Este sitio indica de manera muy clara cómo hacer las tareas para probar las páginas web según lo que necesite determinado cliente. Las indicaciones son concisas y requiere poco tiempo y nada de invers... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This is the best platform for giving your thoughts / opinions on various subjects. There are some quick screening questions to evaluate if you qualify for the survey. If you do qualify, then the qu... Toon meer
I've been using Userlytics for several months. You have to be quick on accepting the tests because they are not available for a long time. But their platform functions well and until now I've never ha... Toon meer
En general tengo buena experiencia con la plataforma. Me gustaría que enviase mas tests y que estuviesen mejor remunerados algunos. De las plataformas que he probado es de las que más me gusta.
Bedrijfsgegevens
Geschreven door het bedrijf
Userlytics is a full featured state of the art user experience research platform with a global participant group of more than 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
Contactgegevens
1200 Brickell Avenue, Suite 1950, 33131, Miami, Verenigde Staten
- +1 888 809 0047
- info@userlytics.com
- userlytics.com
4,3
Uitstekend
344 reviews
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Same review from two different people?
Same review from Christina Hamilton 9 Feb 2023
and Haris Sangra 28 Mar 2023?
Fishy!
19 juni 2024
Review zonder uitnodiging
Antwoord van Userlytics
Hi Chris!
Thank you for your feedback.
If you have any concerns or would like to discuss this further, please feel free to reach out to us directly at support@userlytics.com. We appreciate your vigilance and thank you for being a part of our community.
premières impressions à la suite de mon…
premières impressions à la suite de mon inscription. 1 er test concluant qui va me rapporter 3 euros. un bon début. j'espère qu'il collabore avec beaucoup d'entreprises et start up francaises.
ce site vient à point nommé en remplacement de testapic qui ferme ces portes. A suivre donc......
14 mei 2024
Review zonder uitnodiging
Antwoord van Userlytics
Hi Sylvain,
Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies.
Best,
Userlytics team
I didnt get paid for reasons that are…
I didnt get paid for reasons that are not my fault like no audio in the last 3/4 of the recording for example, you are waisting time here, better go to the other 20 Testing Websites, they pay even when there are technical issues from there recording tools. 23€ are robbed from me.
24 maart 2024
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for your feedback, and we're sorry to hear about the issues you experienced with your test recording.
We understand how frustrating it can be when technical problems affect your ability to get paid for your work. While we do have certain quality standards to ensure that our clients receive complete and usable feedback, we also aim to be fair to our testers. If the issue was caused by a technical malfunction on our side, we absolutely want to address that and ensure you are compensated appropriately.
Please reach out to our support team at support@userlytics.com with the details of your test, and we will investigate the matter thoroughly. We value your time and contributions, and we want to make sure you feel supported in resolving this issue.
Thank you for bringing this to our attention, and we hope to have the opportunity to make this right.
Best regards,
The Userlytics Team
Antwoord van Userlytics
Hi,
Thank you for reaching out. We’re sorry to hear that no tasks are showing up for you.
The availability of tasks can depend on several factors, such as your demographic profile and the current needs of our clients. We recommend ensuring that your profile is fully updated and that you’re regularly checking for new opportunities, as tasks can fill up quickly.
If you're still experiencing issues, please feel free to contact our support team at support@userlytics.com, and we'll be happy to look into this further for you.
Best regards,
The Userlytics Team
I first registered with userlytics.com…
I first registered with userlytics.com about a month ago however every opportunity that I tried to join was either sent to me at 1-4 am my time or I was told that I was not suitable for the review.
So in 1 month, I have not had any work from this company, and all I can think it that they are harvesting email addresses. I would waste my time on them.
5 maart 2024
Review zonder uitnodiging
Antwoord van Userlytics
Hi Robert,
Thank you for sharing your experience, and we’re sorry to hear about the challenges you’ve faced since joining.
We understand that receiving opportunities at inconvenient times or being marked as unsuitable for certain tests can be frustrating. Task availability and timing often depend on the specific needs of our clients, who may require testers from certain demographics or regions. However, we are constantly working to offer more opportunities to our global community of testers.
We assure you that your privacy is important to us, and we do not harvest or misuse email addresses. If you haven’t had luck finding suitable tasks, we recommend making sure your profile is fully updated to improve your chances of being matched with available opportunities.
If you have any questions or concerns, our support team at support@userlytics.com is here to help. We appreciate your patience and hope to provide you with better opportunities in the future.
