Van National Reviews 1.429

TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Just bought my first van, after driving cars for 30 plus years. Visited a few times, just to have a look and was left alone to look on my own, but someone was always around to answer any questions.... Toon meer

Beoordeeld met 5 van de 5 sterren

Dealt with Toby and his customer service was excellent from start to finish. I did everything online, opted for Home Delivery and 5 days later the Tipper arrived in fab condition! Really fairly priced... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

From the minute we contacted them to buying the vehicle we had 5* service. We had to travel 1.5 hours to view this vehicle so we contacted them before a visit and they talked us through the vehicle. D... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from initial visit, through the sale and vehicle collection. Non pushy sales team giving space to view and look at vehicle. On collection vehicle was well prepared, even poli... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verkoper van tweedehands auto's

Geschreven door het bedrijf

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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Beoordeeld met 5 van de 5 sterren

Toby made my life so easy at van…

Toby made my life so easy at van national, purchased my new van with no problems at all,
Highly recommend van national and toby the sales advisor

7 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

On behalf of Toby and the wider team thank you for taking the time to leave a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Beoordeeld met 5 van de 5 sterren

Helpful

Helpful, no pressure sales. Quality vehicles.

7 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your review - Van National

Beoordeeld met 5 van de 5 sterren

Really good service by Toby

Really good service Toby was really helpful from start to finish and went above and beyond for me.
Would recommend

7 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you Gavin, Thank you for taking the time to leave us a review on behalf of Toby and the team thanks for choosing us - Van National

Beoordeeld met 5 van de 5 sterren

Van national are a great company to buy…

Van national are a great company to buy a vehicle from. Connor was more than helpful and made the whole process smooth. Excellent service !

6 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank Ryan appreciate you leaving us a great review, hope we see you again in the future should you require anything further - Van National

Beoordeeld met 5 van de 5 sterren

Bought my ford transit connect for from…

Bought my ford transit connect for from van national and I have to say the service and the customer care is absolutely brilliant and my sales man Alex was brilliant through the whole process made the buying process a breeze so I definitely recommend van national to anyone that’s looking for a van they will certainly take care of you and thank you Alex

6 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for taking the time to leave us a review of your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Beoordeeld met 5 van de 5 sterren

A great company to do business with.

Alex was very professional and personable throughout the whole business transaction.
Every aspect of the deal was clearly explained, which made the buying process pleasurable.
I would highly recommend Vannational when making your next van purchase.

6 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you Tim, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Beoordeeld met 2 van de 5 sterren

Legit company but poor customer service.

Legit company with a broad choice of vans available. I dealt with Scott Bentley who was great initially however once I had put the £500 deposit down he was hard to get a response from then onwards. I eventually got the van after some uncertainty, however I have emailed them since and he doesn’t seem to be responding now that I have paid them.

The van was supposed to get a full valet prior to purchasing but I don’t think this was even done as there was mould in the air vents and moss on the roof of the van upon receiving it.

The van was also supposed to get an MOT before being handed over but this was not the case. I was advised that they would pay the bill of the next MOT however due to their recent communication standards I find this hard to believe.

I think van national have a really good set up and could be a brilliant company but customer service is poor and could definitely be improved.

Due to this experience I would probably avoid in future.

22 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for taking the time to leave such detailed feedback. We’re pleased to hear that you found our range of vans and initial service positive, but we’re genuinely sorry that your experience after placing your deposit did not meet expectations.

We apologise for the communication issues you’ve described and understand how frustrating that can be. That’s certainly not the level of service we aim to provide before or after a sale. Your comments regarding the valet and MOT are also concerning, and we will be reviewing these internally to ensure our preparation standards are consistently met.

Regarding the MOT contribution that was discussed, we would of course honour any commitment made. Please contact our Aftersales team directly at service@vannational.com, so we can address this promptly and restore your confidence.

We appreciate your honest feedback, as it helps us identify where improvements are needed.

