Vector Security Reviews 575

This company is not worth the $55 I pay monthly. The cameras only work half of the month, I keep getting sensor notifications from the window in a bedroom that's perfectly fine! Don't waste your money!

Vector Security is a scam! Scam! Scam!

Do NOT hire Vector Security! They will harass you for life, once they have your phone number.

We have not been customers since 2018 - that’s 3 years - and Vector Security is sending us new, fake bills and calling to harass us daily. It started about 6-8 months ago. I have told the harassing girl (who calls from Baton Rouge number) repeatedly that we are NOT customers, we do not have or want their service or equipment, and to stop fake billing us and stop calling us. She then calls back the next day. Same girl. Same voice. She calls both my phone and my husband’s phone.

And that’s not all. Here’s ANOTHER Vector Security Security SCAM — A couple years ago, Vector Security called repeatedly and tried to trick us that they were our current security company and needed to upgrade our equipment. They weren’t! We had cancelled service a year prior. I fell for it at first and when they showed up and started messing with the security equipment, my true current security company quickly called and asked what was going on (they were getting signals from equipment). My current company explained over the phone that Vector Security company pulls this trick to try to get back a cancelled service. I quickly kicked out the shady tech from Vector Security...who was in my home (scary)...before any equipment was changed.

This is the first bad review I have ever written in my life. Telling Vector Security by phone to ‘stop calling and billing us and that we do NOT have or want their service’ is not doing anything. Maybe they will listen to this rant, since other people can see/hear it. One more call from Mrs. Baton Rouge and I will spring for the money to get my attorney involved. Will be worth every penny. Are you listening Vector Security?!

Again, stay far, far away from Vector Security. Ironic that a company who is supposed to keep you safe is a scammer/harasser and taking advantage of people.

Edit: the manager called in response to this review and said he would take care of it. He said we wouldn’t be getting any more fake bills or harassing phone calls. Well, a couple weeks later we got another, larger bill for current service. We DO NOT have their service!!! And then today, a letter from a collection agency.

Do better, Vector, and Vector Manager. Now I have to call an attorney. And you will be paying my legal fees.

I am the backup for a friend when he is out of town and there is a problem. Today, he was home, but his system was going off all day, so they called me about 5 x. I called the number they gave me (Columbia, MD). Called it and they sent me to their alarm call center. I asked to be taken off until July 14th, because the owner was home. They sent me back to Columbia and nobody answered. That isn't the worst of it. My friend pays for a monthly maintenance fee and he could not get an appointment for someone to come out until July 14th. They said just because the system was going haywire, it wasn't covered under the maintenance plan and too bad nobody could come out. It is a frickin' emergency when the alarm is constantly going off. Horrible customer service. Stay away.

Only giving one star because I can't click zero.

I never recalled signing a 60 month contract. I was provided with the alleged contract that i signed. Its definitely not my signature. I told the dealer THE DAY I SIGNED UP FOR SERVICE that i would be moving. He assured me with military orders it would be no problem to cancel.

He never said i would either have to sell my house or pay over $2300 for a service contract that was binding for 60 months.

If this was the business model from the start, good luck with future military customers and competing in todays market with other security companies.

This company is a fraud. They tricked you into a 3-year contract and wish to keep exploiting you for another 3 years if you forget to notice them.

Vector’s gross negligence in the management of my home alarm system and their refusal to repair it in a timely fashion resulted in several weeks in my home without the coverage they promised.

After I sought another alarm company because they refused to repair my service, they sent me to collections for the balance of a contract they were clearly unable to fulfill. I never missed a payment. I never gave them a reason to want to lose me as a customer. But when the rubber met the road, they were completely unable (or unwilling) to hold up their end of the bargain. Instead of owning their inadequacy, they have chosen to extort money from a 7 year customer that they were simply not interested in retaining. Do not do business with this company.

If you are looking to purchase Vector Security please, please read the contract in its entirety before signing it.

If you cancel your contract you will still have to pay the entire 3- or 5-year final balance. Also, the contract auto-renews at the end of your contract term. Vector customer service rep explained to me the they do NOT remind you of the auto-renew. They leave it up to you to remember in 3 to 5 years that the contract will auto renew. Once the contract auto-renews you are again locked in and cannot cancel it unless you pay the entire 3 to 5-year monthly fees. If you do not want to auto renew you must remember to send them a letter 30 prior to the renewal date.

The sales rep will not explain this to you. They just want the sale. They give a sweet song and dance but at the end of the day they just want you locked into this never-ending contract. So please, please read the contract before signing.

Also, the customer service reps are very rude. So, if you don't like locked-in contracts with rude customer service reps then I would advise that you choose another company.

Terrible equipment camera never works alarm goes off all the time for no reason and keypad does not recognize your finger where it, then there is a contract that autorenews without letting you know and the customers arrive reps are rude and tell me that I needed to read the fine print, so I am overpaying for an alarm system that doesn't work like it should and keeps me up at night because of false alarm and all anyone can tell me is sorry and they can't do anything more except charge me over $500 to cancel

I am very pleased with my service. able to connect to arm or disarm away from home.

I do not have a problem with Vector Security; one exception. I get these pre-calls before my payment is due asking me to make a payment which I do every month. I don't need a reminder to pay for service I need and appreciate. Thank you for this opportunity.

Installation went fine. I had a screaming battery within a few months. I did
not know what was happening. Called a friend who came over and told me that what it was. The company was saying initially that no one could come out to fix the matter until the following Monday. This happened on a Friday. I had to really plead because of a nerve condition, and my husband's heart problem, we would have had to check into a hotel for the weekend. The noise would have knocked both of us out over that time period. After near freaking out (panic attack) over the phone the company finally agreed and sent a tech out. This does not speak well. There should be weekend attention in some cases. Happy my situation was addressed, that time, but this should be attended to by the company-and improved.

The tech that came out to my business at 900 Rutter Ave. was the best ever!!! Really knowledgeable.

The repairman was able to finally fix an ongoing problem. He was great!

I called to report I am having a problem with my alarm and I was hold for a very long time and had to disconnect my call. I am having a problem with the alarm system and I need to have some one come check it out.
Thanks

Sonny was a nice guy treated us real good very polite. Very knowledgeable

A truck with a huge sticker on the back was road raging and cutting other drivers off with no signal. The tech was driving like he was running away from a tornado on the highway. Unfortunately for me I got in front of the driver and he hit my vehicle multiple times and when I pulled over when it was safe he got out of the van and threatened me. Very scary experience and shows the values of this company. Submitted the dashcam tapes to the county.

We had a problem with our system after a 4 day power outage. We kept getting a notice of a “bus” system failure and we’d be getting 3 beeps warning of something. We were told how to stop it temporarily, but no one on the phone could tell us how to fix it. They said we needed a technician to come out to fix it, but they couldn’t send someone here for 2 and a half weeks. We had to deal with annoying beeps and automated phone calls telling us there was a communication failure for all that time, and we had no connection to the system. When the technician finally came, he was able to fix the problem, but he told us he’s not that busy and couldn’t understand why they couldn’t have gotten him here sooner.

I feel very secure with Vector Security! Right now I have the basic setup and it backs up during storms, which is wonderful for me. As soon as I’m able I will invest in more security that is being offered. Thank Vector for keeping me safe!

I have never had a problem with Vector Security. I some times make a mistake in entering the code and the alarm goes off. Within a minute the phone rings and the tech asks if I am okay. Then the tech asks my name and password. It is reassuring to me the techs are always there.

Mr. Friendly Davis did an excellent job setting my system up. He gave me detailed information on my system and taught me how to use it.