Competitive pricing, healthy stock levels & definitely no complaints on the customer service. Sales team know their stuff and always prioritise your enquiries, even if they are small value. We have be... Toon meer
Bedrijf heeft geantwoord
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placed order paid for 1-2day delivery day 4 still not received order, contacted them advise problem sourcing 1 items, why i wasn't contacted to give me chance to source elsewhere?. advised pre 9am del... Toon meer
Bedrijf heeft geantwoord
quick, and they have everything you need. It is just one small detail; they are losing business because they don't have the means to pay on account, so they will always have small orders because no o... Toon meer
Bedrijf heeft geantwoord
First time I used this company Order was really easy to do. Unfortunately the item was out of stock and reordering would be too long. Ryan sorted out galvanised instead and they were delivered on... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Pijpenleverancier
- Industriële apparatuur leverancier
- Loodgieterwinkel
- Afsluiters en aandrijvingen groothandelaar
Geschreven door het bedrijf
ValvesTubesFittings.com is the online element of Besseges (Valves, Tubes & Fittings) Limited. We've been trading since 1988 and are a trusted online supplier of high-quality pipeline products. We're known for our extensive inventory, competitive pricing, and exceptional service. Our range includes mild steel, carbon steel, stainless steel, plastic, copper, and much more, ensuring we meet the needs of various industries.
Contactgegevens
Jackson House, Turner Lane, OL6 8LP, Ashton-under-Lyne, Verenigd Koninkrijk
- 01613432225
- sales@valvestubesfittings.com
- valvestubesfittings.com
4,0
Goed
41 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Besseges ValvesTubesFittings
Thanks for leaving a review!
It’s great to hear that your orders are consistently dispatched and delivered quickly. We really appreciate your continued support and look forward to helping again in the future.
Thanks,
The ValvesTubesFittings Team
Order still not received one week after…
Order still not received one week after ordering. 1 to 2 working day delivery paid for and confirmed on order confirmation.
29 maart 2026
Antwoord van Besseges ValvesTubesFittings
Morning David,
Thank you for your review, and we’re sorry for the delay with your order.
On this occasion, a system error on our side affected the dispatch timeframe, meaning your order was not shipped in line with the 1–2 working day delivery selected. This issue has now been resolved, and your order should be with you shortly.
As an apology for the inconvenience, we’ve refunded your delivery charge.
Thank you for your patience and for bringing this to our attention, it’s helped us ensure this doesn’t happen again.
Kind regards,
The ValvesTubesFittings Team
I thought the service was great, but
I thought the service was great.
But saying that I was extremely displeased with the post cost of £60! It was about a 1kg package. Small box of about 30cm x 20 cm. I had it weighed at the post office and it would have cost less than £10
28 maart 2026
Antwoord van Besseges ValvesTubesFittings
Hi Andrew,
Thank you for your kind comments about our service, we appreciate it.
We’re sorry to hear you were unhappy with the delivery cost. As your order was shipped to the Outer Hebrides, carriage charges are unfortunately higher than standard mainland UK rates due to the additional handling and transport involved. These are set by our couriers rather than ourselves.
All delivery costs are clearly displayed at checkout before purchase so customers can make an informed decision, and we also offer the option to arrange your own courier collection if preferred.
Thanks again for your feedback.
The ValvesTubesFittings Team
Antwoord van Besseges ValvesTubesFittings
Thanks for leaving a review Costi,
Great to hear you find the service we offer and the team here helpful, we certainly do our best!
You know where we are in future.
Thanks,
The ValvesTubesFittings Team
Antwoord van Besseges ValvesTubesFittings
Hi John, thanks for your review!
Great to here you appreciate the high quality range we offer and that we've been able to get your order out quickly.
We look forward to helping you again soon!
Thanks,
The Besseges ValvesTubesFittings Team
Far to long for delivery
Products are of good quality but 10 days to receive the order is far to long. There are many sites that deliver in a few days why not ValvesTubesFittings. In the meantime the project has been on hold.
