Vapecraze Reviews 

I also purchased from this seller & nothing delivered and they dont reply to emails or telephone messages so do not use as it’s a scam company.

Scam website…. Avoid at all cost… no answer on phone goes strait to answer phone, no reply via email, and no products ordered have turned up. I will go to my bank to get the money back

I placed an order with Vape Craze on 13 July and received an order confirmation straight away. However, I still have not received my order.

The Royal Mail tracking number provided continues to show that Royal Mail is expecting the item, which suggests that the parcel has not yet been handed over to them.

I have also contacted Vape Craze by email to request an update, but unfortunately I have not received any response.

At this point, I have paid for my order, have no delivery, and no communication from the company. Based on my experience so far, I am extremely disappointed with the level of customer service and the lack of communication. Until my order is delivered or I receive a satisfactory response, I cannot recommend purchasing from this company.

If this issue is resolved promptly, I will happily update my review.

Placed order end of June and still not received. Pretty sure its a scam website as the number goes to voicemail and no one ever replies to messages left. Ive also sent emails. Avoid!!!!!!!

I bought Kinder Eggs (Stranger Things) from this shop. They didn’t post my order for more than 2 weeks. When I sent them a message to find out where it was, they replied that the Eggs were on pre-order…However, there was nothing mentioned on the website when I was buying them. I couldn’t receive the parcel, so it was sent back to them by Royal Mail. I didn’t receive my money back. I contacted them a few times, but there is no response. I don’t recommend this shop at all.

Do not buy from this website, I done an order week and half ago, they created a tracking code with Royal Mail and did not send it to them. I tried to contact them on email and phone no response. In the end I had to contest with my bank. I would not recommend anyone to purchase of this site it’s a scam. 30/03/2026

Excellent service, so easy to place an order, great communication, item well packaged and arrived in super fast time. Would definitely recommend.

Had an issue with my order/delivery. Problem was dealt with pleasantly and was corrected efficiently. Very happy with their service.

Ordered stranger things kinder joy over a month ago. Asked for a refund after a few weeks of no shipping confirmation. Claimed they already refunded me but they didn’t. Started a dispute with my bank.
Do not trust this unprofessional “business”, they will only disappoint you.

Unacceptable!

Had a bad experience at the beginning regarding the order status and with a phone call but thankfully I waited it out as I ended up receiving the package even though slightly the wrong order was sent but that was rectified with a quick email on a Saturday afternoon. Was given an apology and a fix for the situation and I understood that they are a new business so I shouldn't have jumped the gun with the earlier review.

I would like to order again to help them grow their business as I myself can understand as a new business owner that it can take time to get settled and mistakes can happen. Please do give them a chance

I honestly don’t know whether this company are scammers or not, but I never received my order. I am extremely disappointed with this company.

I paid for 20 Kinder Joy Stranger Things eggs on the 31st of December, and to this day I still haven’t received my order.

Their website states that dispatches are made every day. I understood that this was a holiday period, so I waited patiently.

I should mention that I called them 3 times, and each time I had to make 5–10 calls before someone finally picked up. When I eventually managed to speak to them, I was told that the item was out of stock.

I decided to wait, but nothing happened. No emails, no messages, no updates from them. Nothing at all.

They do not reply to emails either. I sent three emails at different times and never received a response. They don’t have WhatsApp, and the enquiry form on their website doesn’t work.

Eventually, I could not wait any longer. I called twice to request a refund, but nothing came through. I then contacted my bank, as this whole situation looks like fraud.

Avoid this company at all costs - they are extremely unreliable and have zero communication.

I was very patient and waited until the very end, but my patience has now completely run out.

Thanks for quick delivery, everything looks perfect.