Ordering was straight forward tho its hard to navigate account and wanting to look at points and how to spend them, i find sometimes i put stuff in a basket and log into account only for things not to... Toon meer
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Lees wat reviewers zeggen
I wouldn't use anyone else for my vapes. I tried Mandarin dojo refills this time as my regular fizzy cherry were out of stock. Unfortunately I didn't like it but my sister does. So she is now enjoyi... Toon meer
Used this family run company for quite awhile now. Recently had an issue with an order placed (possibly fault on RoyalMails side) so reordered and the same thing happened again. Contacted Vape360 and... Toon meer
Bedrijf heeft geantwoord
I recently used the Click & Collect service from 360 Vape UK and had a really smooth experience. The ordering process was quick and simple, and my order was ready for collection exactly when promised.... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Vape 360 is the UK vape industry's leading online e-cig vape store which delivers vaping essentials including, e-cigarette starter kits, vape hardware and e-liquids. Vape 360 offers free delivery on all orders with same day dispatch and the best customer service in the vape industry.
Contactgegevens
3 Sagar St, M8 8EU, Manchester, Verenigd Koninkrijk
- 01615649336
- contact@thevape360.com
- vape360.co.uk
4,3
Uitstekend
314 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 53% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Use their v drops range from 7 years…
Use their v drops range from 7 years and it’s been spot on every single time highly. Highly recommended
24 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your amazing feedback! It means a lot to hear that you’ve been using our V DROPS range for 7 years and that it’s been spot on every single time. As a small family-run business, we’re truly grateful for your long-term support and your high recommendation.
Regards,
Team Vape 360
Friendly and Reliable
Reliable, honest Company. Great products and easy to contact Customer Services. Loads of Special Offers and a Points Reward System. Prompt Delivery, Free P& P from a minimum £5 Basket. No hassle 'Age Verification' process. A frequent purchaser, I am completely happy to recommend Vape360 UK.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your wonderful and detailed feedback. As a small family-run business, we truly appreciate your trust and ongoing support. We're really glad to hear that you find us reliable, easy to contact, and that you enjoy our products, special offers, and rewards system. We work hard to keep everything simple — from age verification to fast delivery — so it means a lot to know it’s making a difference.
Thank you for recommending us; your kindness genuinely motivates our whole team.
Regards,
Team Vape 360
Vapes are good quality…
Vapes are good quality and postage is super quick. Cant recommend these guys enough.
23 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really happy to hear you’re pleased with the quality of our vapes and our quick postage. As a small family-run business, your recommendation truly means a lot to us.
Regards,
Team Vape 360
Great Family Business
I have used Vape 360 for a while now as its very easy to order and is delivered quickly and they have a huge choice at great prices, Its great value as a Ex cigarette user to find this company and try out new products from different suppliers and save money with the convenience of being able to see all the items online and after you order they are on your doorstep the next couple of days. If you ever have a problem then their customer service is second to non as I spoke to them when an offer was not working correctly and within 10 mins the issue was fixed. Great job keep up the good work A++++++++
7 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your amazing review. We're really glad to hear you find our website easy to use, enjoy the range of products, and appreciate the fast delivery. It means a lot to know we’ve helped make your switch from cigarettes easier and more convenient.
We’re especially happy that our customer service was able to sort out your issue so quickly — we always aim to help as soon as possible.
Thank you for your kind words and encouragement, it truly motivates our whole team.
Regards,
Team Vape 360
Not good recieved a txt to say items…
This is an updated review had a problem with order stock has now been rectified and refund issued Thankyou very much
3 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Susan, I hope you're doing well.
We apologise for the inconvenience caused; however, our customer service team has received your first email today with the following timeline.
10 Oct - 8:10 AM - Complaint about item not received
10 Oct - 3.52 PM - We have replied. If you would like a replacement
10 Oct - 5.00 PM - You have requested a refund, instead of a replacement
10 Oct - 5.01 PM - You review saying, we didn't reply.
We're here to resolve the issue; however, allow a few hours for the team to respond.
