I had never heard of the website so I was very skeptical of ordering at first. Add to that I was ordering an expensive third part so I was all in my feels about it. But they shipped my order super fas... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Shopping at USA Gundam Store was a very positive experience. The paints I ordered, which were impossible to find at local hobby shops as they are mainly in Japan, were shipped very quickly and package... Toon meer
The order got here on time and intact, as always. I appreciate that they seem to have sales often and that the sales can still pertain to items that already have a bit of a price reduction. With the m... Toon meer
I have ordered around 20 different models and they are nicely packed and quickly shipped. One of the best model kits sellers in the US. Also customer service is fantastic helped me fix my shipping add... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.
Contactgegevens
Verenigde Staten
- usagundamstore.com
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Company alway on time great price…
Company alway on time great price wonderful customer service and love special treat in box and person signing it make feel like really care keep it up guys.
6 oktober 2026
Fun item to put together 😄.
It came as advertised great from seller and on time. Also in great condition 😁.
6 oktober 2026
A good buying experience! A+++++
Item arrived in a reasonable time. Shipped via Amazon which was a surprise, but is as described. Thank you!
29 september 2026
I recently bought Baki Model Kit and…
I recently bought Baki Model Kit and the box came with damage and the inside souveneirs that came with, also got damage and I tried telling but it was of no help, and sadly well i will not display that part of the Kit :(
29 september 2026
Antwoord van usagundamstore.com
Hi Daniel!
Thank you for reaching out to us regarding the damage to the box. I took a look at your order and the correspondence with our support team, and I can see that you requested a replacement for an interior cardboard piece.
Unfortunately, the manufacturer does not offer replacement parts for cardboard components within the packaging. Additionally, the damage to the box does not fall under the definition of damage covered by our policies, which you can review here: https://www.usagundamstore.com/pages/policies-1.
That said, if you are unhappy with your purchase, we would be more than happy to assist you with a return. Please contact our team at support@usags.com to initiate a return request. Once we receive the unopened product back, we can arrange to send you a replacement.
We appreciate your understanding and look forward to assisting you!
Awesome shop!
A safe place to get not just Gundam kits, but wonderful add on kits for them too! My order arrived exactly as wanted, and with reasonable prices too!
6 oktober 2026
Availability and price ranges have been…
Availability and price ranges have been good so far. Yet I did run into some late deliveries that went beyond the expected dates. Otherwise it has been a good option for buying kits and tools.
29 september 2026
Discounts on popular stuff?!
Appreciate that the sales they have make kits much more accessible. And aren't against discounting even very popular kits. Delivery was ok, the actual model box itself came slightly damaged, but not horrendous.
5 oktober 2026
Delivered kit as promise with excellent…
Delivered kit as promise with excellent notification.
5 oktober 2026
Excellent selection or model kits and…
Excellent selection or model kits and very fairly priced. Will purchase from again!
5 oktober 2026
wonderful customer support
Had an issue pop up, that was fully unknown with no fault to anyone, and they were able to have it sorted out within a few emails. Lovely !
5 oktober 2026
Garbage site that lies about its…
Garbage site that lies about its delivery times then pretends not to know what they said. They use amazon basic shipping now, and its completely garbage. Got my order in damaged condition.
5 oktober 2026
Antwoord van usagundamstore.com
Hi Ren,
Thank you for reaching out and sharing your feedback. I took the time to review your order and your correspondence with our support team.
Upon review, I confirmed that your order was processed in less than 12 hours, which is well within our posted estimated processing timeframe outlined on our Domestic Shipping page here: https://www.usagundamstore.com/pages/domestic-shipping
Our support team provided accurate information regarding your order and offered alternatives for future purchases if you require expedited shipping beyond our standard flat-rate options. We strive to be transparent with our customers, and we do not intentionally mislead or misinform anyone. Unfortunately, once a package has been handed over to our shipping carrier, we have limited control over its transit time. At that point, we can only provide the carrier's estimated delivery timeframe and tracking updates.
I also noticed that we have not received any communication from you regarding damage to your product. If your item arrived damaged, we would be more than happy to review the issue and assist you. Please contact us at support@usags.com with photos of the damage to both the product and its packaging so our team can properly assess the situation.
We appreciate your feedback and look forward to the opportunity to assist you.
The delivery time and pricing was good
The delivery time and pricing was good. The only issue is that more accurate communication on the shipment could be a little more accurate if possible but it's not bad enough to be a deal breaker.
5 oktober 2026
Great inventory
Great inventory, even better customer service! Every kit I have received has been exactly as expected. I even got a kit with a missing piece on a runner and USAGS sent me a replacement. Above and beyond
5 oktober 2026
The ordering process was quick and…
The ordering process was quick and easy. Plus they helped me out with a delivery issue.
5 oktober 2026
Email response time is great
A quick email response is great! The only issue is that the phone line is almost never answered.
5 oktober 2026
Beargguy 🩵
I love the beargguy selection and the safe shipping. Ive never had an issue and it was speedy and quick. Honestly I never have any doubts about how im getting the model kits as I know yall package them perfectly. Thank you again!
5 oktober 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.