Vanwise  Reviews 252

Hi my names is Mr bassett I purchased a vw caddy maxi van was very clean and was very pleased with it .TAJ was the salesperson a very helpful person , though out the transaction he's kept in touch with me , a pleasure to deal with him, all in all a good service happy with the deal I got thanks van wise, cheers taj top gezza .

I bought a van during pandemic. I purchased the vehicle in full when I arrived to collect vehicle it wasn’t the one advertised. I still took the van the tyres were not legal and there was a problem with the guy issuing MOT there. I drove on motorway severe vibration. I managed to get this sorted 6 months down the line gearbox failed. Investigation found elastic bands used to hold gear lever in place. AA warranty sold as extra is not worth a penny as the try and wriggle out. No mechanic will touch warranty as they don’t pay the going rate per hour. STAY WELL CLEAR.

Purchased a Renault kangoo from vanwise staff were very friendly kept us updated on delivery date and process of buy made very simple and fast

Bought a 69 plate VW Caddy van LO69CXC from Irfan, van delivered with no V5c so we couldn't tax it and therefore use it, customer was collecting the same day, no spare key provided, osr reflector in rear bumper broken too. Irfan was going to call me to sort out, heard nothing. I was given a number by Joe to call to tax the van with DVLA, no joy as it wasn't in our name, in the end had to go to the Post Office to tax, long wait there, had to pay £25.00 to finally get it taxed, absolute pain and a waste of my time in the first week of September.
We paid good money for the van, which to be fair is a lovely van, but feel let down with these items and have had no contact from Van Wise since.
Disappointing service as we have bought successfully from you guys before, and it was fine then.

I enquired about a vehicle at 12.30 and was driving it home at 1630!. Fantastic service the sales team were a genuine pleasure to deal with. Rob Barnes

Not a perfect score because I feel after purchasing the van we could have been kept in the loop a little bit more, however all my issues were resolved and the van is good!

Last week I bought van smell horrible and Then they haven’t got spare tire.
But their stuff are extremely good

We bought a Peugeot boxer with less then 20000 on the clock within a month the engine management light was on so i called up and was told to take it to a main dealer as its under warranty.Main dealer reported the light had been on previously and been reset ! not repaired or investigated just reset,i called van wise to be met with poor customer service and was told if a light comes on we would reset it ..what would you expect us to do ! 3 days and £567 later we have our van back.The engine management light was because the service due on the van was not completed so the oil had failed the sensor.We will never return to Van wise Harlow and if i could remove the review from Van wise Harlow website i would..
And the person you need to complain to will not take calls has to be email ....Total rubbish

I have purchased two vehicles from Vanwise now, with the first one they strategically placed one of their Vanwise stickers to hide damage on the rear door, it wasn't till I got it home and removed the sticker that I discovered it. They accused me of damaging the door, after a while they did eventually repair this reluctantly.

The most recent purchase was October last year, I went into their store and requested a long wheel base Peugeot Expert. They said they had one in stock and proceeded with the purchase. It became clear there was several defects with the vans steering column and doors not shutting. They took the van back to repair it. After having it for a day they said there was nothing they can do.

I also noticed a lot of Peugeot Experts on the road that seemed longer than mine, after a quick google I discovered that they had in fact sold me a short wheel base van, when I explicitly asked for a long wheel base. How can a company be called Van "wise" when they lack a basic understanding of the vans they are selling?

I contacted Vanwise immediately and got messed around for months with nonsense replies and sometimes no response at all. By this point despite all my efforts I had got no where and had become incredibly frustrated with the whole situation. We are now in May, eventually one of their stakeholders got in contact with me via email. He had a very aggressive and unprofessional approach to the situation with an excessive use of emojis, clearly he had just discovered this function, there is a time and a place, not whilst trying to resolve a issue caused by incompetent staff.

After a lot of back and forth they agreed to issue a refund but then refused to pay back the full amount on the vehicle, even though the vehicle was in the same condition, if not better condition as I had the door repaired and upgraded the security when I first got the van. Also in order for me to receive the refund they asked me to produce a VAT invoice which seemed odd, anyone in the same situation as this, who wasn't VAT registered would have lost an additional 20% on the thousands already lost.

Its clear this stakeholders job is to deal with situations like this and make sure their bottom line is in the green rather than value their customers. He knew exactly what to say to bully me into making a decision I was not happy with. This whole situation was a result of their negligence, yet I am the one who's had to pay for it, not to mention the stress this has caused.

How I was treated throughout this was despicable, I strongly advise anyone looking to buy a vehicle from Vanwise to rethink their choice, there are plenty of other dealerships out there who care about their customers and who have a good knowledge of the vehicles they are selling.

