Vector Security Reviews 575

Any interaction I've had with their staff has been top notch. They are knowledgeable, patient, and answer all my questions in a professional and personable manner. I especially want to mention Becky in the office and John, the service tech in my area.

I contracted Vector Security in May 2016. They have a reasonable price, professional technicians, very good customer care, and respond very fast to your requests or questions. I find their blog instructive and I would recommend their services to anybody interested to get security services and peace of mind.

Very happy with the personnel and the system installers i and the repair man when needed. The response time in setting the system from your mobile phone sometimes takes way too much time. other than that we are very pleased with Vector Security.

this company is decent....from the local rep. to the installer! valuable system great price!!

We have been Vector customers for many years and never had any problems or issues. And the cost is very reasonable.

In this day and age, it's rare that one would find first class customer service as I did when I spoke with Mr. Kevin Myer. Recently I've had to contact Vector a few times for repair service and billing questions. Each time, I've had the pleasure of speaking with Mr. Kevin and I must say It was such a pleasure! He was personable, helpful, patient and polite!

Think with cost of package, windows should be secured too?

I have Vector security at my home for two years now due to a three year contract. In these two years my equipment acted up two times. I had a similar experience both times. I would get a call early in the morning from the monitoring department that they have received trouble signals from the equipment. Since I had purchased the additional warranty, I asked to talk to the service department, who took all details of everything from me, and then said that I will be contacted by the local team that will set up an appointment within 48 hours. Three days went by and I did not receive the call. Upon calling them again to follow up, I was told that someone will contact me within the next 48 hours. Still no call. And I still get the call every morning from the monitoring department.
Few days later, someone named Kevin calls me to ask if someone came by, and I reported negative.
3 days have gone by since.

I am stuck with a contract, equipment issues and non existent customer service.

Vector Corporate refuses to let me out of my contract despite me being relocated for work to a place they DO NOT cover. Plus they are taking the equipment out of the house, so what am I still paying for?

Just don't do it and call ADT. I thought working with a smaller local company would have benefits as I like to support the local business however, in this case I wish I would have just called a real organization.

Stay away at all costs unless you know you will never leave your house under any situation.

Vector was amazing and protected my home and family for almost 7 years. I moved and my new complex has a new security company. Boo!!

Thank you for a great 7 years Vector!!

I accidentally activated the auto pay online. When I called your billing department Stephanie had a bit of an attitude when I asked her to take me off auto pay.

Grate Service from Vector all the time.

IHome makes me feel comfortable and secure when I'm gone when I'm home alone and I know that everything is going okay. They are a great company they respond immediately I recommend them to anyone and hopefully people will take that recommendation.

Not my fave security system.

Very satisfied. Technicians were awesome! Very nice and very proficient. They took the time to show me everything and how to use it the right way. Very, very good!!!

I have recommended Vector Security to others. We purchased a house that was already equipped with Vector Security and after calling and setting up a meeting with them, we continued to use this service. We have a hearing impaired daughter and we feel safe and secure with the fire alarm connected to the service.

quick response gives a sense of safety and security

They havent raised their rates in years.

Professional courteous sales and service staff. Updated my system quickly, clear concise explanations with quick response time when we discovered a problem ( phone and unit not communicating correctly). Service fits my budget with many options available. I have utilized Vector Security for 5+ years and would highly reccomend this company.

A few days ago, I spoke to a lady named Michelle. Once I shared my problem, within 2 days she sent a technician to fix the issue. Also the technician did an excellent job and was quite understanding with everything. Michelle worked around my schedule and fixed a convenient time for the technician to come over. Overall, both Michelle and the technician did a very decent job. It was outstanding customer service! Would recommend again to all my friends! I would like to say thank you to Michelle for fixing this issue.