Really happybwith the size of the case I had chosen.Also happy with the colour black.customer service were very supportive when I was asking about when will.i recieve my case due to not getting it on... Toon meer
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Lees wat reviewers zeggen
Excellent piece of luggage. Sorted security code/lock out easily. Looks a well made and practical option for longer trips - very big case, internal dimensions are very generous. Took 3 days from or... Toon meer
Some problems with my order in that the colour I wanted was not available. I was told a phone call had been made but no email was sent. Once I realised I had not received the order and contacted the... Toon meer
Excellent customer service. I contacted the team to ask if I could cancel an order before it was dispatched, as I had decided to keep a similar suitcase I had purchased earlier. They replied almost... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Valise Luggage stocks leading top brands such as Samsonite, Victorinox, Bric's, Porsche Design and Horizn Studio. We only display the best handpicked Luggage, Business and Weekend Bags saving the customers time searching. Sustainability is at the forefront of the site with a dedicated section. So whatever choice you make, you can ensure it will be the best.
Contactgegevens
Verenigd Koninkrijk
- 0207 126 8211
- info@valiseluggage.co.uk
- valiseluggage.co.uk
4,7
Uitstekend
503 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Fantastic range of luggage and great…
Fantastic range of luggage and great discounts.
7 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Great product, quick delivery and a good price. What more do you want.
Excellent service.
4 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Good prices and prompt delivery
3 november 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Perfect tiny wheeled suitcase
Perfect tiny wheeled suitcase for cabin baggage . Light but robust.
I like the colour and design. It has useful interior zip pockets for keeping smaller items separate.
I bought it to avoid having to carry a rucksack
31 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
unprofessional and disappointed with no refund
They emailed me using an incredibly unprofessional template, asking me to cancel my order due to an outage — even though the product appeared to be in stock. I wasn’t able to cancel through their website, as the system is so outdated and didn’t even have a cancel button. After a lot of effort, I finally managed to get the order canceled, but when I tried to contact them by email, phone, and even live chat, no one ever responded. They still haven’t refunded my money, and I’m extremely disappointed. I’m filing a formal complaint against them.
3 november 2025
Review zonder uitnodiging
Antwoord van Valise Luggage
Dear Ggg
We have requested more information from you to identify the order through TrustP but never heard back. We looked back in the last 30 days and have replied to all customers inquiry and there isn't anything missed.
Please email us with your details and order number at info@valiseluggage.co.uk
Kind regards
Fast delivery very good quality.
29 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Excellent service and quality products.
27 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very happy a lovely addition to our…
Very happy a lovely addition to our samsonite collection 🤗
13 oktober 2025
Frustratingly the case that I ordered…
Frustratingly the case that I ordered was found to be defective before despatch but an alternative better replacement was offered and despatched in time for my trip.
14 oktober 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Please choose another courier rather than DPD
Please choose another courier. DPD driver claimed I wasn't at home when I was, he didn't even enter the driveway. I had to call DPD customer service several times to get the bag re-delivered but they only did so to a collection point nearby, not to my home.
13 oktober 2025
Delivered with speed.
15 oktober 2025
Antwoord van Valise Luggage
Thank you for leaving such great feedback!
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Antwoord van Valise Luggage
Thank you for leaving such great feedback!
Fast delivery
Fast delivery, great product.
Huge box used for packaging- wasteful and unnecessary.
2 oktober 2025
Quick delivery, Happy customer.
Easy website to use and order.
Good choice of product, although I was looking for something specific.
Delivery arrived quicker than expected.
26 september 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
Very fast free delivery
Very fast free delivery. Competitive prices. Recieved mine next day.
19 september 2025
Antwoord van Valise Luggage
Thank you for taking the time to leave such a great review for us! We do aim to have the best customer service.
This was the 3rd suitcase I've brought…
This was the 3rd suitcase I've brought from this company, very fast delivery, great range of colours. ( other companies had " non sold" drab colours) price was cheaper than that big online store that begins with an "A"
8 september 2025
Antwoord van Valise Luggage
Dear Daniel
Thank you so much for buying again from us! We love when customers are happy and we see repeat orders.
Kind regards
Valise Luggage
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