Please don't make the same mistakes I've made.
Bought a van from Vanwise Harlow in January.
15 minutes after driving away from the Garage, the engine management light came up.
I was asked to bring the van back all the way from London to Marlow.
I was told that the repairs would be completed in a couple of days.
Didn't have the van back until days later.
I was left to pay the cost of hiring and other expenses.
I've had several other issues with the vehicle after it's been returned.
Be very careful.

Hi Lorena
Not sure what version of events you were given.
Please speak to Richard or Zara at you Marlow branch.
Just wanted you to know that since picking the van you've sold to me on 15/01/21 for almost £15000.00.
Please see list of repairs below
1) Add blue system repairs, carried out by EV Tech,company appointment by Vanwise.
It took 8 days on my expenses.
2) Securing unstable battery.
Carried out by the AA, just one day after the van has been returned from EV Tech.
3) Full service including 2 new tyres which were approaching the illegal limitations.
4) Timing belt recall
5) Fuel pipe replacement
6) ABS wire harness repairs
7)) Front shock Absorbers replacement.
The list goes on

I'm still waiting for an appointment from Vanwise to replace the matting which was covered up and disguised on the day I've collected the van.

I'm willing to hand deliver all documents as proof to a Marlow when it's convenient for you.
Also I've sent you an email.
I do hoped that you will find the time to reply.

Great service from start to finish. customer service at the highest level, even though my father is not an easy client, Aman Manocha and the other manager (sorry but I did not remember his name, very nice gentleman of Hungarian origin) spent as much time as we needed answering all questions and meeting our expectations. Thank you so much Harlow team !!

Brought two Vauxhall vivaros from them, was told over the phone they were A1 condition, when they were delivered I missed the people dropping them off, well were do I start, both vans had spray jobs both looked like a 3 year old had done them, runs everywhere, dust in the paint, over spray, used or all silicone on the joints so the paint had bleached, sent one back had to wait over two weeks to get it back was supposed to serviced there hadn’t been done to neither, was told to get a quote for the other van as I had a body repair company by us, they refused the quote so had it alter three times and still refused, van came back not really any better and still no service, so they said they would pay me what it would cost them to get the spray job done, would pay for the oil and the filters but not the labour, what a load of cowboys, things missing on van had to moither to get them, took 11 months to get the V5 after about 20 emails. Thought they would be a decent company till the vans turned up and the after sales were a joke.

Paid 19k for a van online , supposed to have been serviced ?, no book stamps & paid £199 for AA check ?, van delivered , oil light on , service indicator light on & low fuel warning, not a great customer experience & when I questioned the delivery of the Van got told to bring it back for a service & check over, I wasn’t prepared to drive nearly 209 miles & lose a days pay for incompetence of Vanwise, buying process & delivery was good but I don’t understand how a vehicle was allowed to be delivered without the basics been checked over , & been told the vehicle had service history when it hadn’t. Would think twice about using Vanwise in future to buy our vans.

We've attempted to buy three vans from Vanwise, the first one was apparently having warranty work completed at the main VW dealer, that went on for 10/12 weeks, never once did we apply pressure we just wanted the van, we never did get it. The second one, a 19 plate was in a shocking state body and preparation wise, looked like it had been repaired by a man with a trowel and 4" paint brush, we rejected this one. The third was sort of alright and we've carried on with it, however after 4 months, countless phone calls and emails we still have no logbook. Then there's the £199 fee for breakdown, Guardex and check, just a con to extract another £199, vehicles poorly cleaned, my 12 year old could do better, no evidence of any Guardex and don't need a warranty as the vehicle is still covered by the manufacturer. We buy 150 vans a year and I've never received such slack, ill disciplined service, we had a few emails from a manager/director who used vocabulary of a surfing dude, laughable. Steer clear.

Never another word heard 02/03/2022, says it all

I sent an email got an appointment at my convenient time i requested. 3 vehicles i wanted to see so too get an idea , one of them was exceptional and decided too take that one . The salesman who helped me decide was excellent very helpful and informative , answered all my questions could not ask for better help , so Thank you i would recommend this branch to anyone who asked me about a van .

Excellent service from start to finish. Ordered car on a Saturday and had it delivered by the Wednesday even with the issues that are going on at the moment.
I don’t normally write reviews but I had to for this company as I was more then happy with the service.

I HAVE BEEN FORCED BY TRUST PILOT TO EDIT OR RETRACT MY REVIEW IN MY REVIEW I TOLD THE TRUTH ABOUT VANWISE AS BEING A DISHONEST DISHONOURABLE COMPANY.