Best regards,
The Userlytics Team
Good for very occasional gigs and without much expectations
There are few things to have in mind with it which makes it more flexible than other platforms, but at the same time I found them technically and operatively rigid in some ways.
PROS
First of all, I did not have to pass a demo test, like other platforms require you to pass. With Userlytics you just sign up and you are a tester and that is great.
Second of all, while most platforms require 2-3 weeks to process the acceptance of the test and the payment should you succeed, in the case of Userlytics it is 10 days, which is also amazing. Trymata was at a time even shorter than a week, but those days are gone now.
Thirdly, they pay in Euros and Dollars, let us say equally often you will get tests in both currencies, which is great for all European testers, not so great for the UK testers on the other hand. Still, this is flexible enough for the time being.
Fourthly, they have a variety of studies paying different amounts of money, including ones being done briefly on either device in the form of a written survey, paying out 3 or 5 $/€, where you do not have to voice out you thoughts.
Fifthly, it takes them usually less than 24 hours to approve or reject a test, which is good, because you know whether you can count on that money or not.
CONS
Pretty much only operates decently on Google Chrome when on a desktop device. Mozilla is not supported, Microsoft Edge is not really a go-to browser for a lot of users and unfortunately, Google Chrome, nowadays is causing a lot of issues on many aspects and is also a mandatory browser for other platforms (non-testing platforms) that necessarily exclude the usage of any plugin or extensions that is mandatory for performing tests on Userlytics, or any other testing platform.
Secondly, they reject tests more often with not so supportive arguments on every occasion, or without a message at all. They can say that you did not perform all the tasks or that you did not dedicate them enough time or spoke about the reasons in enough details but that is not always possible for many different reasons, for instance the lack of the time, which leads to my 3rd negative point.
Most talk-out-loud 10$/€ studies are limited to only 30 minutes and it is impossible to go through all the tasks with enough details, sometimes not even through half of them, as there can be 20 to 30 tasks, or even more. I think that is a lot of work for a relatively small payment, as in comparison, on Intellizoom you get 8$ and some studies are really 5 to 10 minutes tops, whereas others turn out to be even shorter. I found those times when I was short of time quite stressful and exhausting, regardless of the fact they paid me.
Fourthly, they are the only ones that I know that in their invitation and confirmation email for the live conversation state they you must have headphones, and you do not really need them as long as you have functioning microphone and speakers, as the speaker on the other side will rarely have them either.
Fifthly, I was rejected the payment for one live conversation, with the reasoning that my connection was poor and under-standardised, and that the problem with sound transmission was on my side due to that lack of stability in connection. The customer support team stated they could hear the other side perfectly while assessing the test, when I could not hear it, and that I should guarantee the broadband connection of 300K bitrate for live conversations. In my case I am not in a position to get higher internet speed offering better bitrates, as the providers for the postcode where I live are limited and my own provider is already giving me the top speed available for my location. I think it is unfair to come with the explanation demanding something like that without previously stating in the test invitation that such parameter is vital for the live conversation. It should be stated really if they claim that such minimum is mandatory.
The mobile app is not really great. I tried uninstalling and installing and updating but it would not load the dashboard properly and it would not show the pending, approved and rejected tests on it at all. It gets stuck loading in a loop. I do mobile tests by starting them on the desktop and then by copying the passcode onto my mobile app and initiating the test by selecting the “Start test with a Code” option that opens upon clicking the upper left drop-down menu.
In the last place, Userlytics will not send you test invitations daily. The tests sometimes come once a week or more seldom. Sometimes you will be getting daily an invitation for the same test that you will have turned out to be an unsuitable candidate for in the pre-screening questions, while answering the first survey for the test, yet your answers from the initial screener will not be recognised and you will have to go all the way until the “Sorry message” screen.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Userlytics
HI,
Thank you for providing such detailed feedback and for highlighting both the positive and negative aspects of your experience with Userlytics. We appreciate your thoughtful insights, as they help us to continuously improve the platform for our testers.
We’re glad to hear that you found our sign-up process, payment timelines, and currency flexibility beneficial. It’s also encouraging to know that you’ve had positive experiences with the variety of studies available and the quick turnaround on test approvals.
Regarding the areas of improvement you mentioned, we’re taking your feedback seriously:
1. Browser Compatibility: While we do recommend Google Chrome for optimal performance, we understand the need for broader browser support and are continually working to improve functionality across different platforms.
