Use The Sun Reviews 164

Contracted with UTS for an ASHP, from survey to install the process was smooth. Everyone from the surveyor to the fitters arrived when they said they would, the fitters worked non stop in 25° heat! Lovely neat job, I'm well impressed.

We were very impressed how Use the Sun actively helped to resolve our water heating issue. From the initial call to the helpful admin team to the engineers attending and working hard to resolve the problem we could not have been more delighted with the outcome. Thank you for your support and excellent service.

We are very pleased with our system. HIES put us in contact with Use The Sun after our original installer went bust. Incredibly grateful to Use the Sun for stepping up to the task and also HIES for saving our install. The installers were thorough and professional from initial survey all the way up to installation. They helped to get all of our documents in order so that we could officially export our excess solar production. In summary, a fab install, great staff, great value and I'm more than happy to recommend.

Amazing team of installers.
Made sure I had all the information I needed to get the best from my solar panel system.

Brilliant installation from start to finish!

The engineers are extremely neat and tidy and informative.

Thank you for such a wonderful installation of our new solar pv.

I had Use The Sun to repair and update my solar installation, this required them to remove all the PV panels and examine the wiring to determine where is problem was. The two engineers were pleasant and polite, explaining what they were doing / investigating at each stage.
After identifying and then correcting the fault, they ran several tests to make sure all parts were working correctly, tidying up before they left. A great service all round.

Service and drain kit installed efficiently and with care.
Martin & Harry were very helpful with questions regarding the system.
Very pleased all round.

This company was appointed by HIES to fix my solar panels when the system failed while still under guarantee, the original installer having gone out of business. The company have been very helpful and efficient throughout the process and my panels are now fully functional again.

Excellent rapid response to service requests

Our solar panels stopped working in August 2023. Use the Sun have now sorted them,and an Inverter and we are sure that the system now works better than it did initially. We are much happier now!

All round excellent service. From arranging speedy response to our issue, to the professionalism, and capability of the engineer that attend. First class would happily recommend.

I would not recommend this company.

In response to their review.
#1 The reviewer has never had any contact with our company = that is a lie, hence why i left a review!

#2 Refused to supply information when requested through Trustpilot = more lies.

#3 This reviewer has only left 1 review = What has that got to do with anything, everyone at some point would have only 1 review!

#4 We think he has been put up to it by Michelle Chambers who has already left 5 x 1* reviews = Stop being paranoid! Quite clearly you get loads of bad reviews and do your best to get them removed.

#5Despite this we have a score of 4.7/5, each 5 star review has been left by a different, satisfied, customer = Yet when you get a bad review its fake, funny that!

Great service, great install. We had a Tesla installed over 4 weeks and we have been pretty much self sufficient . All the girls in the office have been great with their support.
Install team were amazing.
Would 100% recommend this company.

We were pleaded overall with the installation of our air source heat pump and radiators.
The installation went well despite some difficulties such as removing floor boards and threading the supply pipes to the radiators. The installers took great care in damage limitation and were excellent at thinking of solutions to problems they encountered. They were also very polite.
The only negatives were as the fitters had to travel so so far, 4 or 5 hours per day, so the job took longer than expected and as the week went on I could sense they were becoming tired.
The contact with there office was always efficient and friendly too.
Now the system is finished we are very happy with it as our house is now warm.
We would recommend Under the Sun as installers.

Workmen were careful and polite and tidied up afterwards. Office staff very pleasant and helpful.

From the start of the experience, the guy who surveyed the job was not trying to sell it, just came to view the job and was thorough. Went in the loft got up on the roof ( in the rain) and looked at incoming supply, I've had two other quotes, one surveyed remotely the other only looked at the supply and spent the next hour telling me how good they were and to use them.
Scaffolding went up well despite it being a tricky building, and on the day of the solar going in again was raining all day, but the guys were polite and easy to speak to.
All round a great experience

Fitted a battery and inverter / control unit to our solar panels. The fitters arrived on time and carried out the work efficiently. They were both professional and polite, and answered all our questions.

Best price and hardware out of the 3 other companies that quoted.
Good communication, turned up on times and dates agreed.
Professional and courteous installers.
Very neat install.
Have already recommended to friends and family.
Having only been installed in January time will tell on performance, but so far so good.

Wonderful group of guys.
They managed to sort out about the new batteries and then install them.
I wish I'd used Use-The-Sun in the first place!
Marvelous service.

Use The Sun have been excellent throughout the whole process: their survey, their explanations, the administration, and finally the installation made by two young men who seemed very competent and hard-working. I could hardly invite them to stop for a coffee. They were very polite and respected the instructions concerning the neighbouring property.
The company stuck to the time-line. And now on my computer dashboard I have great fun and satisfaction watching the beneficial effect of the sun-light on my reduced electricity consumption.
Claire R.