VacationOffer.com Reviews 2.118

Angeline went above & beyond. Yesterday, another vacation offer rep said she made a reservation for me at the Holiday Inn at Lake Buena Vista . I had to pay an additional $103 and needed my friend’s card. I said I’d call back on Friday. When I called today, Angeline said it wasn’t made because I didn’t pay the upcharge. She made the reservation for me, and I gave her my friend’s credit card. I also got the tour for the day I check in since it’s on the way to Lake Buena Vista & I’m handicapped and it takes me longer to get ready in the morning. I asked Angeline to call me next eeek so I can have her plan my next trip for me!

Candice was kind, informative and patient. This is probably the first time I was more frustrated with myself than I was with the person trying to assist me.

very informative and helpful to review all the options available for our trip!

Very helpful in finding a property that met our travel desires. Cortious and engaging assistance.

Reuben we extremely helpful, explaining everything thoroughly. He was personable and professional. Give him a raise!

Information was delayed that caused extra expense for me.

The chat feature was easy to use and the agent was pleasant.

I was pleasantly surprised how helpful Ruben was in being able for me to purchase another ticket for the performance we are going to.

I'm very disappointed calling almost every day and on hold for over 20 minutes and then you hang up!!!!
FELIX changed my attitude 😁 for all the missed calls. FELIX took care of all my questions and and cared. FELIX made my day 😄

The presentation time ended after check out. I had to leave the hotel and pay for a new hotel. This was the worst vacation that I have ever had. The hotel was in a really bad neighborhood and I couldn’t walk around outside at night. I met my presentation qualification and have not received any offers.

Matt was very patient and helped me to confirm my trip then sort out how to best use my travel package. I truly appreciated his diligence and knowledge. Thank you.

Excellent service

I paid $419 for 4 nights stay in hotel. When I called VacationOffer for reservation, I paid another $232 to upgrade to Sahara Las Vegas from May 5 to 9 in 2026. But Sahara told me the reservation was cancelled and only let me stay one night in a very small room. I called VacationOffer and they told I would have the next 3 nights after attended the seminar on May 6. After seminar I tried to check in Sahara, but was denied. I called VactionOffer again, they said I had to pay an extra $102, I paid and received the payment confirmation and went to check in, but was still denied. Finally, I paid $454 out of my pocket to stay in Paris.

The professional and knowledgeable staff.

Representative (Alex) was able to make the travel date changed to the same hotel but a week later. However, based on the representative that handled the original booking, I would have reserved a room with a balcony - ocean view. What I was told by Alex, is the ocean view at that hotel wasn't a guarantee in the original booking. But to get it as a guarantee the reservation must say Oceanfront and efficiency - for a full kitchen. They were able to reserve this request but it cost much more. They were providing other hotel options but these would have been also at a higher price. The extra cost wouldn't have been the representatives fault but it doesn't make sense to pay for the hotel when a person has purchased a vacation package. I could have paid the same amount or maybe less because of other discount that I have (veteran, AAA, award points with the hotel brand, etc.), and booked the room directly with a hotel where I wanted to go.
The original date change starting on June 26 was an option and showed up. I had to call them back and within 30 minutes, that start day wasn't available anymore. So the start date had to be moved to June 27. In my opinion, the start date should have still be available because it was showing available on-line on the vacationoffer.com website. Not sure why somethings are not visible with the booking agent. Alex also provided their direct line for me to call back. When I called by the designated time or when the call got dropped, I wasn't able to reach them and a message wasn't left since they hadn't set up a voicemail option. Staff should have voice mail set up so messages can be left. I then tried calling on the number that the represented called me on (shown in caller ID). That call didn't go through - message that that number you are calling has been changed, discounted, or is no longer in service. If you feel that you have reached this recording in error, please check the number and try your call again. I don't know how they are using a number that can not be called back. This is like the spam calls that I get on my phone and I consider them illegal and using another person's phone number as a fraud.

Good customer service, refund policy

Excellent customer service

The agent was extremely patient, informative, and worked hard to insure that we found the best vacation package.

Anjolene was very helpful and provided me with hotel options that include amenities and are close to the beach.

Angeline was very helpful in my booking