The order got here on time and intact, as always. I appreciate that they seem to have sales often and that the sales can still pertain to items that already have a bit of a price reduction. With the m... Toon meer
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Lees wat reviewers zeggen
Shopping at USA Gundam Store was a very positive experience. The paints I ordered, which were impossible to find at local hobby shops as they are mainly in Japan, were shipped very quickly and package... Toon meer
I have ordered around 20 different models and they are nicely packed and quickly shipped. One of the best model kits sellers in the US. Also customer service is fantastic helped me fix my shipping add... Toon meer
They always have a great selection and fantastic customer experience. Awhile back i purchased the baphomet 3rd party kit and took a bit to get to opening the box only to find 2 pieces that were sever... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contactgegevens
Verenigde Staten
- usagundamstore.com
4,8
Uitstekend
3K reviews
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Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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The kit is not 1:100 scale as…
The kit is not 1:100 scale as advertised. USA Gundam Store would not cover the return shipping cost. Very disappointing.
19 oktober 2026
Antwoord van usagundamstore.com
Hi there YMC!
Thank you for reaching out and taking the time to share your feedback with us. I went ahead and reviewed the correspondence with our support team, along with the product listing for the GuaiGuai Models 01 1/100 MSM-04 Acguy (Thunderbolt Ver.) Twin Pack Model Kit.
Upon review, I confirmed that the product listing reflects the sizing information provided by the manufacturer. As our support team previously explained, third-party model kits may follow different sizing conventions than kits from other manufacturers, such as Bandai. As a result, there can sometimes be differences in overall dimensions and proportions between kits listed at the same scale.
We understand that these differences may be disappointing if the product doesn't meet your expectations. However, since the listing accurately reflects the manufacturer's specifications, we are unable to cover return shipping costs in this situation. If you decide you would prefer to return the item, you would be responsible for the return shipping expenses to receive a refund, in accordance with our return policy.
If you have any additional questions or need further assistance with your purchase, please don't hesitate to reach out. We're always happy to help!
Thank you for your understanding.
Product pre orders are not their forte
Been a USAGS customer years before the Pandemic erupted. Had better communication, feedback and delivery ETAs those days, years passed and so is their service and commitment
4 juni 2026
Antwoord van usagundamstore.com
Hi there M. Batitis!
Thank you so much for taking the time to share your valuable feedback with us! We truly appreciate hearing from our customers, as your input helps us identify areas where we can improve and provide a better overall experience.
At USA Gundam Store, we are committed to continually improving the customer experience. We understand that our preorder system and communication regarding estimated arrival dates have been areas of frustration for some customers, and we want you to know that we're actively working to address these concerns.
We've recently rolled out several website updates designed to improve preorder transparency, including our new Arrival Tracker and enhanced product sorting features. We invite you to learn more about these updates and the steps we're taking to improve preorder communication here:
https://www.usagundamstore.com/blogs/usa-gundam-blog/website-updates-new-arrival-tracker-sorting-updates-and-more
We recognize that there's always room for improvement, and we're committed to finding ways to keep our customers better informed throughout the preorder process.
As always, if you have any questions or concerns about your order, or if you'd simply like an update, please don't hesitate to reach out to our support team at support@usags.com. We're always happy to help!
Thank you again for your feedback and for being part of the USA Gundam Store community!
Great thoughtful packaging for fragile…
Great thoughtful packaging for fragile products
8 oktober 2026
Shipping was right on time
Shipping was right on time. The model kit was packaged in good condition. Would buy from this store next time.
15 oktober 2026
Loved the motot nuclear kits i bought
Loved the motot nuclear kits i bought, the metal frames i got im mixed on but overall a amazing shipping experiance. I will be buying from them again
16 oktober 2026
Every purchase has arrived with extreme…
Every purchase has arrived with extreme care to packaging. I don’t always build right away so it’s great to have damn near perfect display boxes until then.
16 oktober 2026
Great experience as always
Great experience as always. Delivered quickly and everything was included
8 oktober 2026
Fast delivery
They delivered faster than we thought and I and my son can't wait to build our kits.
9 oktober 2026
I appreciate USAGS reliability
I appreciate that USAGS reliably provides emails confirming my order, notifying me when the item ships, and provides tracking information detailing the expected delivery date. USAGS is one of my preferred sellers when the manufacturer (Bandai, Good Smile Company, or Kotobukiya) have sold out a collectable that I want.
2 oktober 2026
Great!
Found everything I needed and in general a great place for Gunpla and other plastic models.
9 oktober 2026
Order In-era model kits
Order arrived fast and in good condition. Im excited to build the new kit from In-era. Highly recommended to buy all In-era kit because of the quality and design is on par with Bandai kit.
9 oktober 2026
Orders are shipped immediately and are…
Orders are shipped immediately and are packaged well. Great to do business with.
8 oktober 2026
Shipped same day as ordered!
16 oktober 2026
Well my orders always are shipped fast…
Well my orders always are shipped fast and accurately. Plus they always have stock I can not find anywhere near me.
9 oktober 2026
Love working with these guys definitely…
Love working with these guys definitely one of the best in the gunplay community.
16 oktober 2026
Had what I needed that was easy to find…
Had what I needed that was easy to find on the site, shipping cost was fair and delivery was very good. Their service and stocking keep me coming back. Keep up the good work 👏
16 oktober 2026
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