Vector Security Reviews 575

Let me start by saying that I am not a complainer. I am a very easy going laid back guy…But my experience with your company has me very, very upset. So here is my experience with your company. Keep in mind this is my first impression and interaction with Vector Securities.

I set an appointment over a week ago for installation of 2 Bluetooth AC thermostat controls and a new alarm system. The first appointment was cancelled by a guy named Doug the day before they were coming out. However, I did have the appointment rescheduled and the alarm and 2 Bluetooth AC systems installed this past Friday January 11th. The gentleman whom installed the unit set them to 75 degrees (which I requested). I noticed on the remote phone application that the house was at 54 on one unit and 61 on the other unit throughout the day. They were set to 75 degrees at approximately 9:20am. I also explained that the alarm wasn’t working and although it said “ARMED”, it also said “ZONE 1 OPENED”. On Friday a few hours after installation I called several times to ask what was going on. I spoke to the guy named Doug again who was out of the Fort Lauderdale branch of your company. This was the same guy that cancelled the first appointment I had scheduled last week. I spoke to Doug 5 times on Friday. The last time was at 4:58pm. I explained that my daughter (14 years old) and I were wearing sweatshirts and jackets because the systems were stuck at 61 and 54 degrees (as he acknowledged himself by looking at the remote application-see Pics 1,2&3). Doug asked for my number and said “I promise I got you on this, I’m going to speak to my lead technician and I will call you back in 10 minutes, don’t worry, I got you, we will fix this immediately). Well, I think we know how this ended….i called back about 30 minutes later to see what was going on and I got the answering service whom said they were closed and to call back Monday.

Doug left us without a care in the world so he could enjoy his weekend. I am disgusted with the lack of concern (considering there was a minor child involved) and commitment to follow through. In addition to all of the above, the system was installed in a way that damaged my door frame. It was a very unprofessional installation (see Pic 4&5). In addition to that, the installer also didn’t use the same “new parts” for installation (on one thermostat he used my old backing plate and on the other he used a new one, see Pics 6&7).

I ended up speaking to a Michelle on the service line whom explained that both Doug and the installer gave me improper directions on how to set the zone temperature. After speaking with Michelle the temperature issue was fixed in 2 minutes….but she did take my number and told me that someone would call me that Friday night about the alarm (nobody called and still hasn’t).

This by far has been the worst experience I have ever had with any company. I just thought you should know about how first impressions can be damaging. I was warned by neighbors not to use Vector due to the terrible service. I brushed it off and this is what I am now dealing with. As of today I still have yet to hear from someone about any of this.

Please let me know how to proceed with fixing this disaster.

Robert.S

**could’t upload pics to this page**

I sent this to the CEO and am still awaiting a call back.

Multiple false alarms this weekend, and no one on duty that can help me. Thank God my contract is up. I am ready to cancel.

Michelle ALWAYS responds quickly to my requests

The guys who put in the system were very professional and did a great job,
I highly recommend Vector security

The information that we receive from the employees are fine , but since we transferred our services from Tallahassee, Fl to Panama City, Fl we have had so many issues with the cameras until we have just wanted to cancel our contract. We’re just wanting to receive what we’re paying for and that’s excellent quality. From the receptionist to the guys in the field it’s never been nothing but professionalism. Help us to want the bring more business to you all.

Your service man ( Noah Durham) did a excellent job installing our
new system. He had to overcome some difficult situations.

no reservations, I would recommend this company to anyone.

Agata Garske was awesome... Thank you so much...

Timely courteous service. Immediate return for problem that developed following routine service.

Professional service- many things installed as needed.
We have systems installed at two homes.
Feel very protected with the smoke alarms, cameras, and door bell on remote app.

I have Vector Security in my home and business and it works great! Love the app on the phone that allows me to arm/disarm, control lights, lock/unlock the door, and view my cameras!

While it took a long time to register our account into the system due to an internal error with my email address, Agata Garske, the administrative assistant, worked with me and the IT department to resolve the problem. She was there for me from the beginning , answering my questions and following up to make sure everything was corrected. She did it !!!! and now I can only say Thank you Agata, you did a great job!

Our service tech, Don, was wonderful to work with and both helpful and knowledgeable! In my opinion, you can't go wrong with Vector.

I strongly suggest any other company besides this one. Myself and my moms house both had them for several years. Lots of service problems and continually having issues with truly having a working alarm. Today was the straw that broke the camels back. Cancelling "service if you can call it that" immediately.

BEWARE!!! Vector will renew your contract without your permission. They will not contact you by phone. They will not contact you by mail. They will just renew your contract well before it is set to expire. You have no way out.

Tell you anything to get a sell BEWARE
And trying to get in contact with them it's the WORST.
I been trying to cancel my service with them since 3/2/18 but nobody is working and nobody knows anything.