Kind regards,
Van National – Customer Care Team

Beoordeeld met 5 van de 5 sterren

Van purchase

Tom was really helpful throughout the whole process and explained everything to me perfectly. The communication was also really good on the phone and emails. I also felt the company gave me a fair price for my car on the part exchange. Would definitely recommend to others

4 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you Corey, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Beoordeeld met 4 van de 5 sterren

Van purchase

Toby was helpful through out. Tidy van and easy process

4 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Great to hear thank you for taking the time to leave us a review, on behalf of Toby and the wider team thanks for choosing Van National

Beoordeeld met 5 van de 5 sterren

Jacob made the whole buying experience…

Jacob made the whole buying experience incredibly smooth. He sold me a great van at a fair price, and he was genuinely enjoyable to work with from start to finish. Honest, helpful, and easygoing. I’d happily recommend Jacob to anyone looking for a reliable vehicle and a stress‑free process.

2 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear you had such a good experience on behalf of Jacob and the wider team thanks for choosing Van National

Beoordeeld met 5 van de 5 sterren

Fantastic experience

Quick simple. Great handover. Honest and to the point.

2 februari 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear thank you for leaving a great review - Van National

Beoordeeld met 5 van de 5 sterren

Adam was there for all calls and…

Adam was there for all calls and emails. . All details and sale went exceptionally well. Very professional and job done in 4 days from 1st. Enquiry. Great communication and banter.

31 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear you had such a good experience on behalf of Adam and the wider team thanks for choosing - Van National

Beoordeeld met 5 van de 5 sterren

friendly and helpful service from Adam…

friendly and helpful service from Adam Hobley who explained the process throughout and made the van buying experience smooth and efficient .
would definitely recommend .👍

31 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear you had such a good experience on behalf of Adam and the wider team thanks for choosing Van National

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish, everything as described and as shown on the wensite. Salesman knew his stuff ( Lewis Shaw). Would defi ately buy from again.

19 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Great to hear, thank you for leaving us a review, hope we see you again when the time is right - Van National

Beoordeeld met 5 van de 5 sterren

I have a fleet of vans which can be…

I have a fleet of vans which can be stressful, so when I needed to replace one, I do not have the time to trawl the internet. Luckily one of my business contacts without hesitation recommended Van National:Ryan. . I’m so pleased to say Ryan ((Wheatcroft) took my enquiry and delivered with a 5 star 🌟 service from start to handover. This is such a breath of fresh air, as normally Sales Type people just want to hit and run. Not Ryan 👌🏻. Thank you Ryan. I’ll be back on around April for the next to upgrade. 👌🏻.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

This is so lovely to hear Andrew, thank you so much for taking the time to leave us a great review, if there's anything we can do for you let us know - Van National

Beoordeeld met 5 van de 5 sterren

Adam

Adam, the chap that dealt with my purchase was very helpful, always available, easy to speak with and made the transaction very smooth. Exactly what you need when running a business and time scheduling is everything.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Great to hear Aaron, thank you for taking the time to leave us a review - all the best - Van National

Beoordeeld met 5 van de 5 sterren

If Carlsberg did van sales…

I went to Van National with a very limited idea of what I was looking for. Sales Executive, Lewis, was a huge help - very informative, honest and down to earth (and not at all pushy like I’d experienced elsewhere). Needless to say, I ended up purchasing the perfect vehicle for the youth charity I run, for a very reasonable price (lowest on the market) - in no small part thanks to Lewis for doing all he could to get the price to fit our budget.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you Carl, what a great review and very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

Beoordeeld met 5 van de 5 sterren

I would highly recommend Scott Bentley

I would highly recommend Scott Bentley at Van National. He was super knowledgeable about the stock and listened to my requirements to find a van suitable for me. The turnaround time was amazing and I was able to collect the vehicle and part ex my car with ease. The van was in great condition upon collection and I've had no issues since.

If you’re looking for a van make sure to ask for Scott!

2 januari 2026
Review zonder uitnodiging
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Antwoord van Van National

Thanks, very nice of you to give your time to review your experience with us. If you need anything in the future please let us know and we hope you come back to us again when it is time for your next vehicle - Van National

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