Vector Security Reviews 575

We had some problems with the reliability of the system (false alarms due to smoke detectors) and didn't get the best response initially from Vector's branch. However, after writing an online review, the branch manager reached out and is doing what is needed to address the problems. I'm optimistic that things will work out, and will come back and give them some more stars towards the end of 2017 after everything is settled.

I have had very little trouble with my system. When I do call I get immediate attention. No complaints.

Customer service not helpful and rude not calling me back

Technicians to come out our outstanding however the scheduler never seems to be at the office when I call and they take my number and say she will call me back and I invariably have to call her several times to schedule my support call. I also think many of the products are high maintenance such as the LiftMaster for the garage which seems to get out of sync with my modem from time to time. Also the door locks with the touchpad have batteries that need to be replaced in our difficult to change.

I would recommend Vector to all my friends, in fact my next door neighbor already had hers installed. A very user friendly security system.

i Spoke with Ed and he was very helpful and gave me all the information i needed to fix our problem. He even called the next day to follow up.

I would and have recommended Vector. I have used them for my current and my last place of residence and am very pleased.

I have been a customer for many years now. I added video cameras to my service and it was the worst mistake every. The video feed is not live very blurry and delayed. If I had known this I would have never added this feature. If someone was in break into my house by the time the camera sends me an alert hell they would be long gone. I would advise any customer to never get these cameras. I can't wait till my contract is up so that I can go to another provider. Thanks for nothing Vector!!!!

Very good service and their phone app is very convenient.

The best alarm company I have ever had. Punctual and professional courtesy service. Whenever there is an alarm monitoring station gets back to me in under a minute. Rates are very reasonable. Up to the present time they have an impeccable record and I will not hesitate to recommended them.

Inflexible. We are moving out of the country and were willing to keep our service...even EXTEND our service, but we asked that the video monitoring be turned off. Don't want renters thinking we can spy on them. Plus, we wanted to reduce the amount of financial obligations we had in the states.
But Vector wouldn't budge. Wouldn't allow us to extend our contract (making MORE money off us then they would have in the long run). They simply do not work with you. After dealing with pushy sales people and then this, it simply isn't a good experience. I do not recommend Vector.

The remotes don't work. I am still angry that you changed the contract with no warning and raised my price after 8 years all of a sudden by 25%. No improvement or increase in service, just a big hike in price.

I have complete faith that Vector Security has my home covered regarding fire and theft. That stand behins what they create and are a phone call away when I have a question. I highly recommend.

Service has been pretty good-thanks

Service is excellent. Technicians great
I find that prices for parts are expensive

Service tech came out to look at broken connection and said that he did not have part on truck and would return. Still waiting after several weeks. Have not heard back or received any calls about when they would be back.

The monitoring service is top notch. The customer service leaves much to be desired. I've been trying to get issues with my system worked out for months without success. Both front and back door chime with the same "front door" alert. The front door locks stopped working about 3 months after being installed. Tried using the battery replacement instructions to correct the issue, still didn't work and can't get anyone on the phone to come out or walk me through how to fix the issue. Had to remove some services from my plan (Air conditioning controls). Not sure if that was an included service or if I'm paying extra for something I'm not using. Can't get any one on the phone to answer my questions or to request a maintenance visit.

had them for 15 years, very dependable and reliable

Vector Security is the best! It is a pleasure to work with a wonderful team, especially Andrew Hegedus, sales.
Arnie , service manager, does an excellent job with the service department,
As I mentioned an excellent team and a great value for the security of our home!
Thank you Vector Security Team!
Dennis