Vaonis Reviews 

Vaonis handled my refund after a return of my order without any hassle.

Prompt responses and thorough instructions.

Je tiens à exprimer ma plus grande satisfaction envers la société Vaonis.

J'ai récemment rencontré un problème avec le bouton tactile de mon télescope VESPERA, qui était malheureusement hors garantie.

À ma grande surprise, Vaonis a pris en charge la réparation gratuitement, ainsi que les frais de transport.

La communication tout au long du processus a été irréprochable, avec un suivi constant et des réponses rapides à toutes mes questions.

Leur sens du service client est remarquable et a dépassé toutes mes attentes. Je recommande vivement Vaonis pour leur professionnalisme et leur engagement envers la satisfaction de leurs clients.

Je tiens à remercier en particulier Agnès et Stéphans

The repair to the charge socket was done quickly and I received the telescope back within 2 weeks of sending it off.

Very quick response and communication with me. Really impressed the repair costs were very low considering the fact I had no other choice than repair my Stellina. Well done.

J'ai commandé le VAONIS VESPERA 2 directement sur le site du fabricant. Le délai de livraison était conforme à ce qui était annoncé. Aucun soucis du packaging.
La prise en main du smart télescope est immédiate et l'application SINGULARITY est d'une ergonomie irréprochable.
J'ai acquis ce smart télescope pour disposer d'un setup 100% nomade par rapport à un NEWTON 200x1000 que j'utilise plutôt à poste fixe.
C'est un fantastique outil pour faire des clichés inoubliables du Ciel profond. Par contre, il ne convient pas pour faire du planétaire et peut être un peu décevant sur des petits objets du CP (dimensions apparentes< 5' d'arc) . Cela reste une lunette de 50x250... Faites une simulation préalable de cette lunette et de la caméra avec le logiciel gratuit stellarium pour acheter ce produit en connaissance de cause. Cependant en augmentant le temps de pose et avec traitement des bruts ( crop + agrandissement) , vous pouvez tout de même faire de belles images de ces petits objets)
Le filtre Dual Band permet vraiment d'améliorer le signal des nébuleuse. Je l'ai testé sur les dentelles du cygne. C'est bluffant.
J'ai eu des difficultés à faire reconnaitre le capteur d'humidité du système lors de son montage initial. Cela a fonctionné après plusieurs montage/démontage (bien enfoncer le capteur avant de le visser.
La housse en toile du VESPERA fait un peu cheap mais cela fait le job.

The Vaonis team is very responsive and helpful. My Vespera telescope needed repair under warranty. I was given all instructions and documentation for returning the instrument to France (from the USA) at no cost to me. Vaonis is a quality organization that stands behind its products. The people there are dedicated to finding a solution to any problem and give excellent care to customers.

Gretchen vom Kundenservice war super hilfreich bei meinen vielen Anfängerfragen :) Ich bin sehr zufrieden mit Vaonis.

I submitted a request for information on getting a stretchy dust cover for my second-hand Vespera, but was told the company did not sell these. It took nearly a week for a response, so I wouldn't call that timely but was glad to receive a response to my inquiry.

Your customer service is excellent. I purchased a Vespera Pro and subsequently returned it. In hindsight, I should have bought a Vespera 2. I may do that sometime in the future. I would suggest you have the option of saving images in (png) as those are better than JPEGs for those of us who won't be doing extensive post processing on a computer.

Responded immediately to my questions.

I recently bought a Vaonis Vespera Pro and had a minor problem. The technical support team responded almost immediately to my email, answered my questions and sorted the issue. They could not have been more helpful.
I have been hugely impressed with the Vespera which has far exceeded my expectations. If you are looking for a fuss free way into astro imaging it is hard to beat.

From the beginning of the support request, the best support was given.
All problems encountered with the equipment and assistance after transportation were handled in the best possible way and very quickly.

I've had some technical issue with my Vespera II recently. Vaonis Customer Support gave me full help in solving the issue. Agnès Dailly, who is the competent support manager, gave me all the possible instructions in order to sort out the problem, even she asked to send the telescope to them in order to check and fix. I've sent the telescope (from Italy to France) at the beginning of August and received it back after 10 days, fully working. Everything was done at no cost due to the guaranty that still cover my Vespera II.
This was not the first time I've requested support from Vaonis, usually in order to have some operational instructions on using Vespera, sometime in order to suggest improvements. Always Ms. Dailly has responded immediately and effectively to all my emails.
I think that beside the good quality and reliability of the telescope (Vespera II is like this) what you whish from a provider is an excellent customer support, and Vaonis has it: intelligent approach!
For me this is a reason to consider Vaonis a top brand.

I backed the Hestia via Kickstarter. It was funded one year ago. The status says shipped, I have received no notification of shipping details and have not received the product.

It's available in shops all over the world but not available to Kickstarter backers.

Vaonis do not reply to messages and have provided no updates since June 27. The updates that we did receive were complete lies. There are a lot of disgruntled backers who have not received the product. There is no customer service and no product. Pathetic.

POURQUOI UNE ENTREPRISE FRANÇAISE ECRIT EN ANGLAIS À SES CLIENTS FRANCAIS ???

Pas de chance la panne tombée juste sur la nouvelle lune de mes vacances...

Great service culture.
Highly professional staff.

Depuis 2 mois je suis toujours dans l'attente de mon nouveau filtre dual band de remplacement suite au renvoi
du premier filtre défectueux effectué en juin 2024.
Assez mécontent en général du service client Vaonis : procédure administrative incohérente qui ne va absolument pas dans le sens de la simplification et de la satisfaction client, communication indirecte uniquement par e-mails génériques (impossibilité de parler à une personne réelle), réponses par e-mail via des interlocuteurs multiples qui contredisent le réel. Suivi médiocre et laxiste du dossier et engagements non tenus.
Bref, malheureusement, un véritable parcours du combattant, une très mauvaise expérience utilisateur et une perte de temps inestimable.
Je ne pense pas acheter de nouveau sur leur site.

For 2 months I have been waiting for my new dual band replacement filter following the return
of the first defective filter in June 2024.
Quite dissatisfied in general with Vaonis customer service: incoherent administrative procedure that does absolutely nothing to simplify matters or improve customer satisfaction, indirect communication only via generic e-mails (impossible to speak to a real person), e-mail replies via multiple contacts who contradict the real thing. Poor, lax follow-up and broken commitments.
In short, unfortunately, a real obstacle course, a very bad user experience and an invaluable waste of time.
I don't think I'll be buying from their site again.

Vaonis has gone above and beyond my expectations for their service regarding repairs on my telescope. When UPS lost my scope they quickly sent me a new replacement telescope. I have been very happy with how the issue was resolved. These little telescopes are fantastic!