Regards
Order 145111
Placed order in time for 24hr delivery, was sent tracking information. 3 working days later and they still haven't passed order on to courier. Attempted live chat, no answer after 24 hours. Tried phoning, got an automated "We could not complete your call, please try again." It feels like they've taken my money and ran.
*Update* 29/10/2025
The package was later dumped off on Royal Mail, with no postage paid, so I had to pay £7 to receive it. Vape360's response has been to offer me £7 in store credit and no proper apology. Avoid this company like the plague, their idea of customer care is "You're a customer, we don't care."
7 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for updating your review. We’re sorry to hear about the trouble you experienced with this order. Your parcel was delayed by the courier, and as requested, we held off re-sending it until the 27th as you were unavailable. Once you returned, Royal Mail delivered your original parcel.
We understand the frustration with the unexpected £7 charge — this was applied by Royal Mail without prior notice. We apologised for the inconvenience caused and added £7 store credit to your account to cover the fee.
If you need any further assistance, please feel free to contact us at contact@vape360.co.uk
.
Regards,
Team Vape 360
Order Number 141536
I ordered some IVG2400 Refills in August 2025. Out of the 15 Pods, 4 were awful & tasted foul. They had to be thrown away. As soon as I returned from my Holiday I contacted them. They initially replied, asking for the Order Number which I had included in my E-Mail, then they ignored me for 6 days until I sent yet another E-Mail.
Now they say I am outside the 30 day Return window. I believe this doesn't apply to faulty items.
I don't think I have ever received an Order within 24 hours as stated on their Website. It's more like 3-5 days.
The last time I complained, I was ignored as usual & then insulted. I foolishly decided to give them another chance.
Never again. I have found the same Vape Refills on Ebay for a lot less.
10 Oct 2025 - Without even replying to this Review, Vape360 tried to get it taken down ! Luckily, Trustpilot didn't agree.
2 MONTHS to get a Reply to this which is a pack of lies anyway. I'm not sure their items are genuine anyway as I had lots of issues.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for taking the time to share your feedback. We’re sorry to hear about your continued concerns and appreciate the opportunity to clarify the situation.
When you first contacted us regarding faulty pods, we processed a replacement for you straight away and even included two additional pods as a gesture of goodwill. We genuinely care about supporting our customers and resolving issues promptly.
Regarding your latest message, it was received more than 30 days after delivery, and all items in question had already been used. While we always aim to help wherever possible, we do have to follow handling and safety guidelines for consumable products. This is why we were unable to replace a full batch of pods several weeks after use.
As for delivery times, we aim for 24-hour dispatch, but delivery timeframes can vary depending on courier capacity. We apologise if your recent orders arrived later than expected.
We have never intended to ignore your messages, and we’re sorry if communication felt delayed at any stage. We are here to help and always aim to respond as quickly and fairly as possible.
If you would like us to review anything further, please feel free to contact us at contact@vape360.co.uk
and we’ll be happy to assist.
Regards,
Team Vape 360
Highly recommended company for all things Vape and Vaping
Easy to navigate website which has loads of relevant and very helpful information, especially for a newbie to vaping like myself. I easily found the piece of kit I needed and at a great price. Ordering and paying was simple and quick and my new purchase was delivered very quickly. I will happily use Vape 360 UK again and can highly recommend them
1 oktober 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your wonderful review. We're really glad to hear you found our website easy to navigate and helpful, especially as someone new to vaping. It’s great to know you found the right device at a good price, and that the ordering and delivery process was smooth for you.
We truly appreciate your kind words and recommendation, and we’re delighted to hear you’d happily shop with us again.
Regards,
Team Vape 360
I still have not received my order.
I still have not received my order.
28 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
We're sorry to hear you haven't received your order yet. Please email us your order number at contact@vape360.co.uk
so we can look into the tracking immediately and resolve this for you as soon as possible.
Regards,
Team Vape 360
Another order delivered great service in less than 24…
Another order delivered in less than 24 hrs won't go anywhere else
25 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear your order arrived in less than 24 hours. It means a lot that you choose to shop with us time and time again.
Regards,
Team Vape 360
Problem with order
Hi I had a b
Problem with my order from the manufacturer rang vape 360 up and they were very helpful and polite then they sent out the pods that was missing from the sealed boxes.