WE BOUGHT A NEW VAN FROM VANWISE IN SEPTEMBER 2020 WE ALREADY HAD A BAD EXPERIENCE WITH THE COMPANY AND ITS STAFF WE WERE USING THE VEHICLE 07/01/2021 THE VEHICLE BROKE DOWN NOT BLAMING VANWISE FOR THAT THINGS HAPPEN WE DIDNT SEE A PROBLEM AS WE HAD PAID £199.00 WHICH AS ADVERTISED ON THE VANWISE WEBSITE WE HAVE 12 MONTHS AA ROAD SIDE ASSISTANCE WHEN WE CALLED THE AA THEY KNEW NOTHING ABOUT OUR SUPPOSED MEMBERSHIP WE GAVE THEM ALL THE VEHICLE DETAILS BUT WE HAVE NO MEMBERSHIP NUMBER NO PAPER WORK EVEN THOUGH WE HAVE PAID £199.00 SO THEREFORE VANWISE HAS STOLEN OUR MONEY THEY HAVE TAKEN MONEY FROM US AND WE HAVE NO COVER (is this better trust pilot don’t want to upset VANWISE )

WE HAVE BEEN TOLD WE HAVE TO PULL OR EDIT OUR ORIGINAL REVIEW AS IT WAS DEFAMATORY AND COULD COST VANWISE TO LOSE MONEY AS A BUSINESS SO IT DOSENT MATTER THAT WE HAVE LOST MONEY AS A BUSINESS (that’s ok is it Trust Pilot) WE HAD TO PAY TO BE TOWED TO A GARAGE FOR REPAIRS HAD WE BEEN COVERED BY THE AA AS WE HAD PAID FOR THIS REVIEW WOULD NOT BE HAPPENING BUT ITS OK FOR VANWISE TO TAKE OUR MONEY £199.00 GOD FORBID WE UPSET VANWISE THEY HAVE ONLY STOLEN OUR MONEY LEFT US TO FIND A TOW IN COMPANY AND PAY FOR THE TOW IN OURSELVES WHEN WE HAVE ALREADY PAID FOR 12 MONTHS ROAD SIDE ASSISTANCE

WE WOULD SCORE THIS COMPANY MINUS STARS BUT AS WE ARE NOT ALLOWED TO TELL THE TRUTH (trust pilot won’t let us) IN CASE WE CAUSE VANWISE HARDSHIP IN CASE PEOPLE REALISE THAT THERE A COMPANY THAT ADVERTISE A SERVICE THEY CHARGE FOR BUT DONT GIVE YOU.

BUT ITS OK WE ARE OUT OF POCKET WE HAVE LOST MONEY BECAUSE VANWISE TOOK THE MONEY FROM US BUT WE DIDNT GET THE AA COVER SORRY TRUST PILOT I REALLY CANT EXPLAIN IT ANY EASIER OR MORE HONESTLY VANWISE CHARGED US £199.00 FOR 12 MONTHS ROAD SIDE ASSISTANCE BUT NEVER GAVE US THE COVER ASK THEM IN FACT PHONE THE AA ASK THEM VANWISE STOLE OUR MONEY SIMPLE AS THAT IF VANWISE HAVE OR DO NOTHING WRONG THEN THEY HAVE EVERY OPPORTUNITY TO DEFEND THEMSELVES OR IS IT MORE A CASE TRUST PILOT ONLY WANT NICE REVIEWS DONT WANT TO UPSET THERE CUSTOMERS IF PEOPLE LIKE US OUR CENSORED FROM TELLING THE TRUTH HOW ARE OTHER PEOPLE GOING TO KNOW THAT THEY SHOULD BE CAUTIOUS HAD WE SEEN BAD REVIEWS WE WOULD NOT HAVE BOUGHT FROM VANWISE IF WE ARE LYING THEN VANWISE CAN EXPLAIN IN WRITING WHY THEY TOOK £199.00 FOR AA COVER BUT HAVE NOT PROVIDED THE COVER VANWISE HAVE OUR DETAILS WHY HAVE THEY NOT BEEN IN TOUCH AS THEY DID THE LAST TIME I PUT A BAD REVIEW ON TO TRUST PILOT THEY CONTACTED US CRYING THAT WE SHOULD RETRACT THE STATEMENT WE REFUSED THEN AND WE ARE REFUSING NOW.

ARE YOU HAPPY NOW TRUST PILOT THIS IS ANOTHER TRUE STATEMENT WILL YOU PUBLISH IT OR WOULD YOU LIKE TO RUN PAST VANWISE TO MAKE SURE THERE NOT UPSET AT THE NASTY PEOPLE TELLING THE TRUTH.

JOHN DENTON
NEWOLD SCAFFOLDING LTD

Great service from the boys Irfan and Taj lovely lads great value for money would recommend seeing these lads very helpful

Bought my Third vehicle from them in two years and service Is exceptional.Very professional service from Raj Aman and Taj.Great bunch of guys.

Having just received my 2016 Honda CRV , I wish to show my utmost appreciation to Vanwise especially Aman , who guided and help me through the entire process of purchasing my pristine CRV in a part exchange transaction. The Honda itself is immaculate and the service from Aman was very professional , even with a few little minor hiccups Aman guided me through to complete the deal to a first class standard . And so I would recommend Vanwise to anyone wishing to purchase a van or car knowing they would be dealt with in a very friendly manner A*****