11 januari 2026
Antwoord van Besseges ValvesTubesFittings
Thanks for your review and kind feedback on product quality.
The order was placed using our free standard delivery service. We do also provide express delivery options for urgent projects, which are available to select at checkout. We recommend choosing these where delivery speed is critical to avoid delays to ongoing work.
Thank you again for the feedback,
The ValvesTubesFittings.com Team.
quick and very good company
quick, and they have everything you need. It is just one small detail; they are losing business because they don't have the means to pay on account, so they will always have small orders because no one wants to use a credit card for business use. I understand that they insist on payment in advance, which is beneficial for cash flow; however, there are other advance payment methods available, such as BACS, and credit cards are primarily intended for personal use, not for industrial materials.
but I recommend them to anyone
27 oktober 2025
Antwoord van Besseges ValvesTubesFittings
Thanks for the great review Fateh! We’re glad you found everything you needed and that our service was quick. We also appreciate your feedback on payment methods and credit accounts. While card payments are our preferred option as they give us instant confirmation and allow us to get orders processed and dispatched faster, we do also offer Faster Payments (bank transfer) for high value orders, which will appear as an option at checkout where applicable. Focusing on advance payment helps us keep our pricing competitive for all customers. Thanks again for the recommendation – it means a lot to us!
Antwoord van Besseges ValvesTubesFittings
Thanks for taking the time to leave us a review Adam. We're really glad to hear that you appreciated the communication throughout your order.
Thanks,
The ValvesTubesFittings Team
Antwoord van Besseges ValvesTubesFittings
Good Morning,
Thanks for the 5 stars! Great to hear you were pleased with the price and delivery.
We're here if you need us in future.
The ValvesTubesFittings Team
Very quick delivery all items are top…
Very quick delivery all items are top quality as usual from Besseges. I will always use Besseges.
Very easy website to use and great customer service.
7 oktober 2025
Antwoord van Besseges ValvesTubesFittings
Hi Keith,
Thank you for sharing your positive experience with us! We’re delighted to hear that you’re happy with our website and the quality of our products.
If you ever need anything in the future, you know where to find us. We’ll be happy to help.
Many thanks,
The ValvesTubesFittings.com Team
ordered 3 weeks in advanc of a shutdown…
ordered 3 weeks in advanc of a shutdown and still didnt recive parts and at the time of writing this no refund
29 september 2025
Antwoord van Besseges ValvesTubesFittings
Hi Patrick,
Thanks for taking the time to share your feedback. We’re sorry for the delay and inconvenience caused.
There was a delay before dispatch, and looking at the tracking the courier seems to have reported access issues at the delivery address, which extended the delivery time further.
We’re glad to see the order has now been delivered, but we’ll review what happened to help prevent similar delays, where possible, in future.
Kind Regards,
The ValvesTubesFittings Team
Brilliant place to shop
Brilliant place to shop, the guys at the trade counter are 10/10 every time.
4 augustus 2025
Antwoord van Besseges ValvesTubesFittings
Hi Mohammed,
Thanks for taking a few moments to leave us a review.
We're always happy to help, so it's great to hear how highly you rate the warehouse and counter team. I'll pass your comments on to them, I'm sure they'll appreciate it.
Looking forward to seeing you at the counter again soon.
Kind Regards,
The ValvesTubesFittings Team
excellent friendly professional service…
excellent friendly professional service as always, used besseges for many years and would highly recommend them to anyone and everyone.
30 juni 2025
Antwoord van Besseges ValvesTubesFittings
Hi Frank,
Thanks for sharing your fantastic feedback with us. It's great to hear that you've always found our service friendly & professional.
You know where we are if you need us in future.
Many Thanks,
The ValvesTubesFittings.com Team
TheAberdeen tube we ordered has been lost and…
The tube we ordered has been lost and NOT delivered. The carrier used is USELESS, how do you lose 6 metre lengths of tube?
We will NOT BE USING THEM AGAIN FOR TUBE ORDERS!!
