I am appalled by DUSK’s response to a dangerous product failure. My Windsor Ottoman bed frame (Order #S23728725) suffered a structural collapse/buckling after only 6 weeks. DUSK admitted in an email... Toon meer
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I have ordered furniture about two weeks ago and paid in full . At the time of purchase all items were in stock. Although there was no delivery since. I have tried to call them but lines are closed w... Toon meer
Dear Customer Service team, I am writing to formally escalate a complaint regarding my ongoing delivery issue, which has now been unresolved for a full month. Despite multiple assurances,... Toon meer
have never dealt with such a frustrating and poorly run company. I purchased two sideboards — one arrived with parts missing, making it completely unusable. That alone is unacceptable, b... Toon meer
1,6
Zeer slecht
401 reviews
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Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Only gave one star because it won’t let…
Only gave one star because it won’t let me leave none over six weeks for a duvet set. Taken my money on the 8th December numerous emails to dusk to receive automated answers
Horrendous company. Either deliver or refund me
28 januari 2025
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Plwase please do not order from this…
Plwase please do not order from this company. I dont know who they employ in the warehouse but u dont get your goods . And they have the cheek to say u owe them money
Phonelines have not been unavail for weeks now
Company gone downhill . Do not order you wont get your goods if you do its in dribs and drabs
I have sent you the details . Please deal with this asap . Thanks
17 januari 2025
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Not delivered and non-responsive customer service
Not despatched despite being marked as sent. Customer service is email only and still non-responsive after several days. Avoid.
17 januari 2025
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Utter Joke of a company!!
Utter Joke of a company!!
I don't want to have to do this but I'm hoping it's the only way someone will contact me about my order!
I placed a very large order with Dusk in December 2024.
The company stated the bed and mattress would be delivered on 27/12/2024!
We had a time confirmed for the delivery.
When the delivery company arrived we confirmed that the 2 boxes were all the parts that were required, the company agreed this
We then got rid of our old bed as the new one allegedly was delivered.
When opening the box that night to put our new bed together, we find that we are missing HALF OF THE PARTS and therefore could not put the bed together!!!
Not only this but the mattress they have given to us had
MOULD stains on it!!
This is utterly disgusting & disgraceful !!
We have not been able to get in contact with anyone since 6/01/25 where they told us the issues would be resolved in 48
hours
NO ONE HAS CONTACTED US,and all phone lines continue to be closed!! We have sent 4 emails with no response to anything!
DO NOT USE 6dusk.com !! BOYCOTT this fraudulent company
30 december 2024
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are so sorry to hear about the issues you have been experiencing with your recent DUSK order. Please be assured we will do everything we can to put this right.
So we can look into this further, please could you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for all your ongoing patience in the matter.
Kind regards,
DUSK Resolution Team
Terrible service
Terrible service. Avoid. I received an email that it shipped and should be here in 5-7 days. It's been over a week and my usps tracking info says that they haven't received the package to ship. I've sent an email requesting an update. They say they've turned off their phones due to high volume. And can't return my message for a few working days. Please avoid!
13 januari 2025
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Great product and super fast shipping
Great product and super fast shipping. Also great price!
6 januari 2025
Antwoord van Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Not happy took over 2 week to receive…
Not happy took over 2 week to receive order then trouble with Evri. Then part of my order missing which now says getting ready to pack. So it will probably be another couple of weeks.no reply after I have emailed, now they saying I need to email a different department joke!!!
17 januari 2025
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
We are sorry to hear you are dissatisfied with your recent DUSK experience. This does not sound like our usual standard, we will do everything we can to put this right.
So we may look into this further, please may I ask you provide us with your order or contact details, as we would really like to resolve this for you. A request has been sent through to you on Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
Would not purchase again
I like the material and texture of the duvet cover, however, I am disappointed that it lacks the string inside of it to attach to the duvet. This makes it extra difficult to keep everything in place, at times making the duvet slide down. I would not purchase this item again.
9 december 2024
Antwoord van Dusk
Hello,
Thank you for taking the time to leave your review with us.
We are so sorry to hear about the disappointment that has been caused with your DUSK duvet cover.
Unfortunately, our duvet covers do not include strings inside to attach the cover to the duvet. We are so sorry if this was not clear on our website and had been overlooked.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I haven't received my package
1-6-25
I haven't received my package. I put in my order almost a month ago and received a notification that my order shipped more than a week ago. I was understanding since it was the end of the year/holiday season, but this is disappointing at this point.
