent. I ordered SALT Switch Lush ice and banana ice. Great flavors and legit vapes.
29 januari 2021
Liked this product 😊👌
22 januari 2021
The disposable vap pen is perfect
The disposable vap pen is perfect. Pleasant flavours. Tried vap pens before but gave up as liquids always leaked or needed charging. Been using these two weeks now and haven’t gone back to cigarettes. So very happy
19 januari 2021
Dont use this sitee
do not shop here slow custom service still havent got tracking and its been 5 days.
6 januari 2021
Missing order
My order is missing since December 2020, no one is responding to my emails anymore, and the only one reply I ever get after complaining that my parcel never reached my, was "you don't need to worry at all".. What does it mean??? I asked for a full refund, never get the answer back.. Highly recommending to choose any other vape store, because this one is very dissapointing !!!!! And I was a returning customer, sadly never buying from here ever again!
5 januari 2021
Top experience
30 december 2020
Still waiting for my delivery.
19 december 2020
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