30 april 2025
Antwoord van Besseges ValvesTubesFittings
Hi Chris,
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand your frustration. Having a delivery go missing, especially a 6m bundle of tubes, is both baffling and incredibly inconvenient. While the carrier’s error was outside of our direct control, we apologise for the disruption this has caused.
We’ve noted your comments and will be reviewing our shipping arrangements for tube orders to reduce, as much as possible, the chance of this happening again in future.
Kind Regards,
The ValvesTubesFittings Team
What a Fabulous company to deal with.
What a Fabulous company to deal with.
They answer all questions if you have any.
Give them a try for all valves,Tubes and fittings
3 april 2025
Review zonder uitnodiging
Antwoord van Besseges ValvesTubesFittings
Hi Joanne,
Thanks for leaving us a 5* review, we really do appreciate it!
Our team are always happy to assist and answer questions about the products.
Looking forward to dealing with you again soon.
Kind Regards,
The ValvesTubesFittings Team
My One of the best and highly…
My One of the best and highly recommended supplier. Great staff, Great prices & always sooo helpful.
Keep shining.
Thank you
27 maart 2025
Antwoord van Besseges ValvesTubesFittings
Hi Zubair,
Thanks for taking the time to share your feedback. We're pleased to hear that you find our pricing competitive and our team helpful.
Looking forward to dealing with you again soon!
Thanks,
The ValvesTubesFittings Team
Efficient service but disappointing…
Efficient service but disappointing return experience as no labels provided for return and the reason given for the 30% return charge was to pay for the transport ; poor communication.
17 maart 2025
Antwoord van Besseges ValvesTubesFittings
Hi Allison,
We appreciate your feedback and are pleased to hear that you found our service efficient. We're sorry to learn that your return experience did not meet the same standard and apologise for any confusion.
Regarding the return process. Our restocking fee covers the time and administration associated with processing returned items. However, it doesn't sound like this was communicated very clearly to you so we’ll certainly take your comments on board to improve this going forward.
Thank you again for your valuable feedback.
Best regards,
The ValvesTubesFittings.com Team
Antwoord van Besseges ValvesTubesFittings
Hi Philip, thanks for your kind review!
We're pleased we could supply everything you needed and deliver it quickly.
It’s great to hear you had a positive experience ordering with us via ValvesTubesFittings.com.
We look forward to helping you again soon!
Best regards,
The Besseges ValvesTubesFittings Team
great website! but shocking aftersales and dispatch
placed order paid for 1-2day delivery day 4 still not received order, contacted them advise problem sourcing 1 items, why i wasn't contacted to give me chance to source elsewhere?. advised pre 9am delivery would now be prioritised. bare in mind the factory shut down was the next day. items turned up just before 15.00hrs next day. useless no refund to fast delivery.
30 januari 2025
Antwoord van Besseges ValvesTubesFittings
Dear Gary,
Thank you for taking the time to leave us a TrustPilot review. We’re pleased you found our website easy to use, but we’re sorry to learn that your delivery was delayed.
Your order was placed with standard delivery, which typically arrives within 1-2 business days. Unfortunately, there was a delay in dispatching your order, and despite upgrading it to a pre-9:30 AM service, the courier was unable to meet this service.
We take full responsibility for these delays and acknowledge that they fall short of our usual standards. Please accept our sincere apologies for any inconvenience this has caused. Our team has emailed you with further details and a credit covering the delivery charge plus an additional amount as a goodwill gesture.
We truly appreciate your feedback and the opportunity to make this right.
Best regards,
The Besseges ValvesTubesFittings Team
100%
Competitive pricing, healthy stock levels & definitely no complaints on the customer service. Sales team know their stuff and always prioritise your enquiries, even if they are small value. We have been working with Besseges for many years and I must admit they have never let us down. Their driver is also a very nice man who has a good relationship with our warehouse team.
13 februari 2025
Review zonder uitnodiging
Antwoord van Besseges ValvesTubesFittings
Thanks for writing such a detailed review of your experience with us over the years Lewis!
We're glad to know that our stock levels and service meet your needs, and our team will be happy to see your comments.
Thanks,
The Besseges Team
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