Kept us in Touch Once we got to speak to Jasmine, she constantly followed up on our case and checked back with us. It involved some complications and she successfully got colleagues involved to sort... Toon meer
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Lees wat reviewers zeggen
This is our second experience using Utility Aid. First time to organise our water supply and now, our electricity. On both occasions, everything was handled so smoothly and efficiently. From first p... Toon meer
I am grateful to Trace for her advice and ‘going the extra mile’. Excellent service! If you need advice don’t hesitate to call and ask Utility Aid.
What wonderful help! We are a small CIC moving into our first premises, without a clue of the process involved in sorting out utilities. Energy Consultant, William Dow has been so kind, helpful and p... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
There’s nothing special about the energy we sell. In fact, it’s exactly the same energy as all our competitors provide. But there is something special about the way we do it. Where others complicate the process, we simplify it. Where others confuse customers with hidden terms, we’re an open book. And where others do all they can to make as much money from their customers as possible, we do all we can to make as little. Everything we do, we do it differently. Our customers are a privilege. One we’ll never take advantage of.
Contactgegevens
4th Floor of The Hub, Navigation Wharf, Carre Street, , NG34 7TW, Sleaford, Verenigd Koninkrijk
- 08081788170
- Communications@utility-aid.co.uk
- utility-aid.co.uk
4,9
Uitstekend
353 reviews
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Utility Aids resilience resulted in a positive outcome for the Parish Council
Utility Aid assisted in identifying a VAT overcharge refund from one of our utility suppliers. We were informed throughout each stage of the process until a resolution was reached. Acknowledgment is given to Paige for all her efforts.
24 juli 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your review and for recognising Paige’s efforts in supporting you through the VAT refund process. We’re delighted to hear you felt well-informed at each stage and that the case was resolved successfully. We’re always striving to provide a 5-star service, so we’d love to know what more we could have done to make your experience perfect. Your feedback will help us continue improving.
Fantastic Service
Sian at Utility-Aid was persistent in ensuring that we received a suitable outcome to an open query we had with out supplier. We were kept in the loop throughout and happy with the desired outcome.
11 juli 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Sian’s persistence and clear communication helped bring your query to a successful resolution. Keeping our clients informed and achieving the right outcome is exactly what we aim for, and we’ll be sure to share your kind words with Sian.
Antwoord van Utility Aid
Thank you very much.
Professional and reliable service
Your agent, Kinga, was a great source of support and advice during a very difficult 8-month exercise to have a new electricity smart meter installed. The various companies involved were difficult to deal with, including aborted visits, poor communications and sometimes incompetent personnel. I would have given up were it not for Kinga's prompt and helpful interventions whenever required. I should add that when she was out of the office, a colleague stepped in to help and were also very supportive.
Overall, I have been very impressed and pleased by Utility Aid's professionalism in ultimately helping me to bring this saga to a successful conclusion.
2 juli 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Kinga’s support and determination helped you navigate such a challenging process, and that our wider team was able to step in whenever needed. We know how frustrating supplier delays and miscommunications can be, so it’s great to know our persistence and professionalism helped bring everything to a successful conclusion. We’ll be sure to share your kind words with Kinga and her colleagues – they’ll be thrilled to know their efforts made such a difference.
Carly Marshall…
Carly Marshall was just so helpful and kept sending me a message as to the progress she was making.
Carly stopped me from getting so stressed out kept me calm at all times.
Carly is truly a brilliant member of your team.
1 juli 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly’s helpful updates and clear communication made the process smooth for you. Keeping our clients informed every step of the way is exactly what we aim for, and we’ll be sure to share your kind words with Carly.
Excellent service from adviser Hayley
Excellent service from our adviser Hayley Oldfield - very supportive and understanding of our needs. The process was easy and with savings of over 50% on our gas and electricity compared to our current provider, I wouldn't hesitate to recommend Utility Aid to anyone thinking of switching.
27 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your wonderful 5-star review! We’re delighted to hear that Hayley provided such supportive service and made the process easy for you. Securing savings of over 50% is a fantastic result, and it’s great to know this will make such a difference. We truly appreciate your recommendation and will be sure to pass on your kind words to Hayley.
I raised an issue and straight away…
I raised an issue and straight away Carly investigated and the situation was resolved!
23 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your 5-star review! We’re so pleased to hear that Carly was able to investigate your issue quickly and get everything resolved straight away. Fast, effective support is exactly what we aim to deliver, and we’ll be sure to share your kind words with her.
Mary did a great job to reclaim money…
Mary did a great job to reclaim money from an energy company. She communicated with us very well and was very efficient.
18 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your 5-star review! We're delighted to hear that Mary was able to support you in reclaiming funds and that her communication and efficiency stood out. We'll be sure to pass on your kind words to her – she’ll be thrilled! If there's anything else we can help you with, we're always here.
Matter resolved with professional and timely action.
Yolande picked up our issue very quickly, responded to it accurately and sorted it out speedily, with the minimum of effort on our part. Yolande dealt with the process all the way through, which freed us up to concentrate on our Charitable activities.
16 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your kind words and 5-star review! We're thrilled to hear that Yolande was able to support you so efficiently and take the pressure off your team. It's always our goal to make things as smooth and stress-free as possible—especially for organisations doing such valuable charitable work. We'll be sure to share your feedback with Yolande!
