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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Very bad service after buying a mobile there was problem in the mobile I sent back repare 15 days no any replay

Beoordeeld met 1 van de 5 sterren

Extremely disappointed with UsedPanda. I purchased an iPhone 14 Pro Max, and after some time the screen turned pink and stopped working. I was forced to pay additional charges for repair since it w... Toon meer

Beoordeeld met 1 van de 5 sterren

My order 53981 now 7 days , still not received, keep calling their contact no, but those people can't give any information about the delivery, ordered iPhone 14 pro max. Shows the delivery in 2 days... Toon meer

Beoordeeld met 4 van de 5 sterren

I recently bought a Google pixel 9 pro in a pre-owned excellent condition and I'm happy with what I've got. It has minimal scratches which you barely notice. Good job. Just improve your delivery up... Toon meer

Bedrijfsgegevens

  1. Online marktplaats

Geschreven door het bedrijf

We are a trusted e-commerce platform dealing in used items like mobiles, laptops, tablets and other electronic devices. Our services bring peace of mind to the customers by providing trusted products with extended warranty and different modes of payments. All devices comes with 1 year warranty. 10 days free return Incase find any fault or change your mind. Find the best and authentic pre-owned Apple, Samsung, OnePlus devices only from usedpanda.com


Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

49 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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2,0

Alle reviews

(49)

7 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I ordered a tablet from UsedPanda and…

I ordered a tablet from UsedPanda and couldn't be happier. The tablet arrived quickly, and the 1year warranty and 10-day full refund period made the purchase worry-free. Their customer service is the best I've encountered. I highly recommend UsedPanda for used electronics.

10 juli 2024
Beoordeeld met 5 van de 5 sterren

Fantastic option for buying used…

Fantastic option for buying used electronics. I bought a laptop from them, and it came with a 1-year warranty and a 10-day return policy. The delivery was swift, and the customer service team was incredibly helpful and responsive. I will definitely shop here again.

10 juli 2024
Beoordeeld met 5 van de 5 sterren

I recently purchased a used mobile from…

I recently purchased a used mobile from UsedPanda and was thoroughly impressed. The device came with a 1-year warranty and a 10-day full refund period, which provided great paece of mind. Delivery was exceptionally fast, and their customer service was top-notch. Highly recommended!

10 juli 2024
Beoordeeld met 5 van de 5 sterren

It's my first purchase on usedpanda

It's my first purchase on usedpanda. I always used to buy from Amazon. Bit I have a try to buy ipad pro 5 gen which was almost listed above 4000. I got the same in 2500 and almost like new. It's definitely a bargain deal and saved a money.
Highly satisfied and will definitely recommend to my family and friends.

29 mei 2024
Beoordeeld met 5 van de 5 sterren

Overall good experience with my laptop…

Overall good experience with my laptop purchase. The delivery took bit extra time but I am ok with it as long as the item is good. I am testing my laptop and hopefully al goes well. So far it’s good

29 mei 2024
Logo usedpanda

Antwoord van usedpanda

Thanks for your positive review. Please contact us on support@usedpanda.com incase if you need any support.

Beoordeeld met 5 van de 5 sterren

Genuinely amazing products

Genuinely amazing products . Peace of mind with guarantee and very responsive customer support

31 mei 2024
Logo usedpanda

Antwoord van usedpanda

Thanks for your positive review. Please contact us on support@usedpanda.com incase if you need any support.

Beoordeeld met 1 van de 5 sterren

I ordered a samsung z flip3 5g

I ordered a samsung z flip3 5g. Less than 1 month the phone is already showing it's defect and I sent it to their repair center. After 10 days of waiting if I didn't send an email on the 11th day, they will not tell me or inform me of what is going to happen. Nobody in their company cares about it. They are asking to proceed for the repair and told me that the problem is not for them to shoulder and they want me to pay for the materials/parts that needs to repair. If I don't pay they will send it back as it is and I need to pay for the delivery charge. They said that I am not allowed for refund because it is still under warranty. Is the LCD of used/refurbished phone only lasts for 1month? What is the use of 1 year warranty?

14 mei 2024
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Thank you for your message. As this is a used item, we cannot guarantee that it won’t encounter issues in the future. Please note that, according to our warranty policy, the LCD is not covered, as it is a sensitive part and its faults can be difficult to diagnose.

However, we do offer an additional coverage option for 200 AED, which includes comprehensive protection for all parts, including the LCD.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Beoordeeld met 5 van de 5 sterren

Quality products and services

Recently, I upgraded my phone and opted for iphone 12 from UsedPanda. The services this site provides compelled to write this review. Their delivery timing was impeccable, and the customer service was friendly and accommodating. When I received the device, I was pleasantly surprised by its condition. I highly recommend UsedPanda for buying preloved phones and laptops, also I am looking forward to visit this again in future for phones and laptops.

11 april 2024
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Thanks for your positive review. Please contact us on support@usedpanda.com incase if you need any support.

Beoordeeld met 1 van de 5 sterren

I paid for Samsung s21 ultra 256gb

I paid for Samsung s21 ultra 256gb, when the phone arrived after 3day of order it had dust inside the camera lenses. I filed for a return and it took extra 4days before they came for the phone. Since 2weeks I have been calling, messaging, and emailing for my order and they just don't care because my money is already in their hands. Usedpanda has the worst service in the entire e-commerce company around. In fact they even told me in an email that I will be charged 50aed if I want a refund. Broad day stealing or will I call it rip off.