2. Test Rejections: We apologize if some test rejections were not communicated clearly. We’re working to ensure that all feedback is transparent and provides actionable reasons for rejection.
3. Task Time Limit: We understand that some tests can be time-sensitive and that it may be difficult to complete them within the allotted timeframe. We are always looking for ways to improve the balance between task requirements and time limits.
4. Headphone Requirement for Live Conversations: We will look into clarifying this requirement in our communications to make the process smoother and more consistent for testers.
5. Connection Issues in Live Tests: We’re sorry to hear about the challenges you faced with your internet connection during a live session. While we try to provide as much guidance as possible, we appreciate your suggestion to clarify the necessary technical requirements in advance.
6. Mobile App: We understand your frustrations with the app, and our team is working to resolve these technical issues to ensure a smoother experience for mobile testers.
7. Test Availability: While test availability can vary based on client needs, we’re working to improve the frequency and relevance of test invitations so that testers are matched more effectively.
Thank you again for your feedback. We’re committed to enhancing our platform and your input is invaluable in helping us improve. If you have any further concerns, feel free to reach out to us at support@userlytics.com, and we’ll be happy to assist you.
Best regards,
The Userlytics Team
Antwoord van Userlytics
Hi Scott,
Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies.
Best,
Userlytics team
Racist & Evil
They started the new quite evil and derogatory like. They’re doing that racist thing where they profile you before they select you, and they are only allowing tests to people in other countries. This would’ve been ok for one or two tests, but this has been constant for pretty every test (over 10). Avoid em! They’re racist & evil.
8 januari 2024
Review zonder uitnodiging
Antwoord van Userlytics
At Userlytics, we are committed to fostering an inclusive and diverse community of testers. We do not tolerate any form of discrimination, including racial profiling. Our clients sometimes request specific demographics or geographical locations based on the needs of their studies, but this is purely to match the requirements of their tests and not reflective of any discriminatory practices.
We understand how frustrating it can be to miss out on opportunities, but we assure you that we strive to provide fair access to all testers regardless of their background. We appreciate you bringing this to our attention and encourage you to reach out to our support team at support@userlytics.com if you have any specific concerns or questions about how tasks are assigned.
We value your feedback and are committed to improving the experience for all users.
Best regards,
The Userlytics Team
We understand how frustrating it can be to miss out on opportunities, but we assure you that we strive to provide fair access to all testers regardless of their background. We appreciate you bringing this to our attention and encourage you to reach out to our support team at support@userlytics.com if you have any specific concerns or questions about how tasks are assigned.
I didn't even get through their T&Cs
Wow I went into this after reading all the 1* reviews, expecting nothing good to come out of it and I didn't even get through their T&Cs before I deleted the app.
It reads like your typical US employment laws, everyone gets screwed but the employer - They basically own all your IP and don't even have to pay you, just throw you an excuse and there's nothing you can do about it.
7 januari 2024
Review zonder uitnodiging
Antwoord van Userlytics
Hi Graham
Thank you for sharing your feedback, and we're sorry to hear that you had a negative experience with our platform.
We strive to be transparent and fair in our Terms & Conditions, and your concerns are important to us. To clarify, we place a strong emphasis on ensuring that users are compensated for their contributions, and we do not withhold payment without valid reasons. Our T&Cs aim to protect both parties—our testers and our clients—while maintaining the integrity of the feedback process.
We understand that legal documents can sometimes feel overwhelming, but we are more than happy to address any specific concerns or questions you may have about the terms. We believe in the value of user feedback and are committed to providing a positive experience for all our testers.
If you’re open to it, we’d appreciate the chance to assist you further and clarify any misunderstandings. Please feel free to reach out to our support team at support@userlytics.com, and we’ll be glad to help.
Best regards,
The Userlytics Team
Je me suis inscrite sur le site depuis…
Je me suis inscrite sur le site depuis plusieurs. Moi qui pense que j'allais recevoir de mission assez vite en tant que testeur. Ce n'est pas le cas. Depuis plusieurs jours je n'ai rien reçu, ce qui est vraiment dommage
18 augustus 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for sharing your experience with us. We apologize for the delay in receiving tests after being registered. Your satisfaction is our priority, and we are continuously working to enhance our service. We will investigate this situation and strive to provide you with testing opportunities more regularly. We appreciate your patience and understanding.