Prompt service
Prompt service, excellent communication and my request was resolved quickly. Thank you!
17 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced prompt service and clear communication. It’s great to know we were able to resolve your request quickly. If you need anything else, we’re always happy to help!
A genuinely first-class service.
We have worked with Utility Aid over a number of years and have always found the supporting, guidance and information to be first-class ... particularly our Adviser, Nathan Jones. If we've ever needed to switch provider then the process has been smooth & (generally) painless because of Utility Aid's expertise in such matters and the pricing offered to us has been extremely competitive. Would certainly recommend their services.
16 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your thoughtful 5-star review and for your continued trust over the years! We're delighted to hear that you've consistently received first-class support, guidance, and information—especially from Nathan, who will be thrilled to receive your kind words. It’s great to know that our expertise has helped make switching providers smooth and straightforward, and that our pricing remains competitive. We truly value your recommendation and look forward to supporting you for many more years to come.
Utility Aid was very helpful…
Cary Marshall was very helpful following through a misunderstanding during a contract change over. Very pleased to receive a goodwill gesture from the electricity company.
12 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your kind 5-star review! We're so pleased to hear that Carly was able to support you through the contract changeover and help resolve the misunderstanding. It’s great to know that the outcome included a goodwill gesture from the electricity company—well deserved! We’re always here if you need anything in the future.
Very helpful in solving our problem with SSE
As a small independent charity we were poorly equipped to negotiate with SSE over a smart meter & contract issue.
Utility Aid representatives work for us to get the smart meter installed, obtain a better contract (saving us about £1,000 pa) and organised a refund for us for the inconvenience caused!
Thank you!
11 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your fantastic 5-star review! We’re delighted to hear that we could support your charity through the challenges with SSE and help secure a better contract, smart meter installation, and a refund. Saving you around £1,000 a year is wonderful news, and we’re glad our team could make the process easier for you. It’s a pleasure to assist such important work in the community—please don’t hesitate to reach out if we can help further.
Clear tariff comparisons and great service
Utility aid have been great at supporting our Scout Group to get the best gas and electricity tariffs and have also monitored our tariffs and been successful at claiming money back from the supplier when we have been overcharged. Very grateful for their support.
7 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your wonderful 5-star review! We’re thrilled to hear that we’ve been able to support your Scout Group in securing the best gas and electricity tariffs, as well as successfully reclaiming overcharges. It’s a pleasure to assist you, and we truly appreciate your kind words. Please don’t hesitate to reach out if you need anything else!
Trace Critchlow recovered overcharged…
Trace Critchlow recovered overcharged accounts for credit to our energy accounts. Brilliant. Thank you
4 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you for your fantastic 5-star review! We're delighted to hear that Trace was able to recover the overcharged amounts and credit them to your energy accounts. We’ll be sure to pass on your thanks to Trace. If you need any further assistance, we’re always here to help!
Highly recommend
Utility Aid have been a huge help to us for many years now. Paige and Michael have helped us get a great deal on our utility bills and claim back a VAT overcharge. They are always super quick to reply and keep in touch with regular updates. They explain everything in simple to understand terms and have made what could have been a complicated process such a breeze. Thank you!
4 juni 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your wonderful 5-star review and for your continued trust over the years! We're thrilled to hear that Paige and Michael have made the process easy and straightforward, helping you secure great deals and reclaim VAT overcharges. Clear communication and quick responses are what we strive for, and it’s fantastic to know that it’s made a difference for you. We truly appreciate your kind words and look forward to supporting you for many years to come!
Utility Aid
staff at Utility Aid are always very helpful and keep me updated on any issues we have going on. Would highly recommend!
29 mei 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your kind words and 5-star review! We're delighted to hear that our team has been helpful and kept you well informed. Your recommendation means a lot to us! If you ever need anything else, we're here to help.
Support for correcting electricity over charging.
They supported us in contacting our electricity supplier after my direct emails had gone unanswered. In response to Utility Aid contacting them, the supplier eventually amended the erroneous readings and credited our bill. As a voluntary organisation, we would not have had time to pursue the case so easily.
27 mei 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your 5-star review! We’re pleased to hear that we could step in and help resolve the issue with your electricity supplier when your direct emails went unanswered. We understand how valuable your time is, especially as a voluntary organisation, and we’re glad we could make the process easier for you. Please don’t hesitate to reach out if you need any further assistance!
Utility Aid - Excellent Service
Utility Aid Support staff (Kinga) provided excellent customer service during a period where SSE were re-billing our charity for errors on the SSE systems.
Kinga remained in regular contact until the issues were resolved.
27 mei 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your fantastic 5-star review! We're delighted to hear that Kinga provided excellent support and maintained regular contact while resolving the billing issues with SSE. We’ll be sure to pass on your kind words to her. If you need any further assistance, please don’t hesitate to reach out.
Paige went above and beyond
Paige went above and beyond my expectations in chasing our supplier on my behalf and sent regular updates to keep me in the loop and know that it hadn't been forgotten about :-)
20 mei 2025
Review zonder uitnodiging
Antwoord van Utility Aid
Thank you so much for your wonderful feedback! We’re delighted to hear that Paige went above and beyond to keep you informed and ensure your issue was resolved. We’ll be sure to share your kind words with her. If you need any further assistance, we’re always here to help!
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