1-29-25
I received my package a few weeks back and I'm the products themselves are great.
1 ⭐️ wait time
4.5⭐️⭐️⭐️⭐️ product quality
6 januari 2025
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that your order was delivered to you on 17/1/25, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
I’ve always been pleased with your…
I’ve always been pleased with your products once I receive them after a loooooong wait! Your shipping method or timelines needs to be improved. I placed my order 2 weeks ago and still waiting for it to be shipped out..
6 januari 2025
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK orders.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I ordered a bed for my daughter the…
I ordered a bed for my daughter the beginning of November, delivery date the end of November, then the delivery date change to today Wednesday, now saying Saturday, my daughter has been sleeping on a mattress on the floor for months, how can your shipping be so bad, you’ve had My money and we’ve had no bed and it’s now January, my husband also ordered from you but managed to cancel and get a refund, since ordered from another company that has already delivered, my advice to anyone is DO NOT ORDER from this company
8 januari 2025
Review zonder uitnodiging
Antwoord van Dusk
Hello,
Thank you for taking the time to leave a review with us.
I am sorry to hear you are dissatisfied with your recent DUSK experience. I can assure you this does not sound like our usual standard, and I will do everything I can to put this right.
So I may look into this further, please may I ask you provide me with your order or contact details, as I would really like to resolve this for you. I've just popped a request to you through Trustpilot.
Thank you for your patience and understanding.
Kind regards,
DUSK Resolution Team
I requested 2 Dover cover sets and 2…
I requested 2 Dover cover sets and 2 pillowcase sets and received only 1 Dover cover sets 3 pillowcase sets. I sent an email with proof of photo and was sent an email stating that someone would be contacting me with a duration of (5-7 business days) and I am still waiting to hear back.
23 december 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
The absolute worst shipping department
The absolute worst shipping department. UPS is still waiting for the product. So far this has happened every time.
26 december 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
I haven’t received my product
I haven’t received my product. Nobody has told me when it will ship. You don’t have a phone number to contact you. When will I even get my order? I think I just want to cancel and receive a refund.
27 december 2024
Antwoord van Dusk
Hello,
I’m truly sorry to hear about the experience you’ve had with your recent DUSK order.
Please rest assured that this falls short of the high standard of service we strive to provide. At DUSK, our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case.
We take your feedback very seriously. Our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Having taken a look into the details, we have noticed that the order has been marked as delivered to the address against the order on 21/12/24.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
The team was very responsive to a…
The team was very responsive to a missing shipment. The items ordered were exactly what I hoped they would be.
18 december 2024
Antwoord van Dusk
Hi there!
Thank you so much for taking the time to leave us a five-star review.
We really appreciate your feedback and are glad that you’ve enjoyed your DUSK experience.
If you need anything in future, please make sure you contact us – We would love to help 😊
Love from,
DUSK Resolution Team ❤
Delayed Shipping time
I ordered a duvet cover on December 22nd. And it is now December 30th. I am tracking the package on the Shop app and it hasn’t even shipped yet. There was no estimated shipping time when I initially ordered the set. I am really disappointed. Shipping time should be clearly displayed before customers go to purchase.
23 december 2024
Antwoord van Dusk
Hello,
We are very sorry to learn of the experience you have had with your recent DUSK order.
We deeply regret that your recent interaction with our services did not meet your expectations. Please know that we take your feedback seriously.
Whilst we are glad to see that you have now received your order, we would like to sincerely apologise for all the stress and inconvenience caused leading up to this point.
Please be assured, your feedback has been raised with the relevant team to ensure we are continually improving our products and services.
If there is anything further we can assist with to help restore your faith in the quality of our service, please do let us know and we will do what we can to help.
Kind regards,
DUSK Resolution Team
Ordered queen size sheets and blanket…
Ordered queen size sheets and blanket cover, nothing fits, they sent me full size sheets or idk, waste of money
4 december 2024
Antwoord van Dusk
Hello,
We are truly sorry to hear about the experience you’ve had with your recent DUSK order.
Having taken a closer look into your order, we have noticed that you ordered a queen sized duvet cover and a twin sized fitted sheet. We are so sorry to hear that these were not the items you were expecting to receive.
We take your feedback very seriously and want to ensure you definitely have the correct items ordered, so our team will take a closer look into this and contact you shortly with the relevant details.
Kind regards,
DUSK Resolution Team
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