Best regards,
Userlytics
Great concept but...
Great concept, but for the amount of surveys I'm sent I get rejected after one or two questions. Save my answers to my profile and only send me surveys I can actually participate in
14 augustus 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for sharing your feedback with us. We appreciate your positive acknowledgment of our concept. We understand the frustration of being rejected from surveys after just a few questions. Your suggestion to save answers to your profile for more tailored survey invitations is valuable. We'll certainly take this into consideration as we aim to enhance our user experience. Your input helps us improve, and we hope to provide you with a more satisfying survey experience in the future.
Best regards,
Userlytics
Nice but this needs to be noticed
I would love if I get invited to test more apps and websites
21 juli 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for your review! We really appreciate your feedback. We look forward to your participation in future studies.
Best,
Userlytics team
I completed a user testing experience…
I completed a user testing experience with Userlytics and found the journey really insightful and rewarding. They have the best team and make a user testing experience really enjoyable.
10 juli 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi Haider,
Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies.
Best,
Userlytics team
Good platforms with rare test in the uk
Good platforms with rare test for the uk but most are fun and easy to complete.
Recently had a test for €5, which I exited after spending 15 minutes as it would have taken near 40 minutes to complete
31 mei 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi, we're so sorry you have experienced minimal tests.
Thank you for alerting us to the issue with our test invites. Can you send an email to support@userlytics.com with the username and email address you use on Userlytics so that we can look into this?
Thank you!
super efficient platform
super efficient platform, the tests are very good to do! super reliable website.
22 mei 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi Edna,
Thank you for your review! We really appreciate your positive feedback and look forward to your participation in future studies.
Best,
Userlytics team
Leider bisher trotz 100% ausfülltem…
Leider bisher trotz 100% ausfülltem Profil keine anfragen bekommen. Ich hoffe sehr das es bei userlytics nicht um Datenfang geht. Ich hoffe weiter auf die ersten anfragen.
2 mei 2023
Review zonder uitnodiging
Antwoord van Userlytics
We appreciate your feedback and understand your concern about not receiving any studies despite having a fully completed profile. Userlytics is committed to user privacy, and we assure you that our focus is not on data harvesting. We apologize for any inconvenience you've faced, and we're actively working to improve our system to ensure more opportunities for our users. Thank you for your patience, and we hope to provide you with testing opportunities soon. Can you send an email to support@userlytics.com with the username and email address you use on Userlytics so that we can look into this?
It's very good and there is very easy to understand and that is good experience for me
This is very helpful and easy to understand and that was good experience for me
29 april 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for your review! We really appreciate your positive feedback, we are happy to hear you enjoy using our platform. We look forward to your participation in future studies.
Best,
Userlytics team
Wouldn't let me proceed
I just signed up with Userlytics, and was offered 1 (one) single study. When I accepted it, Userlytics took me to a field which asked me how much I wanted to donate. I filled in an amount that was 10% of the potential earnings, and then Userlytics provided no way to proceed to the study. I tried to reenter the information numerous times, even entering the Full Potential Earnings Amount, and there was still nowhere to click to proceed with the study being offered.
25 april 2023
Review zonder uitnodiging
Antwoord van Userlytics
We apologize for the inconvenience you experienced during the sign-up process. Your feedback is crucial for improving our platform. We understand the frustration, and we're actively addressing this issue to ensure a smoother and more user-friendly experience. Can you send an email to support@userlytics.com with the username and email address you tried to use on Userlytics so that we can look into this?
Thank you!
Wonderful experience (and gained knowledge) with Nucleus App.
Everything about the experience was great...the interviewer was kind and everything was easy to understand. The whole interview flowed easily and it made time fly. The app presented to me seems to be of great help for any business and can make a very positive impact in all aspects of businesses. Nucleus is a complete platform and sure to be of great success (and help users succeed) in the near future.
5 april 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi Lawrence,
Thank you for your kind review! We really appreciate your positive feedback and are very happy to hear that you enjoy testing with us.
You are a great tester and we look forward to your participation in future studies.
Best,
Userlytics team
Its a very seriously plataform for…
Its a very seriously plataform for campanies and testers. Also the support service is very good
3 april 2023
Review zonder uitnodiging
Antwoord van Userlytics
Hi,
Thank you for your review! We really appreciate your positive feedback, we are happy to hear you enjoy using our platform. We look forward to your participation in future studies.
Best,
Userlytics team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.