10 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're glad we could help resolve the issue with the missing pods quickly and politely. If you ever need anything else, feel free to get in touch.
Regards,
Team Vape 360
Well priced, free postage, prompt delivery
I have been buying my juice from these guys for some time now. The juice I buy is sold at a cheaper price than anywhere else I have found on the internet. A box of 10 Vado black jack is £12.90 as opposed to the £20 I had been paying elsewhere. The delivery is free and prompt, usually arriving within a day or two of ordering. I highly recommend them.
18 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your wonderful feedback. We're really glad to hear you’ve been shopping with us for a while and that you’re happy with our prices, especially on the Vado Black Jack range. It’s great to know you’re enjoying the free and prompt delivery too. Your recommendation truly means a lot to us.
Regards,
Team Vape 360
Very quick and also very good customer…
Very quick and also very good customer service
17 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your kind feedback! We're really glad to hear you were happy with our quick service and customer support.
Regards,
Team Vape 360
Just a really good liquid
Just a really good liquid, fast delivery and well packaged
13 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really glad to hear you’re happy with the liquid, and that your order arrived quickly and well packaged.
Regards,
Team Vape 360
I have used this small business for a…
I have used this small business for a while. I like the deals on offer; good value for money. Customer service is first class. Using my rewards is good at lowering the price. Delivery is quick
Thanks very much guys
5 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely feedback. We're really glad to hear you've been shopping with us for a while and that you enjoy the deals, rewards, and quick delivery. It’s great to know our customer service has always been up to your expectations. Thank you for your continued support — it truly means a lot.
Regards,
Team Vape 360
Super quick delivery.
Super quick delivery.
These guys are always my go to now, don't use anyone else.
1 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your great feedback! We're really happy to hear you received super quick delivery and that we’ve become your go-to place for vaping products. Your support means a lot to us.
Regards,
Team Vape 360
Vape360 uk (Amazing)
Great service, easy communication. Great prices and deals been using for 2.5 Years only had one problem was rectified quickly and replacement sent out. Quick delivery, and points earnt for bonus off your bill is fabulous 👌
3 september 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your amazing feedback! We truly appreciate you staying with us for 2.5 years. We're glad to hear you're happy with our service, prices, deals, and quick delivery — and that the one issue you had was sorted quickly with a replacement. It’s great to know you’re enjoying the rewards points too!
Thank you for your continued support.
Regards,
Team Vape 360
problem was with Royal mailing.I…
The problem was with the mailing.I chose Royal Mail 48 tracked and it took 5 days.I had wanted the vapes sooner,so the lesson is use this company but don't select the Royal Mail option for delivery.The actual products were good and no problems
28 augustus 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your feedback. We're sorry to hear Royal Mail 48 took longer than expected — delivery times can vary with them, especially during busy periods. We're glad the products arrived in good condition and that you're happy with them. If you need faster delivery next time, please feel free to choose one of our quicker courier options.
Regards,
Team Vape 360
Best and most reliable vape supplier
Best and most reliable vape supplier I've used.
Been a regular customer for nearly 2 years since swapping ciggys for vape. And in all orders have been trouble free, quick delivery and free delivery too, not many offer this.
Highly recommend, A1 service.
26 augustus 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you so much for your wonderful feedback. It means a lot to hear that you’ve been a regular customer for nearly two years and that we’ve been able to support you since switching from cigarettes to vaping. We're really glad you've always received trouble-free service, quick delivery, and enjoyed the benefit of free postage.
Thank you for the high recommendation — we truly appreciate your support.
Regards,
Team Vape 360
I’ve been with 360 for over 3 years
I’ve been with 360 for over 3 years. I always get the best service. The team is very helpful to assist me. Even when I make mistakes with my order, they get charged and sorted for me. I night recommend this shop.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Vape 360 Uk
Hi Dear Customer, I hope you're doing well.
Thank you for your lovely review. We're really grateful that you've been with us for over 3 years, and it's great to hear you always receive helpful and reliable service. We're always happy to assist — even when an order needs correcting — and we truly appreciate your recommendation.
Regards,
Team Vape 360
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