6 maart 2024
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Dear Sir, You asked us to provide a replacement for Ipone 12 Pro instead of the S21 Ultra. The package was misplaced by the courier which caused the delay. Later you asked for a full refund, and was issued to your account.
Kindly confirm here if you didn't receive it. We don't have an option for the attachment, otherwise, we could attach the transfer receipt for the readers

Beoordeeld met 1 van de 5 sterren

Please

Please, dear friends, do not buy anything from UsedPanda, they are scammers. I bought a phone, the phone was made of very poor materials... After 10 days of use, the phone broke and could not be returned, I wrote to technical support, they asked me to send 10 dollars, when I sent it they disappeared and began to be ignored. The crappiest dump ever....

8 februari 2024
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Dear sir, please share your order details, your review looks fake, we never deal in dollars. We are an authorized UAE-registered firm. how can we disappear?

Beoordeeld met 1 van de 5 sterren

Usedpanda return policy and customer supportis a fraud.

So i bought an S21samsung galaxy from this site, the first day i got it, when you put the charger, it blacks out. And you have to restart it again. I returned it and they told me it was ok. But i sent them a video for proof on what was happening. They told me my device had been checked and was working well. They updated the software and all, and they returned it and it started well until it did the same thing.. I raised the complaint but no o e replied to my messages. Until now. I asked if they could replace my device or even suggest any available devices and i would add money if need be.. But no response. I am truly desatisfied with this platform and i would not recommend anyone to buy from there.

1 januari 2024
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Dear Sir, Your case has been resolved and sent the replacement device

Beoordeeld met 5 van de 5 sterren

Used panda exceeded my expectations

Used pand exceeded my expectations.I was so scared and hesitant to buy something from this website as i have not heard there name before but was pleasantly surprised when i got my purchase plus they have a very good customer service i requested them to send my order a bit early and i got it very next day of placing my order .Highly recommend if you want to buy a good condition used item in reasonable price.

1 december 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought Pixel 6 pro

Bought Pixel 6 pro, and had issue with the display on the same day of receiving phone. Unofficial display provided in the phone, which was flickering and having multiple issues, request to return the phone. And returned it after troughly checking it for 2 days.

After returning the phone, there was not response from Used panda regarding the phone and they blocked me in WhatsApp.

I had shared video evidence of phone problem to them. But they rejected the return saying that there is no issue with the phone.

Communication with them is though, no transpency when it come to returning the order. They have policy of returning the phone is the buying is not satisfied. Still they return the phone to me without my consent.

Wish I could add screenshots and videos of conversation I had with Usedpanda.

28 november 2023
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Dear valued customer,

Upon thorough examination by our inspection team, your mobile device underwent a comprehensive review and was found to be in impeccable condition, exhibiting both waterproof capabilities and a pristine, brand-new state. During our assessment, we observed that the touch sensitivity enhancement setting was disabled, and the refresh rate was configured to the lowest setting.

We have reinstated the settings to their default values, resulting in your device operating as efficiently as a new mobile device. It's worth noting that your mobile possesses an exclusive color and model, and our supplier accepts returns solely in the event of a malfunction with the device.

We encourage you to utilize your mobile and kindly inform us of any concerns or issues. It still has a 1-year warranty on it. For further assistance, please don't hesitate to contact us at support@usedpanda.com. We're here to help.

Best regards,
UsedPanda Customer Service

Beoordeeld met 1 van de 5 sterren

اشتريت هاتف و وصلني لا يعمل وعندما…

اشتريت هاتف و وصلني لا يعمل وعندما استرجعته وطالبت بارجاع نقودي خصمو مني مبلغ 100 درهم .
حسبي الله ونعم الوكيل فيهم
لا انصح بالشراء من هذا الموقع نهائيا

4 september 2023
Review zonder uitnodiging
Logo usedpanda

Antwoord van usedpanda

Dear Sir,

We value all our customers, and we understand that when one customer is happy, they might tell their friends, and this can bring in even more customers. We have thousands of satisfied customers.

In your case, you bought a nearly new phone, the OnePlus 10 Pro. You returned it because you mentioned a problem with it. Our engineers checked the phone thoroughly, but they couldn't find any issues. As a result, we processed your refund within 7 days.

When customers return items without any problems, we have to charge them for the delivery and service costs. In your case, we offered to deduct only 50 AED from your refund, but you raised a complaint with the DED consumer service. The DED team listened to your concerns and checked the facts, and their decision was not in your favor. So, based on their direction, we deducted 100 AED.

However, we want to make things right with you. We've decided to transfer the extra 50 AED back to your wallet so that you can use it for your next purchase.

Beoordeeld met 5 van de 5 sterren

I have purchased laptop 6 months ago

I have purchased laptop 6 months ago, it was working fine but few days ago it stopped working and not turning on. I contacted the company and request for warranty claim. I was surprised with the service. They picked and returned back my laptop in 4 days. Highly impressed with the services. Thanks

1 juli 2023
Review zonder uitnodiging

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