usmed.com Reviews 58

I was told that my two insurance companies would pay U.S. Med charges for a Libre3 monitor, but as with almost everything else the company has told me, it is a lie. I got a bill for almost $400 with no explanation of what my insurance paid or did not pay. I have been promised shipment of the Libre3 supplies, even told the monitors would be overnighted. Always, the explanations are lies. This company cannot be trusted.

This company’s service is the WORSE I have ever dealt with. I wouldn’t even give them 1 star. Every single time I have to call they give me a different story. Every single refill is a nightmare. I would love to hear back from someone in charge of that horrific organization.

This company is the pits. I ordered insulin needles for me to use. When it came time to fill my prescription I found out that I could get a better price somewhere else. So I told the pharmacist that I wouldn't be needing them no more. For the next month I received 35 phone calls asking to refill my prescription. I told the pharmacy that I didn't want it and I also sent six text messages to them and they still continue to call me. Please do not use this company.

Heed the reviews! I don't understand why this business is used by the insurance companies. They are trained to lie and tell you what you want to hear. The "being shipped overnight" statement has been said to me often. Never happens. After believing that my sensor and transmitter were on order, I discovered that I needed a new prescription. How did I find out? I happened to look at the website and saw the notice. I only go to their site to reorder so it is pure luck that I did. My doctor faxed the new script in TWICE. But they supposedly never got them. So, I have been without CGA items for 4 days and won't get them for 5 more days. Great for a diabetic. Every time I have to deal with this company I cringe. How does this company stay in business. Do they not read the reviews?

Use someone different. I have been working at getting a replacement monitor for eleven days. They claim to be waiting for information from my doctor, but my doctor says they have never been contacted. When I requested to speak to management after more than a week, one hung up and the other said they would call me back, but didn't. I have had them for years without any trouble, but it is a nightmare at this point in time. You speak to a different person every time, have to start at beginning each time and get different answers each time. I am on a different insulin (insurance changed it), have no way of following my glucose levels. I began calling Jan 19th and 11 days later am still at ground 0. No accountability, no attempt to fix their issues, no call back and as much as they try, no excuse. I wonder how many deaths they are responsible for every single day.

I was told my Libra freestyle was being shipped dec 24 then Jan 2 then was informed didn’t have paperwork from the doctor but the doctor office sent it. Completely ran out of sensors! Call and one tells one thing and then another tells something else! Can’t talk to a supervisor, must not have one! I am going to call better business, Medicare and BlueCross C-Plus tomorrow! I take 2 different insulins and have LOW BLOOD SUGAR spells 2/3 times a week! They don’t seem to care!!!!!!

I was referred to US MED after my original pharmacy closed, and getting my Dexcom G6 sensor and transmitter has been an ongoing nightmare. I’ve been waiting for over two weeks and have been bounced from one department to another with no accountability or clear answers.

I keep being told my supplies have been “processed,” yet no one can explain why FedEx hasn’t picked them up. I’ve been promised overnight shipping multiple times, but nothing has shipped. Because of this, I’ve been without a sensor for several days.

This is not a minor inconvenience — it’s a serious medical issue. Not having continuous glucose monitoring feels like living blind. I’m forced to rely on finger sticks every 15 minutes out of fear of dangerous blood sugar swings. The stress and anxiety this has caused are completely avoidable and unacceptable.

All I can say is this company sucks!!!

This company contacted me about diabetes supplies. I thought my doc referred me but they said I filled out something online which I did not. They never sent diabetes supplies. I went weeks without supplies. Every time I called I got different answers saying it was still processing, it had shipped, it was about to ship but I was never able to get tracking. I spent hours being transferred between people, being hung up on after long holds and then finally being told the company didn't provide supplies for my meter, one of the most popular on the market. I feel like I was scammed for medical info.

Such a frustrating experience. For weeks they told me the doctor’s prescription was incomplete, but she even showed me she had included all of the required information. She tried 3 times until we both gave up and I switched to another company who sent me my equipment within a few days. I think that the outsourced customer service agents tried their best but really had no idea how to help.

My husband has been without his CGM supplies for almost 2 months now. US Med indicated early in July that they needed medical records from his endocrinologist. His endocrinologist sent these records over; however they "expired" according to US Med. How does a diabetic's medical records "expire"? That doesn't make any sense. Turns out US Med requires medical records every 6 months; and the visit that the Endocrinologist sent was from Feb 2025. They neglected to inform us of that until I started to reach out via chat in mid August. My husband did have an appointment in May 2025, but they didn't send those notes. I had them send those notes today, however US Med indicates that it takes 24-28 hours to receive a fax. They are the worst! They do not have any understanding of diabetes, and their workflows are slow and inefficient. Their portal is a joke and unreliable. It has stated that the CGM supplies are scheduled to ship 8/20, which is actually 8 days ago, and according to their customer service team hasn't even shipped anything yet because they are waiting for the fax.

We shall see if the equipment is good. As of yet not real impressed with their agents. Dealt with 2 1st didn't listen to me much 2nd one apparently was in a rush just hung up on me.

Company sent a supply of continuous glucose monitor sensors. My physician erroneously prescribed the incorrect amount. A new prescription was submitted for the next supply in the correct amount. When calling US Med, I have been told 3 times the prescription had not been received. The physician office sent the prescription 3 times. I was told that medical documentation was required, even though I have used US Med for years. On one call, I was told that I wasn't in their system.

