Utility Aid Reviews 

I would agree with Alan Roberts. It is easy to get quotes for energy supply companies and fix them in advance of contract expiry. The saving Utility Aid was offering us was 12% on existing rates. This would have been a 25% reduction was it not for their service charge which amounted to £1200PA (13%) of our bills. We were able to get a 30% reduction going direct to a supplier so I would suggest doing your homework first.

Supported us to solve a problem and get compensation

With energy bills seeming to always be on the increase, working with Utility Aid for us has been a huge part of our financial efficiency. It's hugely beneficial to work with an organisation that truly has our best interests at heart. The invoice validation service is great - we've had invoices corrected that we might not have caught ourselves.

We have used utility aid for a few years now and always find them exemplary. My recent experience with Alex Varney has been excellent.
The Customer service they provide is second to none. I have also recently dealt with Ruth and the ever patient Hayley Oldfield.
Well done Team!!

We have had nothing but great service from Utility Aid. They found us the best deals, talked us through the contacts, were so friendly and answered all our many, many questions (without making us feel stupid!!)
The customer service has been some of the best I've ever come across. All in all, the company does what it says it'll do, and we haven't been disappointed so far!

Utility Aid assisted a charity with evaluating its energy options and UA came up with a good range of choices quickly. Nathan Jones was incredible in the support for the actual switch in deals. Highly rated professionalism, they are not pushy like other brokers.

Pressure to sign up to contracts many months in advance. Contracts were then not renewed on time with the supplier plus haphazard invoicing. Had to phone the supplier directly many times to get answers that Utility Aid did not provide. Poor customer service feedback ie didn't answer questions, quoted 5 working days and still didn't reply. Wouldn't use them again.

I trusted Utility Aid to negotiate a value-for-money contract and to manage the switch from our existing supplier to another. The supplier UA recommended seems incapable of producing accurate bills and UA seem powerless to exert any pressure on the supplier to sort things out. This has been the situation since February 2023.
Engaging with UA and their recommended supplier has been a dreadful experience for my small charity.

Used Utility Aid to assist our charity with evaluating our energy options and they came up with a good range of choices quickly. Were incredible in the support for the actual switch in suppliers, particularly where we had an issue with a couple of unreasonable objections from our former supplier. I would highly rate the professionalism of Utility Aid, and they are not pushy like other brokers.

Thank you Trust Aid for a really comprehensive inspection and report, it's incredibly useful.

We have used Utility Aid for sometime and having taken over the utilities from another team member I have found them so helpful. They are so useful for many reasons but the biggest has been in making sure we are getting the best value for our utilities over many sites we have. The team are so helpful with dealing with administration nightmares with utility companies too - Ellie, Alanna, Doris and the team all are so friendly and helpful.

I cannot thank Utility Aid enough for the excellent service they gave, particularly Tracey, in resolving a problem we had with our account with a service provider. Trace went above and beyond over a considerable period of time negotiating on our behalf. She was unfailingly polite and persisted until a satisfactory outcome was reached. Wouldn't hesitate to recommend Utility Aid to anyone.

We've been working with Utility Aid for some time now, several years, and they have really helped us a lot. They are on hand to help and guide us through the administrative nightmare of dealing with energy companies.

Recently Utility Aid helped us review our current direct debits and how much energy we were actually using. This meant we were able to get a refund as we had overpaid for several months.

Utility Aid have also helped produce a super helpful Excel spreadsheet that shows just how much energy in Kw/h and money we have been using on a month by month basis, over the last year, 2023. This has been really helpful as we have secured local authority funding to provide a warm community space. The local authority wanted to know how much energy has been used for this service and how much it cost so the help from the team at Utility Aid has been really useful.

The team at Utility Aid are always a pleasure work with and very polite, positive and able to respond in a timely manner.

Thank you !

We had issues identifying an unregistered supply and Ellie was brilliant helping us sort it out.

Highly recommended!!

Kinga is very professional and super helpful. She is always there when I need to ask a question or sort out an issue.

Thank you very much for your help!

We had real trouble getting SSE to install and commission a smart meter for us, and Kinga and her colleagues at Utility Aid was a real help. They stayed on the case until we finally had it working, and were always responsive, courteous and helpful.

We had some issues with the energy provider for our church who had miscalculated our usage for up to 2 years and were trying to avoid paying back what was owed. We struggled for months to engage them to no avail. Utility Aid gave us the support needed to resolve the matter. A massive thank you to Kinga who ensured that we were updated regularly and was unrelenting in getting us the resolution that we needed.
Utility Aid have also found us a new supplier that is cheaper. They will be managing our energy account, liaising directly with the supplier on our behalf.
Thank you to the team at Utility Aid!

Great support when dealing with a complex query relating to our Church Electricity Account, very knowledgeable and acted as an intermediatery with the supplier

Utility Aid always get the best deal for you and remind you of when it is best to start planning to switch energy deals. They provide excellent support after you have started a contract to make sure you continue to get the best deal, are always happy to advise and respond to any query incredibly quickly.

Alanna and Nathan are both extremely helpful. Most appreciated is their efficiency and delivery of information in a very clear and concise manner. It makes things very easy!