Urns UK Ltd Reviews 2.969

Although it took time to get

Excellent service and always very helpful.
Would definitely recommend urns uk Ltd

The urn its self was beautiful however it the box it arrived in was covered in mould

It is perfect i can't say more

Beautiful piece, was just what we wanted. Also arrived within a couple of days. 100% recommend this place.

we purchased 2 Urns for a customer Day at the races and Cricket urn The customer was delighted with both of them. the delivery time was also very quick.

Beautiful product. Fast delivery

A fantastic Urn that my dad would have loved. Great quality and delivered quickly and extremely well packaged.

My husband’s urn was delivered damaged, I was asked to send pictures last week and haven’t heard anything back, at what is already a very difficult time this is very disappointing

I received 3 faulty urns.
I called the company 3 times and left voicemails. They did not respond.
I then emailed them 5 times. They again never responded.
I want to return these urns for a full refund.
As the comoany did not respond to me reaching out to them, I have had to refer the situation to my bank for a 'chargeback' service.
Urns UK have made a very sad, emotional time so much worse due to their unacceptable lack of service.
Beware!

If I could score a zero I would.
Where do I start. After sadly loosing my 13 week old puppy I purchased an urn, it arrived in terrible condition various paint defects. After chasing them I finally spoke to someone and they agreed to send another out. Finally another week and my order is at a stand still in Swansea because they’d put the wrong postcode on.
Fastforward and my second urn has arrived and it’s a totally different size (smaller) to the one I ordered.
So whilst grieving for my puppy I’ve had nothing but chasing and keep getting let down by these people for over 2 weeks now and still it’s not resolved as I still have an urn that I didn’t order and is too small.
My hearts broken right now I did not need this fight to get why I paid for and expected. Avoid at all costs!!!!!!!!

Great choice, fast delivery, amazing price and great quality. Can’t fault them.

Delivery was supposedly sent next day delivery on 26th September. It is now 7th October and has not been delivered. This means I won’t have it when needed.

it was an excellent experience looking and choosing an urn for my wife who has recently passed away the one I picked just stuck out and I knew it was the one she would love overall I would definitely shop here again from ordering to delivery was easy and quick thanks to everyone who put my order together

This urn is truly beautiful! Such a lovely shape and colour. It is very attractive especially when lit up with a tee light. Looks so lovely on my hearth.

Lovely product, excellent service

DO NOT ORDER FROM HERE!! I purchased my baby boys urn from them and within a year it had tarnished and had begun to peel. I have tried to contact them numerous times via telephone on hold for 5 minutes and then the phone cuts off, emails haven’t been responded to. I was successful in getting through on the phone once to be told they had received my email and I requested that the person I spoke to put all we had discussed into an email but still no reply. I am absolutely disgusted with the service from yourselves! You should be ashamed, at such heartbreaking times families shouldn’t have to deal with such heartless treatment from a company that claims to be a family run business that values and supports families. This couldn’t be further from the truth!!! This urn was meant to be my baby boys final resting place and I am now going to have to move him to a new urn. DO BETTER families are already heartbroken and your poor customer service and care adds unnecessary heartache to such a difficult time

Fast delivery beautiful product thank you

Not used the sea urn yet, but it arrived very quickly and looks very well made.

Really pleased with the Urn it’s just lovely