USMED are beyond incompetent, I have been getting my pen needles from USMED for about 10 years and had a problem every time I had to reorder them and it’s gotten worse !
I have been trying for the last 3 months to get a pen needle order though them and they keep telling me they are not covered by my insurance, but they have been for 10 years!
I’ve had my insurance company on the phone with them, my doctors office and Wellspan trying to explain to them that they are covered.
They have hung up on us several times, it’s to the point that my medical insurance gave me the names of other companies that handle diabetic medical supplies so I don’t have to deal with USMED anymore!

This is the WORST company ever. I have been a customer for 3 months & never had a good experience with them. Started off when i was told i would be charged every 3 months for nine sensors. Medicare pays for 80% i pay 160.75 every 3 months. Imagine my SURPRISE when i was charged 2
Months in a row.i am on SS and couldn’t afford their mistake. None of their non English speaking IDIOTS could tell me why. After 11 calls, over 3 days, i got someone that told me it was their mistake & refunded my money. On April 1st it was time to reorder these critical supplies ( i say critical because i literally DIED & brought back to life by ambulance crew when i went into a coma & laid there for 9 hours ) well, now i am told they will be shipped on the same day i run out. So, if it takes 3 days to get to me like last time, that is 3 days i do not have a sensor. I run the risk of going thru that again. Maybe this time i won’t be so lucky. I spend weeks in the hospital. All the uncaring agent could say was “ Ma’am i cannot help you”
I have one thing to say to her & the co. “ screw you & your co.” I am contacting medicare for sure. They need to find another company to deal with.

STAY FAR FAR AWAY from USMED! They are scammers! My husband and I were prescribed Libre3 sensors from our doctor and received order with sensors and reader(sensors are crap most of the time) and being CHARGED every month for the reader when it is NOT needed and was NOT told initially about that and my husband and I use the censor APP on our phone NOT the reader… USMED has been charging us and OUR insurance company for something that is NOT used! My husband spoke to customer service and what a horrible experience… they said the readers which were NOT USED are not returnable pass 30 days and they basically had no problems billing us and the insurance company monthly! When spoke to a supervisor 3 different ones… they were told about this and HUNG UP on my husband! They could care less! We’re are in the process of working with the insurance company to file a complaint! You’re not ripping us off!!! Stay FAR away! NOT TRUSTWORTHY whatsoever!!!!

Been receiving Dexcom G6 sensors since Jan of 2021. All of a sudden as of our second reorder of 2024 (March) when it came time to ship, account was flagged that they needed updated doctor records. Contacted the doctor, records were sent & supply order still set unfilled several days. Called US Med & they said they were waiting on prior authorization from insurance. Contacted insurance & had 3-way conference call with them (as we have every reorder). It is now a new year and for the fourth refill in a row, we are going through the same nonsense with customer service. I called the doctor again & her nurse was getting frustrated too yet said she would send records (she did immediately). Getting ready to call about why the sensors still haven't shipped 3 days after we were told they had received the records and would ship out the next day! I'd bet my paycheck that we are going to hear "we are waiting on prior-authorization approval"! I cannot understand why we have to send records & get authorization every 90 days!!
Dec 2024 shipment, my 84 yr old patient was down to his last sensor before supplies arrived!!
I would leave zero stars but have to check at least one.....

Update: Finally got through to customer service and as expected, waiting on authorization! I told her that myself as well as patients Dr. office is getting frustrated with going through this every 90 days! She said that she has no clue as to why they are doing this as it should be one authorization & done!
HaHa.. "Script readers".....................

Time to find another supplier & hope they are better...

AWFUL. My order was supposed to be filled 02/03 - nothing, and I mean NOTHING, ahs changed with this same CGM order I place every 3 months. They said they need updated medical records and a new Rx -- fine. no big deal. My doctor returned the same day, the US MED rep said they have everything they need. For 3 weeks I have spent 2 hours of my day calling and trying to get updates and move this along. I have requested a supervisor call me two separate times. THEY NEVER CALL ME BACK. What an effing joke. DO NOT USE US MED SUPPLY - i just had to pay out of pocket without insurance on Amazon pharmacy. However, Dexcom has coupon codes on their website so a 30 day supply ended up being around $150.

Oh and get this, I just tried to call again and I got an answering machine - WHAT THE F

Oh and another thing, I had to call back 5x the other day because they kept HANGING UP ON ME.

Oh and ANOTHER THING... they sent my CGM supplies 3x to an old address I deleted out of my account over the span of a year. 3 TIMES! I would submit my order, check the shipping address (it showed the correct one on my confirmation email), yet they still sent to the wrong address.

Said was glitch in system cause they skipped month and would overnight my dexcom but they didn't so I called again to get hung up on by someone I couldn't understand then I called back and person was snoring on phone, hung up and called again to find order was not sent and no explanation was really provided and that was supervisor. Very unprofessional!! Still no idea on shipment

I echo the sentiments of most of the negative reviews and would add the sketchy practices they follow with their CGM billing. I was prescribed the Libre system from my physician and was told I would get a call from US Med to see if I "qualify" with my insurance. I did get the call and was told they would let me know what the next steps were, days later I received a 3 month supply and meter. I was put off a bit by not actually agreeing to the terms but I paid what I assumed was my share of my 3 month supply. Suprisingly, I received another statement the following month and ignored it, assuming it was a clerical error but it wasn't... They sent a 3 month supply and charged @ $151/month! I actually didn't realize this until I called to express concern that several of the sensors failed very early in fact one never initially registered at all! I was told I could call the manufacturer for help with no apologies whatsoever, no effort to resolve my issue, nothing.... And to add insult to injury, they opted to send ANOTHER 3 month supply, bill my insurance, and invoice me AGAIN for products I did not want, and I made that clear during my last phone call. Super annoying practices, would not recommend to my worst enemy.