Utility Aid  Reviews 

Not only is Nathan unfailingly patient and helpful as well as being quick to respond to requests but he also makes you feel as if you are an important part of his day. Excellent to work with.

CHECK UPDATE BELOW
Had to drop a one star because of the lack of communication once we signed up with UA. Before signing up, the guy was quick to respond and couldn't do enough for us. But once we signed up, he didn't respond to all but one ('forceful') email. Then no response again so in the end we lodged a complaint about his lack of communication. Contacted Steph about this and she sorted it immediately. The guy emailed a brief confirmation message within the hour. Time will tell how the service goes and I'll happily update on here.
The positives - excellent price, Steph very efficient, got things happening.
The negatives - communication from this one operative. Won't mention names as there may be an underlying reason for this.
UPDATE
Within minutes of writing this review, Ruth from UA rang me and, because of the above feedback, they are implementing a Welcome Letter. Excellent service in understanding the customer's needs. Thank you.

Very great service and process was smooth without any issue with the help of utility aid to change energy provider for our church. We are very satisfied with the service.

Very helpful in explaining the process and helped breakdown previous, current and future costs.

I was kept up to date with the progress which was really important to me

From the initial scoping call to the finalisation of our new contract, everyone I came in contact with was incredibly professional and helpful.

At the time we were experiencing a range of pressures and the team at Utility Aid (Nathan!) patiently helped me to navigate the process understanding the competing demands.

The outcome in terms of price and value were great. So glad I contacted them for support. It helped us immensely with a complex area where we may not have had the expertise or knowledge to have delivered the same outcome for ourselves.

Esta Harris and her colleagues have been very easy to deal with. They are really good at communicating progress of any works they are undertaking for you and keep you up to date with how things are progressing, even if its to say nothing has changed since our last communication but we're still working on it and haven't forgotten you.
Utility Aid overall are very friendly and helpful, they have also always manged to resolve any problems we have gone to them with and proved to be very useful

Our charity switched gas and electricity accounts to Utility Aid last September (5 accounts). UA handled the transfer and many subsequent issues due to supplier errors in an exemplary way. They are really good. When I compare UA's service with others they are streets ahead. Esta is the individual who has done most of this work. Really well done!!

I was assisted immensely by Esta who was very professional and attentive and supportive.

A very helpful team, nothing is too much trouble. They have saved our organisation money and sorted out any issues we have had with utility companies quickly.

Very helpful and friendly, questions were answered in a timely manner and would definitely recommend them.

Very helpful and thorough team. They have managed to save our village hall £000's per year which is simply amazing.

I have been working with Utility Aid for two years now. They are a great team, very helpful and knowledgeable!
Thank you for all your help and support!

The knowledge and understanding of what we required for a large building, her knowledge was very good

Utility Aid were fantastic - from our initial call through to signing contracts. I would highly recommend them.

Good communication and easy to deal with.

Esta's customer service skills are brilliant. Very attentive to detail and completely customer focused.
10/10. As a business customer, I appreciate her by my side.

Execting us to sign a Letter of Authority before carrying out a "free" audit or having any relations with the company is UNACCEPTABLE.
Worse, said letter expects us to sign that we understand their charging structure BEFORE telling us what it is.
They may the the best and most honest brokers in the world, but DO NOT sign this Letter of Authority as your first action for using their services - something we won't be doing.

Energy provider failed to keep to contracted rates. Utility-Aid picked this up and pursued the overpayment for a refund. This took some time but the Utility-Aid team persevered until refund of over £1,000 was received. Very grateful to the team for helping with this.

Very response, accurate and helpful! Many Thanks to Ellie & Alanna!